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PostScript Error with Error Handler Enabled
If your printer is having trouble printing when using PostScript emula-
tion, you should turn on the Error Handler in the Administration/
Engine/Do Error Handler menu. Error Handler is a diagnostic tool that
identifies the PostScript errors encountered during a print job.
n
If you receive a PostScript error when printing a file that previ-
ously printed correctly on another PostScript printer, call your
QMS vendor for additional information.
n
If you receive a PostScript error when printing a new file from a
new application, see the PostScript Language Reference Manual
(Adobe Systems, Inc., Reading, MA: Addison-Wesley, 1990,
ISBN 0-201-18127-4), or call your QMS vendor.
Start-up Page Doesn't Print
If no start-up page prints, check the following:
1
Is the printer on line?
2
Has the start-up page been disabled? Use the printer control
panel or the PS Executive Series Utilities to make sure the start-
up page is on. If the start-up page is turned on, go to step 3.
3
Turn the printer off and back on again. From a cold start, it takes
1
a 1
/
-2 minutes for the printer to warm up. Be sure you wait long
2
enough for a start-up page before suspecting a problem.
4
Check to be sure the paper cassette is in place and secure and
that there is paper in it.
5
Open the front cover of the printer and check for a media jam.
6
Make sure a toner cartridge is installed.
If you have not solved the problem, open the front cover of the printer.
Hold your hand just close enough to the fixing assembly to tell whether
the rollers are hot; then, with this information ready, call your QMS
vendor for help.
Troubleshooting
Output
Problems
6-31
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