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User Manual
Arctic Substation Gateway
Technical Support
Contacting Technical Support
Phone: +358 20 1226 226
Fax: +358 20 1226 220
E-mail: support@violasystems.com
Internet: http://www.violasystems.com
Recording Arctic Information
Before contacting our Technical Support staff, please record (if possible) the
following information about the Arctic product:
Product name:
___________________________________________________
Serial no:
_______________________________________________________
Note the status of the Arctic in the space below before contacting technical
support. Include information about error messages, diagnostic test results, and
problems with specific applications.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Firmware Version 2.4.x
51
Document Version 1
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