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Summary of Contents for Viola Systems Arctic
- Page 1 Arctic User's Manual Arctic GPRS Gateway (2270) Firmware Version 5.0.7 Document Version 1.6 April 2010...
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Page 2: Copyright And Trademark
Arctic GPRS Gateway Copyright and Trademark Copyright © 2008-2010, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems. -
Page 3: Disclaimer
The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems. Any transfer, licensing to a third party, leasing, renting, transportation, copying, editing, translating, modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems. -
Page 4: Declaration Of Conformity
User's Manual Arctic GPRS Gateway Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Viola Systems Ltd. Manufacturer’s Address: Lemminkäisenkatu 14-18 A FI-20520 Turku Finland declares that this product: Product Name: Arctic GPRS Gateway conforms to the following standards:... -
Page 5: Warranty And Safety Instructions
Viola Systems manufactured hardware or software could lead directly to death, personal injury, or severe physical or environmental damage. -
Page 6: Revisions
User's Manual Arctic GPRS Gateway Revisions Date Document Firmware Description of changes Version Version 01/2004 1.0 Manual released 06/2004 1.1 Minor modifications and HW update 11/2004 1.2 HW information added (DIP-switches, console switch) 01/2005 1.3 Serial Gateway information added and chapter regarding IO modified 10/2005 1.4... -
Page 7: Table Of Contents
Setting of the IP Address Using an HTML Browser............18 Setting of the IP Address Using a Console................ 20 4. ARCTIC CONFIGURATOR TOOL.................. 23 Login to Arctic Configurator....................23 General Usage of the Arctic Configurator................24 5. ARCTIC SOFTWARE CONFIGURATION..............25 System Menu........................25 Network Menu........................25 5.2.1... - Page 8 DC Output........................... 44 Analog Input (IO-8-1-1 only)....................44 7. GPRS..........................45 Placing Arctic........................45 GPRS Antenna........................45 SIM Card and Card Holder....................46 Configuring Arctic's GPRS Settings..................46 Useful GSM/GPRS Information...................47 8. TROUBLESHOOTING.....................49 Common Problems......................49 SPECIFICATIONS ......................50 LIMITED WARRANTY......................52 TECHNICAL SUPPORT ..................... 53 Firmware Version 5.0.7...
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Page 9: Introduction
All devices in this User’s Manual are referred to as Arctic, unless otherwise mentioned. This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment. It is intended for anyone involved in installing and managing Arctic devices. - Page 10 User's Manual Arctic GPRS Gateway HARDWARE CPU Platform: ■ 32-bit RISC microcontroller ■ 32 MB RAM ■ 8 MB Solid state FLASH memory Network Interface: ■ 10/100 Base-T Ethernet (RJ45) Device Interface: ■ 2 Serial ports (RS-232, RS-485) Mechanics: ■...
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Page 11: Physical Interfaces
5. DIP switches 6. Application serial port (RS2) 7. Ethernet connector The Arctic has rails to enable wall or rack mounting. The front panel contains slots for nuts or other mounting accessories (optional) in order to gain access to these rails. - Page 12 User's Manual Arctic GPRS Gateway Power Supply Connector The Arctic has a 10 – 26 VDC power supply connector as shown in Figure 3. Figure 3. Power supply connector ■ Pin 1 is positive (+) ■ Pin 2 is negative (–) The unit is protected against reversed polarity.
- Page 13 User's Manual Arctic GPRS Gateway a PC. The Arctic supports CTS/RTS flow control. The figure of Arctic’s DB9 (DTE) Male connector is shown in Figure 4: Figure 4. DB9 male connector The serial port 1 (RS1) is a full RS-232 port. The pin description of this port is...
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Page 14: Back Panel Description
Rx– Data Receive Negative Data Transmit Positive Tx– Data Transmit Negative 2.2 Back Panel Description The Arctic GPRS Gateway has an antenna connector and a slot for a SIM card on the back panel. Firmware Version 5.0.7 Document Version 1.6... -
Page 15: Side Panel Description
The side panel of the device contains ten LEDs which are used to indicate the status of the Arctic and only five of them are connected. The LEDs are numbered from 1 to 10 starting from the rear panel side. A detailed description of each LED is listed below: Figure 7. -
Page 16: Product Information Label
LED 4/GPRS Blinking GPRS is starting or transferring data GPRS is inactive 2.4 Product Information Label The product information label on the underside of the Arctic contains the following information: 1. Product type 2. Serial number 3. MAC address The Ethernet address (MAC address) of the unit is printed on the product label (Figure 7). -
Page 17: Firmware Version
Arctic GPRS Gateway Figure 8. Product Information Label 2.5 Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page (System -> Information). It is also possible to get the firmware version by issuing command firmware in console. -
Page 18: Getting Started
3.2 Installation of the Arctic The Arctic can be installed horizontally on a flat surface e.g. on a desk or a rack. When installing Arctic models with wireless connectivity options, it should be remembered that high-frequency radio waves need to be taken into account. - Page 19 User's Manual Arctic GPRS Gateway 1. Connect to the Arctic using your HTML browser. The default IP address of the Arctic is “10.10.10.10” (netmask “255.0.0.0”). Computer connected to Viola Arctic device can use for example IP address 10.10.10.11. Figure 10. IP Properties 2.
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Page 20: Setting Of The Ip Address Using A Console
Arctic is in the “OFF” position. 2. Connect a serial cable (crossover) to the console serial port (RS1) and an Ethernet cable to the RJ45 connector. 3. Switch the Arctic on by toggling the power switch to “ON” position. Firmware Version 5.0.7 Document Version 1.6... - Page 21 Serial settings for console (RS1) are 19200-8-N-1 and "Flow control set to none". Figure 12. COM1 Properties 5. Stop the PPCboot to get the “Arctic>” command prompt. Set the IP address and netmask using command “setenv”. Figure 13. Arctic COM1 Hyperterminal Firmware Version 5.0.7...
- Page 22 User's Manual Arctic GPRS Gateway 6. Save the setting with command “saveenv”. 7. Reboot the Arctic for the settings to take effect. Note! Default gateway value (gatewayip) is usually set to zero (0) because GPRS or VPN is used as default router.
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Page 23: Arctic Configurator Tool
4.1 Login to Arctic Configurator To start using the Arctic Configurator, open the URL where the Arctic is located and it has to be configured. On the Viola Arctic main page, select the Start Configurator link. Figure 14. Start Configurator Figure 15. -
Page 24: General Usage Of The Arctic Configurator
Commit-button is pressed. The Reboot-button, as the name suggests, will reboot the Arctic. The Logout button will end the current session and return to the login-screen. Firmware Version 5.0.7... -
Page 25: Arctic Software Configuration
5 Arctic Software Configuration 5.1 System Menu The System-menu contains items that are relevant to the Arctic board itself. It allows the user to view information about the system or the current executing environment and to set the date and time. -
Page 26: Ethernet
Figure 17. Ethernet Settings Override Ethernet configuration by DHCP – If this parameter is Enabled, Arctic gets the IP address and other related information from a local DHCP server. When enabled, all other settings are disabled on this page. Firmware Version 5.0.7... -
Page 27: Gprs
User's Manual Arctic GPRS Gateway Host name – Sets the Arctic device hostname. This is important to set up correctly when using a Viola M2M Gateway and VPN. Every Arctic connected to Viola M2M Gateway must have unique hostname. Domain name – Domain name for name resolution (optional). -
Page 28: Dial-In
Figure 18. GPRS Settings 5.2.3 Dial-in Configuration for the Arctic PPP dial-in Interface. Dial-in enabled – When enabled, PPP connections can be made to Arctic (GSM data). Require authentication (PAP) – When set to yes password authentication is used for incoming data calls. -
Page 29: Ssh-Vpn
Maximum MTU value – MTU (Maximum transfer unit) for Dial-in connections. 5.2.4 SSH-VPN Arctic has a VPN client that can be used with the Viola M2M Gateway. For VPN configuration, please refer to the Viola M2M Gateway User’s Manual. Figure 19. SSH-VPN Settings Primary server Use SSH-VPN? –... -
Page 30: L2Tp-Vpn
Arctic GPRS Gateway Backup server (optional) Use backup SSH-VPN? – When set to “Yes”, Arctic will try to establish VPN connection to backup Viola M2M Gateway, if the primary cannot be reached. Primary failure limit – How many times primary must not be reached, before changing to secondary. - Page 31 User's Manual Arctic GPRS Gateway Figure 20. L2TP-VPN Settings Use L2TP-VPN? – When set to "Yes", Arctic established L2TP VPN connection with primary Viola M2M Gateway. Primary server Primary interface – Interface used to reach the Viola M2M Gateway server.
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Page 32: Gre
User's Manual Arctic GPRS Gateway 5.2.6 GRE GRE tunnel enabled – When set to "Yes", Arctic establish automatically GRE connection Interface – Interface used to reach the GRE server GRE server IP – IP address of GRE server Gw to GRE server* – (ethernet mode) If other gateway than default route is needed to reach the GRE server. -
Page 33: Routing
User's Manual Arctic GPRS Gateway Figure 21. Monitor Settings Note! Monitor must be always enabled. When VPN is used, remote VPN peer IP (or other IP reached only via VPN) must be used for connection checking 5.2.8 Routing These parameters are used to configure routing settings Act as router –... -
Page 34: S-Nat
User's Manual Arctic GPRS Gateway Figure 22. Routing Settings 5.2.9 S-NAT These parameters are used to configure S-NAT (source network address translation) settings. When enabled, private IP address used in local LAN is changed to GPRS interface IP address. From IP – Only S-NAT connections from the defined IP address are accepted. -
Page 35: Dns Update
User's Manual Arctic GPRS Gateway 5.2.11 DNS Update These parameters are used to configure dynamic DNS. Arctic can report its dynamic IP address to a DNS server. The DNS Update settings are RFC2136 compliant, for example BIND DNS server. Figure 23. DNS Update settings The server pointed by parameter “Authoritative names server”... -
Page 36: Ntp Client
5.2.13 NTP Client This feature may be used to update the real time clock of Artic using NTP protocol. NTP server – When set to "Yes", Arctic updates system clock from NTP server. Query interval – How ofter NTP query is sent. -
Page 37: Firewall Menu
If set to "Yes", Arctic will send error SMS. Reply error to unauthorized commands – If set to "No", unauthorized command are also silently disregarded. If set to "Yes", Arctic will send error SMS. Factory reset command (8 chars min) – Command to issue device back to factory settings. - Page 38 User's Manual Arctic GPRS Gateway Figure 25. GPRS to Arctic Firewall Settings The firewall rules are processed from top to bottom. If strict rules are wanted, last rule should be DROP. The parameter “From IP” can be used for limiting access based on IP address.
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Page 39: Service Menu
5.4.3 DHCP DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool. If needed, Arctic can act as a DHCP server. This is suitable for small remote networks that have for example few laptops connected to the Arctic via an Ethernet hub or a switch. - Page 40 DNS Proxy With DNS proxy, computers connected to Arctic Ethernet interface can use Arctic as DNS server. Arctic will forward DNS queries to correct DSN server and local computers DNS setting are not needed to be changed. This can be used with GPRS settings (Network ->GPRS) parameter “DNS servers: From...
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Page 41: Application Menu
–c 10 172.30.30.1 firmware System Log and Recent events Arctic system log can be seen on system log and recent event. When support for device is need, full copy&paste from system log is needed. Modem info Arctic modem info show information about GPRS and GSM status. Also the signal strength is shown here. - Page 42 User's Manual Arctic GPRS Gateway Default Settings Arctic may be set to factory default settings from the Tools menu. This restores factory settings excluding network settings. Firmware Version 5.0.7 Document Version 1.6...
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Page 43: I/O Interface (Optional)
8 general purpose digital inputs, 2 digital outputs 6.1 Digital Input (IO-8-2) For general purpose, digital I/O interfacing the Arctic includes eight digital inputs which all share a common reference pin. The inputs are optically isolated and work with AC voltage levels from 5 to 60 V and this range is guaranteed to be interpreted as a logical high state. -
Page 44: Digital Output (Io-8-2)
DC GND 6.2 Digital Output (IO-8-2) The digital output of the Arctic is optically isolated and can be used for controlling low current external devices. The output is a CMOS relay which is protected by a PTC type fuse. The output is capable of handling a continuous current of 50 mA maximum at an ambient temperature of 20°C. -
Page 45: Gprs
The surrounding environment affects the behavior of the radio signals. Therefore, if you are using an Arctic with the antenna mounted directly to the antenna connector (without an extension cable), try to avoid placing the unit in a location where the radio signal might be shadowed by nearby obstacles. -
Page 46: Sim Card And Card Holder
Figure 33. Magnetic Mount Antenna 7.3 SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Gateway. A SIM card holder is located on the back panel near the GPRS antenna connector. If you have the PIN code query enabled, check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu. -
Page 47: Useful Gsm/Gprs Information
SIM card in. If an incorrect PIN is set and the PIN is required by the SIM card, the Arctic will not retry with the wrong PIN, thus avoiding the SIM card lock-up. In such a case, you will need to insert the SIM card to a mobile phone and enter the correct PIN before continuing. - Page 48 User's Manual Arctic GPRS Gateway Figure 35. Useful GSM/GPRS Information Firmware Version 5.0.7 Document Version 1.6...
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Page 49: Troubleshooting
8 Troubleshooting This Chapter provides a list of the common problems encountered while installing, configuring or administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and Technical Support Sections at the end of this User’s Guide for information about contacting Viola Systems Technical Support representatives. -
Page 50: Specifications
User's Manual Arctic GPRS Gateway Specifications Technical Specifications Processor 32-bit 48 MHz RISC Processor ■ Memory 32 MB RAM ■ 8 MB Flash ROM ■ Network Interface 10/100 Base-T. Shielded RJ45 ■ Ethernet (IEEE 802.3) ■ 1.5 kV isolation transformer ■... - Page 51 User's Manual Arctic GPRS Gateway Technical Specifications ■ Dimensions and Weight Models in aluminum frame: ■ Size: 180 mm x 110 mm x 45 mm (WxLxH) ■ Weight: 0.7 kg ■ Attachment rail for optional and custom mounting Table 8: Absolute Maximum Ratings for I/O Interface...
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Page 52: Limited Warranty
Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Viola Systems’ sole option and expense, and Viola Systems may use new or refurbished parts or products to do so. If Viola Systems is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price. -
Page 53: Technical Support
Arctic product: Product name: ___________________________________________________ Serial no: _______________________________________________________ Note the status of your Arctic in the space below before contacting technical support. Include information about error messages, diagnostic test results, and problems with specific applications. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Firmware Version 5.0.7...
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