Troubleshooting - Viola Systems Arctic Substation Gateway User Manual

User Manual
Arctic Substation Gateway

8 Troubleshooting

Q: Wireless WAN is not coming up
A: Check settings
easy way to check the connection status is checking the LEDs, see section
Mobile WAN status LEDs
Q: OpenVPN is not working
A: For more information, see OpenVPN application note. Send a request to
support@violasystems.com for the note.
Q: Serial ports are not working
A: For more information, see serial port chapter notes. Verify DIP switch
configuration if RS-422 or 485 modes are being used.
Q: Can not access web user interface
A: Web user interface uses HTTPS for secure web access and it must
be specified on the web browser address field like in this example:
https://10.10.10.10.
Q: Cannot access the Internet with laptop connected to Arctic Substation
Gateway
A: Testing the mobile WAN connection:
1. Configure mobile WAN connection and verify if it connected to the network
2. Connect a laptop to Ethernet LAN
3. Check that S-NAT rule on the firewall is set as "Action"="Masquerade" and
"Destination Inter- face"="Mobile WAN".
4. Check that DNS Proxy is enabled from Services->Common screen.
5. Configure network settings on laptop to use Arctic Substation Gateway
Ethernet LAN address as gateway and DNS server.
With these setting, the Internet should be accessible on the laptop.
Firmware Version 2.4.x
(Mobile WAN on page 24), SIM card and signal level. An
on page 29.
48 Document Version 1