Troubleshooting; Common Problems - Viola Systems Arctic IEC-104 User Manual

User's Manual

9. Troubleshooting

This Chapter provides a list of the common problems encountered while installing, configuring or
administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and
Technical Support Sections at the end of this User's Guide for information about contacting Viola
Systems Technical Support representatives.

Common Problems

Problem #1
Q: Console does not receive characters.
A: Disable HW and SW handshaking from you terminal software (e.g. Hyperterm or Minicom).
Problem #2
Q: GPRS interface is up but no traffic flows through it.
A: Default gateway in Ethernet settings submenu has to be set as "0" and also degault gateway has to
be enabled from Network/GPRS menu when using GPRS interface as the default gateway
Problem #3
Q: GPRS connection is not established.
A: Check that the SIM card has the correct PIN number settings and that it has not been locked after
a wrong number was entered three times successively. PIN status can be checked from Tools/Modem
Info menu.
Problem #4
Q: GPRS connection is ended after approximately two minutes.
A: You have enabled connection checking from Network/Monitor menu but not set the correct IP to
GPRS "ICMP Echo settings".
Arctic IEC-104 Gateway 49 Viola Systems Ltd.