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Konica Minolta FK-502 Service Manual

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SERVICE MANUAL
FIELD SERVICE
2010.01
2010.01
Ver. 9.0
Ver. 9.0

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  Summary of Contents for Konica Minolta FK-502

  • Page 1 SERVICE MANUAL FIELD SERVICE 2010.01 2010.01 Ver. 9.0 Ver. 9.0...
  • Page 2: Table Of Contents

    DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION ......S-1 SAFETY WARNINGS ....................S-2 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-11 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 FK-502/Network Fax OUTLINE ........................1 MAINTENANCE......................57 ADJUSTMENT/SETTING ..................... 87 TROUBLESHOOTING ....................141...
  • Page 3 Blank Page...
  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.
  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.
  • Page 7 SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.
  • Page 13 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 MEASURES TO TAKE IN CASE OF AN ACCIDENT Blank Page S-12...
  • Page 16: Composition Of The Service Manual

    Composition of the service manual Field Service section gives, as information required by the CE at the site (or at the cus- tomer’s premise), a rough outline of the service schedule and its details, maintenance steps, the object and role of each adjustment, error codes and supplementary information. The basic configuration of each section is as follows.
  • Page 17: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) FK-502: Fax board (2) Microsoft Windows 98: Windows 98 Microsoft Windows Me: Windows Me Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT...
  • Page 18 SERVICE MANUAL FIELD SERVICE 2010.01 Ver. 9.0...
  • Page 19: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 20: Fk-502/Network Fax

    Field Service Ver. 9.0 Jan. 2010 CONTENTS FK-502/Network Fax OUTLINE OUTLINE OF THE DEVICE ..................1 Basic specifications ....................1 1.1.1 General specifications................... 1 1.1.2 Scanning section................... 2 1.1.3 Recording section ..................3 1.1.4 Line connecting section ................4 1.1.5 Operation panel ....................
  • Page 21 In the case of bizhub C650/C550/C451 ............. 61 4.3.1 Removal of the FK-502 (bizhub C650/C550/C451) ........61 4.3.2 Removal of the FK-502 (Extension line) (bizhub C650/C550/C451) ..62 In the case of bizhub C353/C253/C203 ............. 64 4.4.1 Removal of the FK-502 (bizhub C353/C253/C203) ........64 4.4.2...
  • Page 22 Field Service Ver. 9.0 Jan. 2010 In the case of bizhub 751/750/601/600 .............. 78 4.7.1 Removal of the FK-502 (bizhub 751/750/601/600) ........78 4.7.2 Removal of the relay board (bizhub 751/750/601/600) ....... 79 In the case of bizhub 501/500/421/420/361/360 ..........81 4.8.1...
  • Page 23 Field Service Ver. 9.0 Jan. 2010 TROUBLESHOOTING TROUBLESHOOTING ..................141 ERROR CODES....................141 DIAGNOSTIC CODES ..................152 9.2.1 Outline ...................... 152 9.2.2 Explanation ....................152 Error Code (Network fax).................. 154 9.3.1 Error code of the transmission system ............. 154 9.3.2 Error code of the reception system............
  • Page 24: Outline

    60 minutes (at full-charge). With bizhub 751/750/601/600/501/421/361, the image data is saved in the compact flash Multiple line Two lines can be connected by installing the Line Extension kit. connection Communication time Level of 2 seconds (Konica Minolta standard A4 chart, 33,600 bps)
  • Page 25: Scanning Section

    1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Resolution conversion Density Scanner Communication conversion sending inch → mm inch mm / inch (600 dpi only) Density Communication Print conversion mm → inch receiving inch inch → inch inch inch 1.1.2...
  • Page 26: Recording Section

    Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Automatic background control (ABC) Finished stamp Varies depending on models. Refer to “10.3 Differences of Functions by Model (as of Jan, 2010)”. See P.199 Scanning time Compliant to the copier standards Automatic feeder Compliant to the copier standards capacity...
  • Page 27: Line Connecting Section

    1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 1.1.4 Line connecting section NCU type A-A~ and built-in NCU Connecting terminal RJ11 Modem Matsushita MMD-H5005 Modem sending level -10 to -15 dBm (Country spec) DTMF sending level -10 to -15 dBm (Country spec) Receiving sensitivity G3 reception: up to -48 dB Tone reception: up to -52 dB...
  • Page 28: Functional Specifications

    Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Functional specifications 1.2.1 Dial functions Abbreviated dial • Possible to register 2000 stations. (1000 with no optional HDD installed) • Possible to appoint extension / external types. • 38 digits maximum •...
  • Page 29 1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 External phone connection jack • Depends on specifications of each country. 1.2.2 Transmission Timer transmission 24-hour (max.) timer setting is possible. (one station, sequential multi-stations transmission) Batch transmission Timer polling 24-hour (max.) timer setting is possible.
  • Page 30 Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Memory transmission Quick Mixture of ADF/ memory platen documents transmis- Advanced com- Partly Yes sion munication func- (Only the communication mode is possible) tion Manual transmis- sion Transmission when the printer is active Memory ADF transmission Yes...
  • Page 31: Line Seizure Mode And Telephone Function

    1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Confidential Transmission to the confidential BOX of a remote station by using the F code transmission (SUB/SID). Appoints the confidential BOX No. by using SUB. Set the communication password using SID as required. Relay request The relay request by using the F-code (SUB/SID).
  • Page 32: Message Reception And Record

    Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Conversation reservation 1.2.5 Message reception and record Confidential reception Reception at the confidential BOX appointed at the F-code (SUB). When a transmission password (SID) has been set for the confidential box, the SID should be specified as the communication password.
  • Page 33: User Lists / Reports

    1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Total page number print • Automatic print to the TTI in memory transmission. • Added when the number of document pages is appointed for quick memory transmission. Header memo TTI (Transmitting termi- nal ID) •...
  • Page 34: Other User Functions

    Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Polled Tx reserve report Polled Tx result report Polled Rx result report Sequential poll, Rx res- ervation report Sequential poll, Rx Automatic output: Users can turn ON / OFF. result report An address polling Rx reserved report...
  • Page 35: Network Fax Specifications

    1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Network fax specifications 1.3.1 Internet fax • Main product specifications relating to internet fax functions are indicated below. • Specifications are subject to change without notice. Image memory C652/C652DS/C552/ 128 GB* (128 GB of 250 GB of the hard disk is capacity C552DS/C452/C360/...
  • Page 36 Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Max. scanning size C652/C652DS/C650/ 420 mm x 297 mm (A3 size) C552/C552DS/C550/ Width: 297 mm C452/C451/C360/C353/ Length: 1000 mm at the maximum C280/C253/C220/C203 (432 mm at the maximum for 600 dpi resolution) 420 mm x 297 mm (A3 size) C450/C351/C252/C250 Width: 297 mm...
  • Page 37 1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 List/report Print DSN message Output can be produced Print MDN message Output can be produced Print receipt mail text Output can be produced Network fax relay result Output can be produced report C652/C652DS/ C650/C552/...
  • Page 38: Ip Address Fax

    Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE 1.3.2 IP address fax • Main product specifications relating to IP Address Fax functions are indicated below. • Specifications are subject to change without notice. Image memory C652/C652DS/C552/ 128 GB* (128 GB of 250 GB of the hard disk is capacity C552DS/C452/C360/ used as a memory.)
  • Page 39 1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Treatment of transmis- TX error report printing ON/OFF can be set. sion error TX error report A TX error report is printed when a TX error occurs and the TX error is recorded in the activity. Reception Received document size Max.
  • Page 40 Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE Inhibited combinations • The following show combinations of application functions. Exclusive function (next input) Automatic setting function Text o o o Text/ Original Photo Image Photo Type Dot. o o o Matrix Density *8 Single Sided...
  • Page 41 1. OUTLINE OF THE DEVICE Field Service Ver. 9.0 Jan. 2010 Exclusive function (next input) Automatic setting function Text Original Text/Photo Image Photo Type Dot. Matrix Density *8 Single Sided Simplex/ Double Sided Duplex Cover + 2 Sided × × Standard Fine Resolution...
  • Page 42 Field Service Ver. 9.0 Jan. 2010 1. OUTLINE OF THE DEVICE (*2): The long original, Z-folded original, TX stamp, sharpness and quick memory TX func- tions are available or not depending on models. Refer to “Differences of Functions by Model (as of Jul. 2007)”. See P.199 (*3): No combination is allowed for C352 (*4): An F code transmission is ignored when it is sent to any receiving ends other than...
  • Page 43 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 COMMUNICATION CONTROL Protocol 2.1.1 FIF bits of DIS, DTC and DCS A. FIF data configuration list (DIS/DTC) octet Function Contents Default T.37 Internet fax (Simple mode) Reserved T.38 real time Internet fax Third generation mobile network Reserved V.8 ability...
  • Page 44 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL octet Function Contents Default Field not valid Multi-selective polling 1: Ability 0: No ability Polled sub-address T.43 coding ability Plain Interleave 32K ADPCM voice coding Reserved Expansion field R8*15.41/mm 300*300 pels/25.4 mm R16*15.41/mm and / or 400*400 pels/25.4 mm inch ability...
  • Page 45 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 octet Function Contents Default Processible mode (T.505) Digital network ability Full-duplex communication abil- 0: Half-duplex 1: Full-duplex JPEG coding ability Full color mode 0: Fixed 12 bits / pixel component Expansion field No sub sampling (1:1:1) Custom illuminance Custom gamut range...
  • Page 46 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL octet Function Contents Default Color/gray-scale 300 pels/25.4 mm x 300 lines/ 25.4 mm or 400 pels/25.4 mm x 400 lines/25.4 mm resolution 100 pels/25.4 mm x 100 lines/ 25.4 mm for color/gray scale Simple phase C BFT negotia- tions capability Extended BFT negotiations...
  • Page 47 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 octet Function Contents Default Flow control capability for T.38 communication K > 4 Internet aware T.38 mode fax device T.89 (Application profiles for ITU- *3 Reference T T.88) sYCC-JPEG coding @) Changes to 0 or 1 according to a status of devices. (1) Transmission speed ability (bit 11, 12, 13 and 14) Contents Transmission speed...
  • Page 48 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL B. FIF data configuration list (DCS) octet Function Contents Default T.37 Internet fax (Simple mode) Reserved T.38 Real time Internet fax Third generation mobile network Reserved Invalid Invalid Reserved 0: fixed Reception command Transmission speed instruction Refer to *4.
  • Page 49 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 octet Function Contents Default Field Not valid 0: fixed 0: fixed T.43 Coding Plain Interleave 32K ADPCM Voice coding Reserved Expansion field R8*15.41/mm 300*300 pels/25.4 mm R16*15.41/mm or 400*400 pels/ 25.4 mm inch/mm instruction 0: inch setting 1: mm setting...
  • Page 50 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL octet Function Contents Default No sub sampling (1:1:1) Custom illuminance Custom gamut range North America Letter (215.9*279.4) North America Legal (215.9*355.6) Single progression sequential coding (T.85) basic Single progression sequential coding (T.85) optional LO Expansion field HKM key management selected RSA key management selected...
  • Page 51 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 octet Function Contents Default Color/gray-scale 300 pels/25.4 mm x 300 lines/ 25.4 mm or 400 pels/25.4 mm x 400 lines/25.4 mm resolution 100 pels/25.4mm x 100 lines/ 25.4 mm for color/gray scale Simple phase C BFT negotia- tions capability 0: Fixed...
  • Page 52 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL octet Function Contents Default Flow control capability for T.38 communication K > 4 Internet aware fax device operat- ing in T.38 mode T.89 (Application profiles for ITU- *6 Reference T T.88) sYCC-JPEG coding @) Changes to 0 or 1 according to a status of devices.
  • Page 53 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 (3) T.89 (Application profile for ITU-T T.88) Contents not used Profile 1 Profile 2 Profile 3 Invalid Reserved Reserved Reserved NOTE • Considered to be A4 width when the DIS recording paper width is invalid (1, 1). Becomes a FIF error when the DCS recording paper width is invalid (1, 1).
  • Page 54 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL 2.1.2 Modem fallback sequence • Fallback sequences of TCF and CTC are shown as follows: A. V17, V29, and V27 ter Ability of a remote station TCF fallback sequence 96/V.29 → 72/V.29 → 48/V.27 ter → 24/V27 ter V27 ter/V29 144/V.17 →...
  • Page 55 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 B. sample of a signal procedure at sending two pages (1) Beginning of communications to beginning of 1st page transmission Phase 2 Determination of the Modulation Control channel startup Change and determination Mode for measuring line of the V 8 communication characteristics, and then...
  • Page 56 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL C. Procedure details (1) Phase 1 (V8) ..Beginning of connection between a calling modem and a called modem When ANSam / ANS is detected (CI must be sent three times or more) When JM is detected twice or more 0.5 sec or more 1sec...
  • Page 57 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 Signal direction Signal Signal type Meaning Timing of transmission call called speed Start: Te (0.5 sec. ≤ Te ≤ 1 sec.) has Modulation (Call Menu) passed after CI transmission → mode etc. V.21(L) stops on the calling...
  • Page 58 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL <Signal format> 1. Preamble: a signal added before each signal when CI, CM and JM signals are sent. Format: 1111111111+0000000001 (for CI) +0000001111 (for CM and JM) 2. Common format among each signal CI, CM and JM •...
  • Page 59 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 D. Common signal bit definition (1) Call function (1 octet) Top octet Meaning (Call Function category tag) Defined by ITU-T PSTN multi-media terminal V18 text phone Video tex FAX transmission from the calling terminal FAX reception in the calling terminal Data transmission / reception Expansion octet = with call function represented by...
  • Page 60 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL 3rd octet Item Meaning (b3, 4 and 5=0, 1, 0 means expanded oct.) V26ter ability disabled / enabled V26bis ability disabled / enabled V23 full-duplex ability disabled / enabled V23 half-duplex ability disabled / enabled 11 V21 ability disabled / enabled (3) Protocol (1 octet) Protocols (1 octet)
  • Page 61 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 E. Phase 2 (Probing) ..V.34 basic setting • Exchange of modulation ability • Measurement of line characteristics (bi-direction) • Determination and exchange of compensation values to line characteristics (compensa- tion values of maximum data rate, transmission level, pre-emphasis (*)) *: linear equalizer for compensating amplitude distortion 550ms+RTDEc or less 10ms...
  • Page 62 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL <INFO 0x Bit Assignment> Bits (LSB-MSB) Value Meaning 1111 Fill Bits 4-11 01110010 Bit string for frame synchronization 2743 symbol / sec support 2800 symbol / sec support 3429 symbol / sec support Ability to transmit at low carrier frequency at 3000 symbol / sec Ability to transmit at high carrier frequency at 3000 symbol / sec Ability to transmit at low carrier frequency at 3200 symbol / sec...
  • Page 63 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 F. Phase 3 ..Training of the main channel equalizer • Band division full-duplex method • Transmission and reception of Phase 3 signals (S, , PP, TRN) are executed by using parameter values which are determined by exchanging INF Oh. (symbol rate, carrier fre- quency, pre-emphasis filter and transmission level) Phase3 Control channel start-up procedure...
  • Page 64 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL (2) MPh (type 0) bit assignment Bits (LSB-MSB) Value Meaning 0-16 All bit 1 Bit string for frame synchronization Start bit MP signal type Reserved Maximum transmission rate from the calling modem to the called 20-23 1 to 14 modem (x 2400) *1...
  • Page 65 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 (3) MPh (type 1) bit assignment Bits (LSB-MSB) Value Meaning 0-16 All bit 1 Bit string for frame synchronization Start bit MP signal type Reserved Maximum transmission rate from the calling modem to the called 20-23 1 to 14 modem (x 2400) *1...
  • Page 66 Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL G. Re-synchronization procedure / Startup procedure • A procedure required to switch control channel and main channel in the half-duplex pro- cedure • A procedure which includes another modulation parameter exchanging is especially called the startup procedure.
  • Page 67 2. COMMUNICATION CONTROL Field Service Ver. 9.0 Jan. 2010 H. Others (1) Minimum reception signal level (RLSD) (half-duplex mode only) • The reception circuit is turned to On when the signal becomes 43 dBm or more • When the signal becomes 48 dBm or less, the reception circuit is turned Off within 20 to 25ms after it has exceeded the thresh old.
  • Page 68: Telephone Function

    Field Service Ver. 9.0 Jan. 2010 2. COMMUNICATION CONTROL Telephone function 2.2.1 TEL/FAX switching Outline • A function to switch telephone and FAX automatically after reception. Depends on Coun- try spec. B. Operation 1. When CNG is not detected for 2 seconds (or 4 seconds, following parameter) after line seizure, this function sends voice response message 1 and continues CNG detection.
  • Page 69 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 EXPLANATION OF FUNCTIONS F-code • F-code is a function to realize confidential transmission / bulletin board polling / relay transmission by using SUB, SEP and SID signals. • To be more specific, a machine which can open “a box” on the memory is called “a F code compliant center machine”...
  • Page 70 Field Service Ver. 9.0 Jan. 2010 3. EXPLANATION OF FUNCTIONS 3.1.1 Signal format A. Contents of signals Item / Signal Name SUB/SEP 0 to 9 only Characters 0 to 9, * and # (* and # must not be used.) Contents Box No.
  • Page 71 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 (1) The confidential box is registered in the center machine. • Registration of confidential box No. and name • Registration of communication password • Registration of box password (2) Transmission operation on the transmitting side •...
  • Page 72 Field Service Ver. 9.0 Jan. 2010 3. EXPLANATION OF FUNCTIONS 3.1.3 F-code bulletin board polling Box No. Local storing F-code compliant center machine F-code compliant machine Bulletin S S S S E E E E P P P P Remote output board Box No.
  • Page 73 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 3.1.4 F-code relay transmission Final destinations (Multi-station) F-code relaying station F-code Relay requesting station Box No. Multi- Relay BOX SUB / SID station Relay request group (No.) (Relayed document printing) NOTE •...
  • Page 74 Field Service Ver. 9.0 Jan. 2010 3. EXPLANATION OF FUNCTIONS B. Protocol sequence example Calling Called Call (NSF)/(CSI)/DIS SID/SUB/(TSI)/DCS (NSF)/(CSI)/DIS (TSI)/DCS Transmission function 3.2.1 Original scan mode • The original scan mode is roughly classified by the regular original scan and the irregular original scan.
  • Page 75 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 Reception function 3.3.1 Reduction / division of reception • Parameters related to reduction / division are set on the [Utility/Counter] > [Administrator Setting] > [Fax Setting] > [TX/RX Setting]. There are two parameters as follows: “Min.
  • Page 76 Field Service Ver. 9.0 Jan. 2010 3. EXPLANATION OF FUNCTIONS (2) B4SEF width at reception Selected paper size / Division operation Original length Optimum =Received origi- Priority Priority Priority Priority Priority Priority Priority Priority paper nal size *(1/a) B5LEF B5SEF B4SEF A4SEF A4LEF...
  • Page 77 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 (2) Compulsory memory reception function use • Set in the [Utility/Counter] > [Administrator Setting] > [Fax Setting] > [Function Setting]. • When this setting is set to disabled, the compulsory memory reception actions are not performed at reception.
  • Page 78: Management Function

    Field Service Ver. 9.0 Jan. 2010 3. EXPLANATION OF FUNCTIONS (3) Closed reception password • 8 digits or less (Utility Mode setting, 0 to 9, * and #) NOTE • You can not use this function with the F-code communications. Management function 3.4.1 Operation without the key counter...
  • Page 79 3. EXPLANATION OF FUNCTIONS Field Service Ver. 9.0 Jan. 2010 Blank Page...
  • Page 80: Maintenance

    In the case of bizhub C360/C280/C220 4.1.1 Removal of the FK-502 (bizhub C360/C280/C220) • In order to replace the FK-502, remove the FK-502 or FK-502 (Extension line) in the fol- lowing order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 81 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 5. Pull out the FK-502 board from the main body. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 82 In the case of bizhub C652/C652DS/C552/C552DS/C452 4.2.1 Removal of the FK-502 (bizhub C652/C652DS/C552/C552DS/C452) • In order to replace the FK-502, remove the FK-502 or FK-502 (Extension line) in the fol- lowing order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 83 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 6. Pull out the FK-502 board from the main body. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 84 In the case of bizhub C650/C550/C451 4.3.1 Removal of the FK-502 (bizhub C650/C550/C451) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 85 4.3.2 Removal of the FK-502 (Extension line) (bizhub C650/C550/C451) • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 86 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 5. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 87 In the case of bizhub C353/C253/C203 4.4.1 Removal of the FK-502 (bizhub C353/C253/C203) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 88 4.4.2 Removal of the FK-502 (Extension line) (bizhub C353/C253/C203) • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 89 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 5. Remove the cover of Fax Multi Line kit. (6 screws) 6. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws...
  • Page 90 In the case of bizhub C450/C351 4.5.1 Removal of the FK-502 (bizhub C450/C351) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 91 4.5.2 Removal of the FK-502 (Extension line) (bizhub C450/C351) • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 92 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 5. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws provided at the upper and lower sections and pull them out to this side.
  • Page 93 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 5. Pull out the control board assembly from the main body. (8 screws) NOTE • When pulling out the control board assembly, be sure to hold the 2 hinge screws provided on the upper and lower sections and pull them out to this side.
  • Page 94 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 4.5.4 Removal of the speaker (bizhub C450/C351) • Replace the speaker in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 95 In the case of bizhub C352/C300/C252/C250 4.6.1 Removal of the FK-502 (bizhub C352/C300/C252/C250) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 96 4.6.2 Removal of the FK-502 (Extension line) (bizhub C352/C300/C252/C250) • In order to replace the FK-502, remove the FK-502 (Extension line) in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 97 3. Remove the Fax Multi Line kit. (6 screws, PCI board connector) 4. Remove the cover of Fax Multi Line kit. (6 screws) 5. Pull out the FK-502 board. (2 hinge screws) NOTE • When pulling out the FK-502 board,...
  • Page 98 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 4.6.3 Removal of the memory (bizhub C352/C300/C252/C250) • Replace the memory and the lithium battery in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 99 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 6. Remove the IR connector on the right side of the main body. 7. Open the right door and remove the rear right cover. (3 screws) 8. Remove the shield cover. (15 screws) 9.
  • Page 100 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 4.6.4 Removal of the speaker (bizhub C352/C300/C252/C250) • Replace the speaker in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 101 In the case of bizhub 751/750/601/600 4.7.1 Removal of the FK-502 (bizhub 751/750/601/600) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 102 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 5. Remove the FK-502 board from the slot provided at the upper section of the board installation box. FK-502 board NOTE • When pulling out the FK-502 board, be sure to hold the 2 hinge screws...
  • Page 103 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 6. Remove the screws of the Relay board. (4 TP screws M3 x 4) TP screws M3x4 7. Remove the Relay board. NOTE Hole position • Reinstall the above parts following the removal steps in reverse.
  • Page 104 In the case of bizhub 501/500/421/420/361/360 4.8.1 Removal of the FK-502 (bizhub 501/500/421/420/361/360) • In order to replace the FK-502, remove the FK-502 in the following order. NOTE • Be sure to check to see if the main power switch is turned off.
  • Page 105 Loosen Knob screw 8. Remove the FK-502 board from the Board installation box. Board installation box NOTE • When pulling out the FK-502 board, be sure to hold the 2 knob screws...
  • Page 106 Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE 4.8.2 Removal of the speaker (bizhub 500/420/360 only) • Replace the speaker in the following order. NOTE • Be sure to check to see if the main power switch is turned off. •...
  • Page 107 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 5. Remove the connector of the speaker. 6. Remove the speaker. (TP screw M3 x 6: 2pcs) NOTE Speaker • Reinstall the above parts following the removal steps in reverse. TP srew M3 x 6...
  • Page 108: Configuration Of The Fk-502 Board

    Field Service Ver. 9.0 Jan. 2010 4. REPLACEMENT PROCEDURE Configuration of the FK-502 board • The following shows the configuration of the FK-502. NOTE • When using it as a main line, set SW2 to [LINE-1]. • When using it as a sub line, set SW2 to [LINE-2].
  • Page 109 4. REPLACEMENT PROCEDURE Field Service Ver. 9.0 Jan. 2010 Blank Page...
  • Page 110: Adjustment/Setting

    Field Service Ver. 9.0 Jan. 2010 5. HOW TO USE THE ADJUSTMENT SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT SECTION • “ADJUSTMENT/SETTING” contains detailed information on the adjustment items and procedures for this machine. • Throughout this “ADJUSTMENT/SETTING,” the default settings are indicated by “ ”. A.
  • Page 111: Service Operation Mode

    6. SERVICE OPERATION MODE Field Service Ver. 9.0 Jan. 2010 SERVICE OPERATION MODE Service mode Machine Firmware Version Imaging Process Adjustment CS Remote Care System 1 System 2 Network Fax Settings Counter Counter of Each Mode (Mode) Menu other than Counter of Each Mode (Mode) varies depending on models. List Output Machine Management List Adjustments List...
  • Page 112 Field Service Ver. 9.0 Jan. 2010 6. SERVICE OPERATION MODE Service mode Test Mode Fax Test Line 1 NCU Test LOOP Relay * Menu other than Fax DC-LOOP Detect Test varies depending Speaker on models. Outside Ring Send Audio Response Send Signal Send Test Same items as those of Signal Receive...
  • Page 113 6. SERVICE OPERATION MODE Field Service Ver. 9.0 Jan. 2010 Service mode Line 1 System System Function FAX Board Watchdog Fax Boot Rewrite on Error Code Display Time Operation RX or Print STOP Setting (Not used) Report Auto Output Stop (Not used) Auto Rotation Send(LT) Auto Rotation Send(A4T)
  • Page 114 Field Service Ver. 9.0 Jan. 2010 6. SERVICE OPERATION MODE Service mode Line1 Network Network Setting 1 Receive Signal Detection Time BUSY TONE Detection No. of Times of Busy Tone Detection Network Setting 2 1300Hz Detection Dial Tone Detection DC-LOOP Check min.
  • Page 115: Service Mode

    7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 SERVICE MODE Outline of Service Mode 7.1.1 Service Mode and Test Mode The Service Mode is provided in this machine for the purpose of the following operations. And also, the Service Mode includes the Test Mode as a menu. •...
  • Page 116 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 7.1.3 How to enter the Service Mode A. Operational procedure (C450/C352/C351/C300/C252/C250/750/600/500/420/360) 1. Press [Utility/Counter] button of the control panel. 2. Press [Details Check]. 3. Press [STOP] button and press [0], [0] with keypad. 4.
  • Page 117: Function Parameter Setting

    7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 Function parameter setting 7.2.1 Modem/NCU A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Modem/NCU] key. 15LAF3E022DA 4.
  • Page 118 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E023DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 119 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 B. Detailed explanation (1) Max. SYMB Speed • Maximum modulation speed (baud rate) of V.34 3429 33.6 k to 4.8 k 3200 31.2 k to 2.4 k 3000 28.8 k to 2.4 k 2800 2400 •...
  • Page 120 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE (7) TX and RX • Frequency response of the cable attenuation equalizer Frequency Response of the Cable Amplitude Equalizer 12dB 1000 1500 2500 2000 3000 3500 4000 Frequency (Hz) 7.2.2 System A.
  • Page 121 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 4. Use the key provided on the left side of the screen to select a menu to be set. 15LAF3E024DA 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E024DA 6.
  • Page 122 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE Factory-shipped Parameter Set Value Reference Default Setting Operation RX or Print STOP ⎯ ⎯ Setting (Not used) Report Auto Output Stop ⎯ ⎯ (Not used) Communi- Auto Rotation Send (LT) ON / OFF cation Set- Auto Rotation Send ON / OFF...
  • Page 123 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 (7) Original Reading Mode Default (B&W MFP only) • Default setting of User Menu (8) Fax Board Watchdog • Watch dog by using CPU of the Fax board • “ON”: Reset when hung up. •...
  • Page 124 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 7.2.3 Communication A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Communication] key. 15LAF3E022DA 4.
  • Page 125 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E025DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 126 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE Factory-shipped Parameter Set Value Reference default setting TIMER 2 4.0 to 25.5 [sec] EOL-EOL 13.0 [sec] (in steps of 0.5 sec) 6.0 to 25.5 [sec] CFR-PIXWAIT 6.0 [sec] (in steps of 0.5 sec) 5.5 to 25.5 [sec] EOM-PIXWAIT 5.5 [sec]...
  • Page 127 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 (7) EOL-EOL 1 line data 1 line data (8) CFR-PIXWAIT • Sets the waiting time from CFR is sent to the image signals are received. Radio fax on boats occasionally requires more than 6 sec. (9) EOM-PIXWAIT •...
  • Page 128 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 3. Press the [Function Parameter] key. 15LAF3E022DA 4. Select the address and then, enter the address using [A] to [F] key or keypad. 15LAF3E026DA * A Cursor is movable if is pushed. 5.
  • Page 129 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 7.2.5 Network A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2. Press the [FAX] key. 15LAF3E021DA 3. Press the [Network] key. 15LAF3E022DA 4.
  • Page 130 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 5. Select the item and change parameter setting by pressing the [ + ] key / [ - ] key. 15LAF3E027DA 6. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value...
  • Page 131 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 (3) DC-LOOP Check • Checks the DC loop current before dialing. • When the current is zero, an error occurs. (T.80) • You can change the setting to be compliant to standards in other countries. In Japan, set this parameter to OFF.
  • Page 132 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 7.2.6 Fax File Format The following data can be initialized. (For C450/C352/C351/C300/C252/C250/750/600/500/420/360) • All of the fax documents stored in the box are erased. • All of the boxes produced automatically by the F code are erased. (For C652/C652DS/C650/C552/C552DS/C550/C452/C451/C360/C353/C280/C253/C220/ C203/751/601/501/421/361) •...
  • Page 133 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 4. Press [START] key. 15LAF3E028DA 5. The Fax File Format is executed. 7.2.7 List Output A. Operational procedure 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2.
  • Page 134 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 4. Set the parameter setting. 15LAF3E029DB 5. Press the [END] key to return Service Mode screen. Factory-shipped Parameter Set Value Reference default setting Journal Diagnosis Code ON/OFF Addition Diagnosis Code / Dial Num- Report Addition Information ber / OFF TX Result Report...
  • Page 135 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 7.2.8 Initialization • The following data can be initialized. Select data you want to initialize and press [Yes]. NOTE • When Line 2 is selected, only the Fax Function Parameter can be selected. •...
  • Page 136 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 4. Select data you want to initialize. 15LAF3E030DA Supplement: Two or more selections are possible for data. 5. Press [Yes]. 15LAF3E031DA 6. When a verification message is displayed, press [Yes]. 15LAF3E032DA 7.
  • Page 137: List Print

    7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 List print The following lists can be output. (1-Sided/2-Sided can be selected in some models.) • Parameter List Output a nonvolatile parameter list. • Service Parameter Output a FAX Service Mode set value list. •...
  • Page 138 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 3. Press [1] or [2] key. 15LAF3E033DA 4. Press the key of list you want to output and select [1-Sided] or [2-Sided]. 5. In case of B&W MFP, select paper tray in the [Paper Tray]. 6.
  • Page 139 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 <Parameter list sample>...
  • Page 140 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE...
  • Page 141 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010...
  • Page 142 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE...
  • Page 143 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010...
  • Page 144 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE <Service parameter list sample>...
  • Page 145 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010...
  • Page 146 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE Protocol trace list (current) sample...
  • Page 147 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 <Protocol trace list (error) sample>...
  • Page 148 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE <Fax setting list sample>...
  • Page 149 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010...
  • Page 150 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE...
  • Page 151 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010...
  • Page 152 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE...
  • Page 153: Counter Of Each Mode

    7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 Counter of each mode • The counter of the document stored in the box and the document outputted from the box can be checked. 1. See “How to enter the Service Mode” to display the [Service Mode] screen. See P.93 2.
  • Page 154 Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE 5. Check the Counter of Fax mode. <In the case of C652/C652DS/C650/C552/C552DS/C550/C452/C451/C360/C353/C280/ C253/C220/C203> A00JF3E531DA <In the case of C450/C352/C351/C300/C252/C250> <In the case of 751/601/501/421/361>...
  • Page 155 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 <In the case of 750/600/500/420/360> 6. Press the [END] key to return Service Mode screen.
  • Page 156: Network Fax Setting

    Field Service Ver. 9.0 Jan. 2010 7. SERVICE MODE Network Fax Setting In order to use the network fax function (Internet fax/IP address fax), you must set the fol- lowing. • Internet Fax: The provision of a mail server is essential. The copier is required to be provided with the hard disk and image con- troller.
  • Page 157 7. SERVICE MODE Field Service Ver. 9.0 Jan. 2010 4. Set to [ON] an item you want to set. 15LAF3E036DA 5. Press the [END] key to return Service Mode screen.
  • Page 158: Test Mode

    Field Service Ver. 9.0 Jan. 2010 8. TEST MODE TEST MODE Outline of the Test Mode 8.1.1 Service Mode and Test Mode There is a Service Mode available for this machine. And the Service Mode includes the Test Mode as a menu for the following operation to be conducted. •...
  • Page 159: Signal Sending Test

    8. TEST MODE Field Service Ver. 9.0 Jan. 2010 3. Press [Line 1] key or [Line 2] key. 15LAF3E038DA NOTE • When the Fax Multi Line kit is installed, Line 2 can be specified. Signal sending test • Image information signals, control signals and DTMF can be individually output. Addi- tionally, signal sounds can be monitored by monitor speaker.
  • Page 160 Field Service Ver. 9.0 Jan. 2010 8. TEST MODE 4. Press the [Start] key. (In order to move to another test, select the next test item after pressing the [Stop] key.) Factory-shipped Contents of Test Parameter default setting 33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / V34 Main CH 33600 [bps]...
  • Page 161: Signal Receiving Test

    8. TEST MODE Field Service Ver. 9.0 Jan. 2010 Signal receiving test • Two machines are used for this test. Signal sounds can be monitored by using the moni- tor speaker. • Back-to-back test by connecting 2 machines directly is impossible. Use the feeding bridge or others for this purpose.
  • Page 162: Ncu Test

    Field Service Ver. 9.0 Jan. 2010 8. TEST MODE NCU TEST A. Operational procedure 1. Press [NCU Test]. 15LAF3E044DA 2. Select a test item. 3. Press the [Start] key. (In order to move to another test, select the next test item after pressing the [Stop] key.) NOTE •...
  • Page 163 8. TEST MODE Field Service Ver. 9.0 Jan. 2010 B. Detailed explanation (1) DC-LOOP Detect DT=0001 Indicates three ports.(NOTE). “1”:ON “0”:OFF *Three ports: Input port between the Fax control board and NCU board...
  • Page 164: Troubleshooting

    Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING TROUBLESHOOTING TROUBLESHOOTING ERROR CODES Code No. Category Contents of error How to correct FAX board error 1 (FAX B0-01 FAX board error Pull out and insert the Fax board to ROM check sum error) check its installation.
  • Page 165 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code No. Category Contents of error How to correct Turn OFF/ON the main power switch. Device error If the trouble is not yet corrected, hard- B1-22 (GA LOCAL SRAM) ware of the fax board may be defective. Replace the fax board in such a case.
  • Page 166 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Code No. Category Contents of error How to correct Command frame length B1-43 I/F error with main error Command parameter B1-44 I/F error with main length error B1-45 I/F error with main Undefined parameter Command/response B1-46...
  • Page 167 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code No. Category Contents of error How to correct Error return from TTI B1-77 Page control rasterizer Receiving job generation B1-78 Page control error Access error to quick B1-80 Page control sending memory data B1-81 Page control BlockBuff acquisition error...
  • Page 168 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING • The error in the Txx/Rxx system may be caused under the effect of line noise, etc. even in usual operating condition. • If the error arises often, output the activity report, fax setting list, protocol trace list, parameter list, address book list, group address list and program list and obtain detailed information on the error status, conditions which may cause the error, etc.
  • Page 169 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code No. Category Contents of Error How to correct Not used Not used Not used Not used Not used ⎯ ECM sending Timeout by RR/RNR (60 seconds) Not used Not used Not used The line may be in trouble.
  • Page 170 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct Calling by polling reception, but a Polling original may not be set on Polling reception remote station does not have poll- the remote station. ing documents Not used Polling original may not be set on...
  • Page 171 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code No. Category Contents of Error How to correct Not used Not used When the control unit is connected, a communication error is caused ⎯ Control unit due to capacity shortage and com- munication is finished.
  • Page 172 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct ⎯ Reception Timeout during EOL-EOL Not used Not used Not used Not used Not used Space in the hard disk may Resource check error (line discon- become short.
  • Page 173 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code No. Category Contents of Error How to correct ⎯ When called Soft error when called Not used Not used Not used Not used Phase C timeout ⎯ Reception (NonECM reception only) Not used Not used Not used...
  • Page 174 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Code No. Category Contents of Error How to correct Modem response waiting T.0 ⎯ Reception (60 seconds) ⎯ Reception Reception byte size error ⎯ V34 signal sending error Unexpected command was ⎯ received in V34 mode phase C reception ⎯...
  • Page 175 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 DIAGNOSTIC CODES 9.2.1 Outline • The diagnostic code is a 22-digit hexadecimal code indicating a communication condi- tions and status. • The diagnostic code is printed on the activity report. • The purpose of the diagnostic code is to obtain detailed information of communication results and conditions so as to analyze communication troubles.
  • Page 176 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Description Item bit7 bit6 bit5 bit4 bit3 bit2 bit1 bit0 (10) Coding specifica- tion/ 600dpi (not H_RES (JPEG) JBIG THRU used) specifica- tion (600dpi) (11) Original length specifica- tion/ 600dpi (not (not (Legal) (Letter) V_RES...
  • Page 177 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Description Item bit7 bit6 bit5 bit4 bit3 bit2 bit1 bit0 (21) BOX no (4th & 3rd BOX No. 4th digit [BCD] BOX No. 3rd digit [BCD] digit) (22) BOX no. (2nd & 1st BOX No.
  • Page 178 Field Service Ver. 9.0 Jan. 2010 9. TROUBLESHOOTING Code Classification Details of the error Redial Corrective Action Check the each settings. Check to see if there occurs any abnormal condition with the network, such as the dis- Network Network connection of a cable. After turning off and on the main power switch, send it again.
  • Page 179 9. TROUBLESHOOTING Field Service Ver. 9.0 Jan. 2010 Code Classification Details of the error Corrective Action In excess of the num- Ask the sender to send it again after the number of Decode ber of pages speci- text sheets being reduced. fied for reception Ask the sender to send it again in a correct file for- mat as shown below.
  • Page 180: 10. Appendix

    Field Service Ver. 9.0 Jan. 2010 10. APPENDIX...
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  • Page 224 © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to MC15LA-FE9 MC15LA-FE9 avoid disclosure of confidential information. avoid disclosure of confidential information.