Fixing Problems; Caring For Your Telephone; Troubleshooting; Contact Partner In The Case Of Problems - Siemens OpenScape 35G User Manual

Fixing problems

Fixing problems

Caring for your telephone

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Troubleshooting

Pressed key does not respond:
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Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen). If the phone is locked, unlock it.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display  page 120). If it is deactivated, activate the ringtone
You cannot dial a number:
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen ). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant administrator. If the administrator is unable to
correct the problem, contact Customer Service.

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for
example.
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Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
Never use cleaning fluids containing alcohol or plastic-damaging deter-
gents to clean the telephone. The use of scouring agents is also forbid-
den.
Check if the key is stuck.
If the telephone is locked repdial keys cannot be used. This also applies
when an emergency number is saved on it.