Fixing Problems; Caring For Your Telephone; Troubleshooting; Contact Partner In The Case Of Problems - Siemens OpenScape Voice OpenStage 20 E SIP User Manual

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or
aggressive agents.
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaning fluids containing alcohol or plastic-damaging deter-
gents to clean the telephone. The use of scouring agents is also forbid-
den.

Troubleshooting

Pressed key does not respond:
Check if the key is stuck.
The phone does not ring on call:
Check whether the ringtone is deactivated (see icon in the status bar on
the display page 85). If it is deactivated, activate the ringtone
You cannot dial a number:
Check whether your telephone is locked ("Phone locked. To unlock enter
the PIN" appears on the screen). If the phone is locked, unlock it.
To correct any other problems:
First contact the relevant administrator. If the administrator is unable to
correct the problem, contact Customer Service.

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for
example.
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