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PXES4P Switches
Appendix A: WARRANTY INFORMATION
This product offered by Eaton Corporation, is warranted against defects in material and
workmanship for a period of three years from the date of shipment, under normal use and
service. During the warranty period, Eaton Corporation will repair or replace products, which
prove to be defective.
Extended warranty
The MTBF (Mean Time Between Failures) for this product is 225,000 hours (25 years). After the initial
warranty period it is most cost-effective for the customer to repair the unit on an "as needed basis",
rather than pay for an extended warranty or the annually recurring fees of a service contract.
Limitation of Warranty
The foregoing warranty shall not apply to defects resulting from improper or inadequate
maintenance by Buyer, Buyer-supplied software or interfacing, unauthorized modification or
misuse, operation outside of the environmental specifications for the product, or improper site
preparation or maintenance.
PXES4P Switches
NO OTHER WARRANTY IS EXPRESSED OR IMPLIED. EATON CORPORATION
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A APRTICULAR PURPOSE.
Warranty Repair
If you believe your equipment is in need of repair, call Eaton Corporation and ask for a customer
service representative. It is important to contact us first as many problems may be resolved with a
phone call. Please have the serial number of the unit and the nature of the problem available
before you call. I fit is determined that your equipment require service, we will issue an RMA
number. You will be asked for contact information, including your name, address, phone
number, and E-mail address.
Ship the unit prepaid in the original container or a container of sufficient strength and protection
to Eaton Corporation. Eaton Corporation will not be responsible for damage incurred during
shipping to us. Be sure RMA number is clearly identified on the shipping container. Our policy is
to fix or repair the unit within 10 business days. If it is necessary to order parts or if other
circumstances arise that require more than 10 days, an Eaton service technician will contact you.
Repair After Warranty Expiration
PXES4P Switches
If the warranty period has expired, we offer repair services for equipment you have purchased
from Eaton Corporation. Call and ask for a Customer service agent. It is important to contact us
first as many problems may be resolved with a phone call. Please have the serial number of the
unit and nature of the problem available before you call. If it is determined that the equipment
has failed and you want Eaton Corporation to perform the repairs, we will issue you a RMA
number. Ship the unit prepaid in the original container or a container of sufficient strength and
protection to Eaton Corporation. Eaton Corporation will not be responsible for damage incurred
during shipping to us. Customer is responsible for shipping costs to and from Eaton Corporation.
Be sure the RMA number is clearly identified on the shipping container. After the equipment has
been received we will evaluate the nature of the problem and contact you with the cost to repair
(parts and labor) and an estimate of the time necessary to complete the work.
Limitation of Liability
The remedies provided herein are Buyer's sole and exclusive remedies. Eaton Corporation shall
not be liable for any direct, indirect, special, incidental, or consequential damages, whether based
on contract, tort, or any other legal theory.
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