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PXES4P Switches
4.
A record of changes that have been made to your network configuration prior to
the occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.
PXES4P Switches
EATON will carefully test and evaluate all returned products, will repair products that are
under warranty at no charge, and will return the warranty-repaired units to the sender with
shipping charges prepaid (see Warranty Information, Appendix A, for complete details).
However, if the problem or condition causing the return cannot be duplicated by EATON,
the unit will be returned as:
No Problem Found.
EATON reserves the right to charge for the testing of non-defective units under
warranty. Testing and repair of product that is not under warranty will result in a customer
(user) charge.
5.4 Shipping and Packaging Information
Should you need to ship the unit back to EATON, please follow these instructions:
1. Package the unit carefully. It is recommended that you use the original
container if available. Units should be wrapped in a "bubble-wrap" plastic sheet
or bag for shipping protection. ( You may retain all connectors and this
Installation Guide.)
PXES4P Switches
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material.
This material may cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the
outside of the shipping container.
3. EATON is not responsible for your return shipping charges.
4. Ship the package to:
EATON ELECTRICAL, INC
1000 Cherrington Parkway
Moon Township, PA 15108
Phone: 1.800.525.2000
Website: http://www.eatonelectrical.com
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