Troubleshooting - Infopia Element compact User Manual

Messages Descriptions
When the test result is higher
than 600mg/dL, the screen will
show the "Hi" mark. This
indicates that the value of
your blood glucose is too high.
When the test result is lower
than 20mg/dL, the screen will
show the "Lo" mark. This
indicates that the value of
your blood glucose is too low.
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Solutions
Retest with new test strip. If "Hi"
mark appears again, please
call your doctor or healthcare
professional immediately.
Retest with new test strip. If "Lo"
mark appears again, please
call your doctor or healthcare
professional immediately.

Troubleshooting

Causes Solutions
The meter does Make sure that the test strip is inserted into the test strip
l
not work after port completely.
the blood is See if the test strip is covered in debris or lint.
l
applied. Make sure the blood is applied to the test strip correctly.
l
Make sure the test strip is inserted correctly and repeat
l
the test.
The test result is See if the test strip is covered in debris or lint. Also make
l
abnormal. sure the test strip has not been out of its container for any
extended period of time.
Make sure the test strip has not been used before.
l
Verify the expiration date on the test strip vial.
l
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