Printing Problems - Xerox Phaser 3020BI User Manual

Common Problems

Printing Problems

Condition
The machine does not print.
A print job is extremely slow.
100 Xerox® Phaser® 3020
User Guide
Possible Cause
The machine is not receiving
power.
The machine is not selected as
the default machine.
Check the machine for the following:
• The top cover is not closed. Close the machine top cover.
• Paper is jammed. Clear the paper jam. (See
• No paper is loaded. Load paper.
• The print cartridge is not installed. Install the print cartridge.
If a system error occurs, contact your service representative.
The connection cable between
the computer and the machine
is not connected properly.
The connection cable between
the computer and the machine
is defective.
The port setting is incorrect.
The machine may be
configured incorrectly.
The printer driver may be
installed incorrectly.
The machine is malfunctioning.
The job may be very complex.
Suggested Solutions
• Check the power cord connections.
• Check the power switch and the
power source.
• On your PC, select your machine as
your default machine in Windows.
Avoiding Paper
• Turn off the printer. Disconnect the
machine cable and reconnect it. Turn
the printer on.
• If possible, attach the cable to
another computer that is working
properly and print a job. You can also
try using a different machine cable.
• Check the Windows printer setting to
make sure that the print job is sent
to the correct port.
• Check the printer driver options to
ensure that all of the print settings
are correct. (See Print
• Reinstall the printer software. (See
Install Printer Software.)
• Check the machine status light on
the control panel to see if the
machine is indicating a major error.
Contact a service representative.
• Reduce the complexity of the page
or try adjusting the print quality
settings.
Jams.)
Procedures.)