Common Linux Problems - Xerox Phaser 3020BI User Manual

Common Problems

Common Linux Problems

Condition
The machine does not print.
The machine does not print
whole pages, and output is
printed on half the page.
Error message "Cannot open
port device file" displays when
printing a document.
Note: Refer to the Linux User Guide supplied with your computer for further information on Linux
error messages.
108 Xerox® Phaser® 3020
User Guide
• Check if the printer driver is installed on your system. Open the Unified
Driver Configurator and switch to the Printers tab in the Printers
configuration window to look at the list of available machines. Make
sure that your machine is displayed on the list. If not, open the Add new
printer wizard to set up your machine.
• Check if the machine is started. Open the Printers configuration
window and select your machine from the printer list. Look at the
description in the Selected printer pane. If its status contains Stopped,
press the Start button. Normal operation of the machine should be
restored. The "stopped" status might be activated if problems in
printing occurred. For instance, this could be an attempt to print a
document when the port is being used by a scanning application.
• Ensure the port is not busy. Since functional components of the
machine (printer and scanner) share the same I/O interface (port),
simultaneous access of different "consumer" applications to the same
port is possible. To avoid possible conflicts, only one of them at a time is
allowed to gain control over the machine. The other "consumer" will
encounter a "device busy" response. You should open the Ports
Configuration window and select the port assigned to your machine. In
the Selected port pane you can see if the port is occupied by some
other application. If this is the case, you should either wait for
completion of the current job or press the Release port button.
• Check if your application has a special print option such as "-oraw". If "-
oraw" is specified in the command line parameter, then remove it to
print properly. For Gimp front-end, select the "print" -> "Setup printer"
and edit command line parameters in the command item.
• The CUPS (Common Unix Printing System) version distributed with SuSE
Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing
Protocol). Use the socket printing instead of ipp or install a later version
of CUPS (cups-1.1.22 or higher).
• It is a known problem that occurs on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS.The problem is solved in AFPL Ghostscript v.
8.52 or above. Download the latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and install it to solve this
problem.
• Avoid changing print job parameters (via LPR GUI, for example) while a
print job is in progress. Known versions of CUPS server break the print
job whenever print options are changed and then try to restart the job
from the beginning. Since Unified Linux Driver locks the port while
printing, the abrupt termination of the driver keeps the port locked and
unavailable for subsequent Print jobs. If this situation occurs, try to
release the port by selecting Release port in Port configuration
window.
Suggested Solutions