Call Park; Star Codes; Contact Directory - Polycom VVX500 Quick Start Manual

Manage Voicemail
When you have new voicemail messages, the
messages icon or displays on your line.
To access the voicemail system:
1. On the Home screen, tap
Messages, or dial *95.
2. Tap Message Center > Connect.
Initial Setup, select:
0 – to select mailbox options and then select:
1 – to record unavailable greeting
2 – to record busy greeting
3 – to record your name
5 – to reset your password
Listen to Messages, select:
1 – to play Messages
During playback:
1 – to Skip envelope info
– to Rewind message
*
# – to Fast Forward message
2 – to Start message again
3 – for Advanced Options
4 – to Skip to previous message
5 – to Repeat current message
6 – to Skip to next message
7 – to Delete message
9 – to Save message

Contact Directory

To view the Contact Directory:
» Tap Directories > Contact Directory.
To add a contact to the Contact Directory:
1. In the Contact Directory, tap
2. Enter the contact's information and tap
Save.

Call Park

You can place a call on hold at one extension
and have it picked up at a different extension.
Note: Calls will return to your extension if not
picked up within 3 minutes.
or or
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the
position of the call in the parking lot.
You will need the position number if there are
multiple calls set to park.
To pick up a parked call:
• Dial *221 to un-park the first parked call.
• Dial *225 to hear a list of parked calls and
position numbers.
• Dial *229 to un-park the last parked call.
• Dial *225 plus the position # to un-park a
specific parked call.
Example: Dial *2253 to un-park the call parked in
position #3.
Initiate a Conference Call
To initiate a conference call:
1. Call the first caller.
2. Tap Conference and call your next contact.
3. When your contact answers, tap
Conference again.
To join two active calls into a conference call:
» On the Calls screen, tap Join.
Answer a Ringing Extension
or .
When only one phone is ringing:
Dial *21 to answer a call ringing on someone
else's extension.
© Atlantic Broadband 2016. All Rights Reserved.
When more than one phone is ringing:
Dial *21 plus the extension to answer a call
ringing on a specific extension.
Example: to answer a call ringing on extension
2208, dial *212208.

Star Codes

*22 – to access the Company Directory
*66 – to dial back the last missed call
to answer a call ringing on another
*21 –
extension
to answer a call ringing on a specific
*21+ext. –
extension
*29 – to answer last call ringing
*95 – to access voicemail
to make a direct call to an extension's
*95 +ext. –
voicemail
to transfer an active call to another
#3 +ext. –
extension's voicemail
to perform a Blind transfer (un-
#1 +ext. –
announced transfer)
to perform a Consultative transfer
*2 +ext. –
(announced transfer)
*85 – turn off CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the first parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specific parked call
Learn More
Additional user information, including self-help
videos, can be found on our website at
https://atlanticbb.com/for-business/
support/hosted-voice-resources.
Hosted Voice Support: 1-844-579-0695
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