Yealink SIP T46G Administrator's Manual page 144

Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of the IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. The ACD
feature depends on support from a SIP server.
Note
The ACD feature is disabled by default. You need to enable it in advance.
After the IP phone user logs into the queue, the server monitors the phone status and
then decides whether to assign an incoming call to the user's IP phone. Whenever the IP
phone user answers a call, or misses a call, the server automatically changes the phone
status to unavailable. The IP phone will remain in this status until the IP phone user
manually changes the phone status or the ACD auto available timer expires. When the
timer expires, the phone status is automatically changed to available. The auto
available timer feature depends on support from a SIP server.
You need to configure an ACD key for the user to log in the ACD system. The ACD key
LED on the IP phone indicates the ACD status.
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
Local
<MAC>.cfg
<y000000000028>.cfg
Web User Interface
Configuring Advanced Features
Configure the ACD feature.
For more information, refer to
ACD on page 303.
Assign an ACD key.
For more information, refer to
ACD Key on page 361.
Configure the ACD auto
available timer feature.
For more information, refer to
ACD on page 303.
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li
nepage=1
Configure the ACD auto
available timer feature.
Navigate to:
http://<phoneIPAddress>/servlet
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