Superfact Troubleshooting - Ossila FACT1 User Manual

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SuperFACT Troubleshooting


SuperFACT does not start.
Action Required: Reinstall SuperFACT. Read carefully the
user manual before installing/reinstalling the application.

SuperFACT opens but it returns message 5018 or 5019 or 5020 or 5021 or 5022
These error codes are associated with an issue with the current Measurement and
Application Setting files.
Action Required: None. These two file are rewritten every time that an error on a new
setting is applied and measurement is started. If the error persists, contact the technical
support at Ossila at info@ossila.com.

SuperFACT opens but it returns the error message 5040
Action Required: Check the USB connection PC-Multiplexer. You can use MAX (Measurement
& Automation explorer) to check whether the multiplexer is correctly connected to the PC
by running a self-test and/or reset.
If the hardware is properly connected, check whether the alias names (SwitchControl20) are
properly assigned to the equipment.

SuperFACT opens but it returns the error message 5042
Action: Check the GBIP connection with the SMU. Make sure that the Keithley is switched
on. You can use MAX (Measurement & Automation explorer) to check whether the GBIP can
'see' the SMU by right clicking on GBIP under Devices and Interfaces in MAX and then
choosing Locate Device on the right side panel of MAX.
NI SMUs appear under Devices and Interfaces nested under Chassis.
Note: If the SMU is an NI PXI, you may need to reboot the computer after turning on the
chassis.
If the hardware is properly connected, check whether the alias names (KeithleyO or SMU
and SMUB for NI PXI) are properly assigned to the equipment.

SuperFACT returns an error when loading (a previously) saved experiment settings
For each saved experiment, SuperFACT stores the corresponding settings in two separate
files, ExperimentName_A, ExperimentName_M. An error can occurs if one or both settings
file is corrupt or not present.
Action: If an error occurs when loading ExperimentName, navigate to the data folder located
at C:\Programme Files (86X)\SuperFACT\data (the actual path depends on where the
Application is saved) and locate the files ExperimentName_A ExperimentName_M and
delete them (if present).
Open the file ConfFileList with MS Notepad© (this file contains a list of the saved user's
experiments) and delete the ExperimentName entry,
[ExperimentName]
AppSettings = "/C/Users/Pier/Desktop/UI Super Fact Test/Settings/ ExperimentName _A"
MeasSettings="/C/Users/Pier/Desktop/UI Super Fact Test/Settings/ ExperimentName _M"
TagNumber = 0
Date = "24/12/201412:23 "
Note: with this action, ExperimentName settings are permanently deleted.
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