Troubleshooting; Installation And Setup - Ossila Solar Cell I-V Test System User Manual

Solar Cell I-V Test System (Automated)

11. Troubleshooting

Most of the issues that may arise will be detailed here. However, if you encounter any issues that
aren't in this list, please contact us by email at info@ossila.com, and we will respond as soon as
possible.

11.1 Installation and Setup

Problem
No power
Software does not
start
Cannot connect to
the system via USB
Cannot connect to
the system via
network
Ossila.com
Possible Cause
The power supply may not be
connected properly.
The power supply adaptor has a
fault.
The wrong version of Windows is
installed on the computer.
The software has not installed
properly.
The USB cable may not be
connected properly.
The USB cable may not be
connected to a working USB port.
The USB cable is defective.
The MAC address of the unit is
not registered with the internal
network.
The Ethernet cable may not be
connected properly.
The Ethernet cable is defective.
Action
Ensure the system is firmly plugged
into the power supply, and that the
plug is connected to both the
adaptor and a working power socket.
Contact Ossila for a replacement
power supply adaptor.
Install the software on a computer
with Windows Vista or newer.
Try reinstalling the software.
Ensure the USB cable is firmly
plugged in at both ends.
Try connecting the unit to a different
USB port on the computer.
Try using a different USB-B cable,
and contact Ossila if necessary.
Register the system on the network
using the MAC address obtained via
a USB connection (see Source
Measure Unit manual).
Ensure the Ethernet cable is firmly
plugged in at both ends.
Try using a different Ethernet cable.
26
User Manual
Ossila Limited © 2022