Automatic Call Distribution (Acd) Key; Servers) - Aastra 6735i User Manual

Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6735i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD
feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion module
key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone
UI prompts you to log in. An "Available" softkey displays allowing you to make your phone available to accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone's status to unavailable. The
server updates its database with this new information and no longer distributes calls to the phone. The phone remains in
this "unavailable" state until:
• you make yourself "available" again by pressing the "Available" softkey.
• an ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the
phone.
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Phone Model Status: Logged In and Available
6735i Solid Red LED
Note:
It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
Configuring an Automatic Call Distribution (ACD) Key
Aastra Web UI
Use the following procedure to configure ACD on the 6735i IP Phone. The procedure shows the softkey screens as an
example.
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Programmable Keys.
or
Click on Operation->Expansion Module <N>.
Softkeys
2. Select from "Key 1" through "Key 20".
41-001451-05 REV01 – 04.2014
icon
Line Keys, Programmable Keys, and Softkeys
Status: Unavailable
Blinking Red LED
Blinking icon
Logged Out
No LED
icon
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