Customer Set Relocation; Data Security - Samsung iDCS 500 General Description Manual

COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the iDCS 500
and a personal computer (PC) on a local area network (LAN). Caller ID service is
required for TAPI inbound call applications that use the CID information to display
computer records in conjunction with the presentation of the call to the station on
the iDCS 500.
SMART CENTRE
Smart Centre is an ACD type reporting package that connects to the iDCS 500 CTI
link and can provide group status information to a reader board as well as provid-
ing a wide variety of printed reports showing current and historical data.
SMART OPERATOR
Smart Operator is a software application that connects to the iDCS 500 CTI link and
provides a PC based attendant console adjunct. This application works in con-
junction with the operators keyset to give improved visibility of station status within
the system and to make directory searching easier. The Smart Operator applica-
tion is included with every L version system.
TAPI 2.1
TAPI 2.1 is the method of integrating the iDCS 500 system to a computer. TAPI 2.1 is
a LAN based solution allowing computers to communicate directly to the telephone
system over the network system. This establishes a logical connection rather than
a physical connection between telephone and computer. It eliminates the cost and
administrative overhead of connecting every PC to a desktop phone. It empha-
sizes third-party call control. (Example: calls can be tracked as they are transferred,
making it more suited to large office applications). TAPI 2.1 can emulate first-party
type call control for the iDCS 500 system, rather than from the telephone as TAPI 2.0
does. For example, to make a call the iDCS 500, rather than the telephone would
dial the phone number, and the call would be then connected to the telephone.

CUSTOMER SET RELOCATION

Customer Set Relocation allows the customer to exchange or swap similar stations
in the iDCS 500 without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.

DATA SECURITY

Single line extensions used with modems and facsimile machines can be pro-
grammed so that they will not receive any system-generated tones that would dis-
rupt data transmissions. In addition, these devices receive DCS C.O. ringing pat-
tern instead of intercom ring pattern. Devices connected to an SLI card receive a
disconnect signal upon termination.
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