Samsung iDCS 500-DCS User Manual

Samsung keyset user guide.
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DCS KEYSET
USER GUIDE
SAMSUNG iDCS 500 SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design ir components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.

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   Summary of Contents for Samsung iDCS 500-DCS

  • Page 1

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS ABOUT THIS BOOK ...1 THINGS YOU SHOULD KNOW OUTSIDE CALLS Making an Outside Call ...10 Answering an Outside Call ...10 Universal Answer ...10 Recall/Flash ...11 Busy Line Queuing with Callback ...11 Cancelling Callback ...12 INTERCOM CALLS Calling Other Stations...13 Answering Intercom Calls...13 Answer Modes ...14 Busy Station Callback ...14...

  • Page 3: Table Of Contents

    CUSTOMIZING YOUR KEYSET AME BGM ...40 AME PASSWORD ...40 Auto Camp-On ...40 Select Ring Tone...40 Change Your Passcode ...41 Set Answer Mode ...41 Automatic Hold ...41 Headset Operation ...42 Hot Keypad ...42 Key Confirmation Tone ...42 Rejoining a Page ...42 Ring Preference ...43 Display Speed Dial Name ...43 Caller ID Review All ...43...

  • Page 4

    THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone sys- tem. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.

  • Page 5

    SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF Busy Tone—Indicates the station you dialed is busy.

  • Page 6

    LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover.

  • Page 7

    BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover.

  • Page 8: Making An Outside Call, Answering An Outside Call, Universal Answer, Busy Line Queuing With Callback

    OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—to use the speaker- phone, press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPK or the MONITOR key if you are using a 7B phone, receive intercom dial tone and dial a line access code.

  • Page 9: Cancelling Callback, Calling Other Stations, Answering Intercom Calls

    CANCELLING CALLBACK A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. Your phone may have a maximum of five callbacks to lines and/or stations set at a time. To cancel a callback: •...

  • Page 10: Answer Modes, Busy Station Callback, Busy Station Camp-on, Calling Your System Operator

    AUTO ANSWER MODE (INTERCOM CALLS ONLY) When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. • Your microphone and speaker are turned on and you can speak hands- free. For privacy, use the handset. If you are using a 7B phone you must pick up the handset to speak to the calling party.

  • Page 11: Consultation Hold, Exclusive Hold

    CALL PROCESSING SYSTEM HOLD • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. •...

  • Page 12: Transfer To Voice Mail, Call Waiting, Conference Calls

    TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is call- ing or you can do a blind transfer without notification. •...

  • Page 13: Forwarding Calls

    NOTE: To leave the conference, hang up. Control is passed to the next inter- nal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference, press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number.

  • Page 14

    If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • Dial 605 plus the desired extension number. • Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing.

  • Page 15: My Group Pickup, Privacy Release, Speed Dialing

    MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code.

  • Page 16: Last Number Redial, Manual Retry With Lnr, Save Number With Redial, Chain Dialing

    PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT For the purposes of programming speed dial numbers, the programmable keys in the bottom row are known as A, B, C, D, E and F and are defined below. • The A key is not used. •...

  • Page 17: Automatic Redial/retry, Pulse To Tone Changeover, Memo Redialing, Making An Internal, Making An External

    AUTOMATIC REDIAL/RETRY When you are making an outside call and you receive a busy signal, the sys- tem can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts. • When you hear a busy signal, press the RETRY button. •...

  • Page 18

    MEET ME PAGE • Lift the handset. • Press the Meet Me Page (MMPG) key or dial 54. • Dial the desired zone number. • After the attention tone, instruct the paged person to dial 56. • Press WAIT or TRSF. •...

  • Page 19: Returning Messages, Programmed Messages, Do Not Disturb, One Time Dnd, Mute

    RETURNING MESSAGES • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will stay on. • Repeat until all messages have been returned in the order received. •...

  • Page 20: Appointment Reminder/alarm Clock, Executive/secretary Hot Line

    ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automati- cally moved to your keyset.

  • Page 21: Group Listening, Account Codes, Locking Your Keyset, Manual Signalling, Off-hook Voice Announce

    GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker. The microphone is not in use, so the distant party does not hear other parties present in your of- fice.

  • Page 22: Ohva Block, Ohva Reject, In Group/out Of Group

    When you receive an off-hook voice announcement, if you are using the handset, you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the key- set speaker. In both cases, you can continue to speak to the original party. •...

  • Page 23: Ame Password, Auto Camp-on, Select Ring Tone, Change Your Passcode

    CUSTOMIZING YOUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per- sonal greeting. A BGM source must be selected for this to work. This feature only applies if there is a CADENCE card installed in the system and your key- set has a programmed AME key.

  • Page 24: Headset Operation, Hot Keypad, Key Confirmation Tone, Rejoining A, Ring Preference

    HEADSET OPERATION Keyset users can switch between headset mode and handset mode. When using headset mode, press the ANS/RLS or the MONITOR key if you are using a 7B phone to answer and release calls. • With the handset on-hook, press TRSF and then dial 110. •...

  • Page 25: Interactive Display Keys, Directory Information, Call Log, Dial By Name, Call Progress Displays

    DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as press- ing a programmable key. These keys are called soft keys as their functions are not fixed.

  • Page 26: Auto Timer, Timer Function, Viewing Message Indications, Alarm Reminder Messages

    CALL DURATION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display. It appears immediately for incoming calls. The call timer continues for the du- ration of the call.

  • Page 27: Personal Speed Dial Names, Station Names, Managing Key Assignments, Lcr With Clear, Backspace With Lcr

    To cancel an individual alarm and reminder message: • Press TRSF and then dial 112. • Dial alarm number 1, 2 or 3. • Press the HOLD key. • Press the TRSF key. PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it.

  • Page 28

    • Dial any message code (01-30) listed on the back of this user guide or press UP or DOWN to select any message you desire. Messages 26-30 are used for inserting a date or time. If you select one of these messages (26-30), your phone will wait for five more digits to be entered.

  • Page 29

    WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person call- ing your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe”...

  • Page 30

    • Dial 0 for if you do not wish to view CID information, 1 to view the NUM- BER first or 2 to view the NAME first. • Press TRSF to store your selection. VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset.

  • Page 31

    • Press the REVIEW key, OR Press the CID key and then press the REVIEW soft key. • If you have entries in your review list, the most recent call will be shown first. • You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a person-...

  • Page 32

    PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

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Idcs 500

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