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SAMSUNG iDCS500 User Manual

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SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
Single Line
Telephone

User Guide

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   Summary of Contents for SAMSUNG iDCS500

  • Page 1: User Guide

    SAMSUNG iDCS500 DIGITAL COMMUNICATION SYSTEM Single Line Telephone User Guide...

  • Page 2

    Publication Information Samsung Telecoms reserves the right without prior notice to re- vise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 3

    259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC...

  • Page 4: Intended Use

    Intended Use This analogue telephone is intended to be connected to an analogue extension of a Samsung iDCS500 telephone system. The connection allows voice com- munication between the iDCS500 central processor unit and the telephone. The telephone may be connected to the analogue extensions of any other tele- phone system or the public telephone network, but in this case the user instruc- tions provided with the telephone will not be valid.

  • Page 5: Table Of Contents

    Samsung iDCS500 SLT User Guide CONTENTS ABOUT THIS GUIDE............1 THINGS YOU SHOULD KNOW ........2 RECALL, FLASH & HOOKFLASH............ 2 C.O. LINES ..................2 DISTINCTIVE RINGING..............2 SYSTEM TONES................3 SYSTEM ACCESS CODES............. 3 EXTERNAL CALLS...............4 MAKING AN EXTERNAL CALL............4 ANSWERING AN EXTERNAL CALL ..........

  • Page 6

    Samsung iDCS500 SLT User Guide CALL WAITING................10 SETTING UP A CONFERENCE............10 FORWARDING CALLS ..............11 NETWORK CALL FORWARDING........... 12 STATION CALL PICKUP ..............13 GROUP CALL PICKUP..............13 MY GROUP PICKUP..............13 DIALLING FEATURES .............. 14 SPEED DIALLING................. 14 PROGRAMMING PERSONAL SPEED DIAL NUMBERS ....

  • Page 7: About This Guide

    ABOUT THIS GUIDE This book provides instructions for using an industry-standard telephone—also known as a single line telephone (SLT) —with a Samsung iDCS500 telephone sys- tem. A variety of SLTs from many different manufacturers are available. Check with your service and installation company to ensure proper operation with the iDCS500 system to which your phone is connected.

  • Page 8: Things You Should Know

    Your system administrator can tell you what lines are available and how to access them. DISTINCTIVE RINGING iDCS500 provides distinctive ring patterns to your phone: External calls have a double ring tone repeated Internal calls have a single ring tone repeated Doorphone calls and alarm/appointment reminders have a short triple ring tone rapidly repeated.

  • Page 9: System Tones

    Samsung iDCS500 SLT User Guide SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Dial Tone—A steady tone that indicates you can begin dialling. Ringback Tone—Indicates the station you dialled is ringing.

  • Page 10: External Calls

    Samsung iDCS500 SLT User Guide EXTERNAL CALLS MAKING AN EXTERNAL CALL 1. Lift the handset and listen for internal dial tone. 2. Dial a C.O. line or line group access code. 3. Listen for external dial tone and dial the telephone number.

  • Page 11: Busy Line Queuing With Callback

    Samsung iDCS500 SLT User Guide BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you dial an external line: 1. Press Recall, listen for transfer tone and dial 44. 2. Hang up. 3. When the line becomes free, the system will call you back.

  • Page 12: Internal Calls

    Samsung iDCS500 SLT User Guide INTERNAL CALLS CALLING OTHER STATIONS 1. Lift the handset. 2. Dial the extension number or group number. 3. Wait for the party to answer. (If you hear several brief tone bursts instead of ringback tone, the station you called is a digital keyset set for Voice Announce or Auto Answer.

  • Page 13: Calling Your System Operator

    Samsung iDCS500 SLT User Guide CALLING YOUR SYSTEM OPERATOR Dial the appropriate system code to call your system operator or group of operators. This is normally 0. If you want to call a specific operator, dial that person’s extension number.

  • Page 14: Call Processing

    Samsung iDCS500 SLT User Guide CALL PROCESSING HOLDING CALLS When you are connected to any call: • Press Recall, listen for transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call.

  • Page 15: Transferring Calls

    Samsung iDCS500 SLT User Guide 4. Press Recall to return to the external party. Note: Repeatedly pressing the Recall key will toggle between the external and inside parties (except if the destination station is a keyset set for Auto Answer or Voice An- nounce).

  • Page 16: Transfer Recall

    Samsung iDCS500 SLT User Guide TRANSFER RECALL All unscreened transfer calls and camped-on calls sent from your station will auto- matically recall to you if they are not answered by the destination station within a preprogrammed time. When your phone rings, lift the handset to answer the recall. If you do not answer this recall within a preprogrammed time, it will go to the system operator.

  • Page 17: Forwarding Calls

    Samsung iDCS500 SLT User Guide FORWARDING CALLS You can forward your calls to another extension, group of extensions or an external telephone number. If your phone system is networked with another phone system, you can also forward calls to phones in the other syste m (see...

  • Page 18: Network Call Forwarding

    Samsung iDCS500 SLT User Guide 2. Hang up when you receive confirmation tone. FORWARD DND When you want all calls to your extension forwarded when you select Do Not Dis- turb mode for your phone: 1. Lift the handset and dial 607 plus the extension or group number.

  • Page 19: Station Call Pickup

    Samsung iDCS500 SLT User Guide CALL FORWARD BUSY (CFB) To forward calls to a station in another system on your network when you are busy on another call: 1. Lift the handset and dial 609 plus the extension or group number.

  • Page 20: Dialling Features

    Samsung iDCS500 SLT User Guide DIALLING FEATURES SPEED DIALLING You can dial a pre-programmed telephone number stored in the system-wide speed dial list of numbers (500–599) or from your personal list of numbers (00–49). 1. Lift the handset and dial 16.

  • Page 21: Last Number Redial

    Samsung iDCS500 SLT User Guide LAST NUMBER REDIAL To redial the last external telephone number you dialled: • Lift the handset and dial 19. Note: This feature does not apply to internal calls. SAVE NUMBER WITH REDIAL To save the external number you have just dialled for later use: •...

  • Page 22: Paging And Messaging

    Samsung iDCS500 SLT User Guide PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through keyset speakers: 1. Lift the handset. 2. Dial 55. 3. Dial the page zone number 1, 2, 3 or 4—OR—dial 0 to page all internal zones.

  • Page 23: Call Park And Page

    Samsung iDCS500 SLT User Guide CALL PARK AND PAGE When you have an external call for someone who is away from their desk, you can park the call and page the requested party: 1. While in conversation, press Recall and dial 55. The call is automatically parked at your station.

  • Page 24: Cancelling A Message

    Samsung iDCS500 SLT User Guide REPLYING TO MESSAGE WAITING INDICATIONS When you lift the handset and hear the special dial tone, one or more stations have left a message waiting indication for you. To ring the station(s) back: 1. Lift the handset.

  • Page 25

    Samsung iDCS500 SLT User Guide Each of these default messages and the blank messages can be customized in programming as required. For the list of messages set up for your system, see your system administrator. To set a message: 1. Lift the handset and dial 48 plus any message code (e.g. 09).

  • Page 26: Convenience Features

    Samsung iDCS500 SLT User Guide CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb (DND) mode when you want to block incoming calls to your keyset: • Lift the handset and dial 401. TO CANCEL DND: • Lift the handset and dial 400.

  • Page 27: Account Codes

    Samsung iDCS500 SLT User Guide ACCOUNT CODES When it is equipped with optional equipment, your system allows calls to be charged to different accounts. You can enter an account code either during a call or when the external party hangs up.

  • Page 28: Appointment Reminder/alarm

    Samsung iDCS500 SLT User Guide APPOINTMENT REMINDER/ALARM This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm.

  • Page 29: Locking Your Phone

    Samsung iDCS500 SLT User Guide LOCKING YOUR PHONE Using this option, you can allow or disallow incoming and outgoing calls from your phone while absent from your desk. There are three possible options: Unlocked, Locked All and Locked Out. Unlocked Phone can be used without restriction.

  • Page 30: Personal Speed Dial Numbers

    Samsung iDCS500 SLT User Guide PERSONAL SPEED DIAL NUMBERS (Print these pages for each SLT user to complete with their personal details) CODE NAME TELEPHONE –24–...

  • Page 31

    Samsung iDCS500 SLT User Guide –25–...

  • Page 32

    Samsung iDCS500 SLT User Guide –26–...

  • Page 33

    Samsung iDCS500 SLT User Guide SYSTEM ACCESS CODES iDCS500 telephone systems have the following preset (default) feature access codes. 10 + ext no Retrieve parked calls 55 + 3 Page internal zone 3 Put calls on take calls off 55 + 4 Page internal zone 4 &...

  • Page 34

    Samsung iDCS500 SLT User Guide CHANGED SYSTEM ACCESS CODES Please enter the feature access codes configured for your system if different from the default codes shown in the table above. CODE FEATURE CODE FEATURE Retrieve parked calls Page internal zone 3...

  • Page 35

    Samsung Telecoms (U.K.) Limited Brookside Business Park, Greengate, Middleton, Manchester M24 1GS...

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