T A B L E O F C O N T E N T S
PART
DESCRIPTION
1
1.1
1.2
1.3
1.4
2
2.1
2.2
2.3
2.4
3
3.2
3.3
3.4
3.5
3.6
4
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
GENERAL DESCRIPTION ................................................................................... 1.2
TECHNOLOGY ................................................................................................... 1.5
PROGRAMMING ................................................................................................ 1.5
SYSTEM CABINETS ........................................................................................... 2.1
COMMON CONTROL CARDS ............................................................................ 2.1
INTERFACE CARDS ........................................................................................... 2.6
2.3.1 TRUNK CARDS ....................................................................................... 2.6
2.3.2 STATION CARDS .................................................................................... 2.8
2.3.3 OTHER CARDS ..................................................................................... 2.10
STATION EQUIPMENT ..................................................................................... 2.11
ENVIRONMENTAL LIMITS .................................................................................. 3.2
CABLE REQUIREMENTS ................................................................................... 3.2
SYSTEM TONES ................................................................................................ 3.3
SAMPLE SMDR PRINTOUT WITHOUT CALLER ID .......................................... 4.48
SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER .......................... 4.49
SAMPLE UCD REPORT ................................................................................... 4.50
UCD CALL STATISTICS .................................................................................... 4.51
UCD AGENT STATISTICS ................................................................................. 4.53
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