Spool Error; Common Macintosh Problems - Xerox Phaser 3140 Service Manual

General Troubleshooting

SPOOL Error

How to Delete the Data in the SPOOL Manager

Common Macintosh Problems

4-18
Simultaneous Peripheral Operations Online (SPOOL) is the process Windows uses
to manage print jobs. Jobs are processed and then stored on the hard disk until the
printer is ready to accept them.
1. Insufficient disk space on the hard disk in the directory assigned for the basic
spool. Delete any unnecessary files to provide more disk space for spool
storage.
2. If previous printing errors were not solved. There may be files from previous
failed print jobs on the hard disk with the name in the form "*.jnl". Delete these
files and reboot Windows to restart the printer.
3. There may be a conflict with other drivers or programs. Shut down all other
programs except the current one, if possible.
4. When an application program or the printer driver is damaged. After
rebooting the computer, check for viruses, restore the damaged files and
reinstall the application program which is not working properly.
5. Computer memory is insufficient to support printing. Add more memory to
the PC.
In the SPOOL Manager, the installed drivers and the list of documents waiting to
be printed are shown. Select the document to be deleted and click Delete in the
menu.
If the job you are deleting is the current job, any data that has already been
transferred to the printer's memory will still be printed. If there is a problem with
the printer (out of toner, out of paper, etc.), the job may take a long time to delete
as it must wait for a time out.
The following messages may appear under various conditions.
Condition
The printer does not print a
PDF file correctly. Some
parts of graphics, text, or
illustrations are missing.
The document has printed,
but the print job has not
disappeared from the
spooler in Mac OS 10.3.2.
Some letters do not display
normally during cover sheet
printing.
Possible Cause Solutions
Incompatibility Printing the PDF file as an
between the PDF file image may solve this
and Acrobat products. problem:
From the Acrobat
printing options, turn On
Print As Image.
NOTE It takes longer to print
Update your Mac OS to
OS 10.3.3 or higher.
Mac OS cannot find Only alphanumeric
the font during cover characters are allowed on
page printing. the cover page.
Phaser 3140/3155/3160 Printer Service Manual
when using a PDF file as
an image.