Error Indicators; Recoverable Errors; Unrecoverable Errors - Star TSP700II SERIES Hardware Manual

5-1. Recoverable errors

Check the recovery conditions. The printer can be recovered while maintaining its current status.
Error description
Thermal head high
temperature detection error
Cover open error
Near end error
Black mark error
Paper out error
Ethernet link disconnection
detection (*1
(Physical link disconnection)
Ethernet link disconnection
detection (*1
(IP address lost)
(*1: IFBD-HE07 only

5-2. Unrecoverable errors

Turn the printer off, check the recovery conditions, and then turn the printer back on.
If the same error occurs after you turn the printer back on, the printer needs to be repaired.
Error description POWER
Cutter error
Flash memory error
EEPROM error
SRAM error
Head thermistor
error
Power voltage error
Note 1: If an unrecoverable error occurs, turn the power off immediately.
2: A power voltage error may be a result of a power supply malfunction.
3: If the paper is jammed, turn the power off, clear the jammed paper, and then turn the power back on.
For details, see section 6-2, "Removing Paper Jams".
If other unrecoverable errors occur, contact the dealer that you bought the product from for repairs.

5. Error Indicators

POWER
Flashes at 0.5 sec-
ond intervals
ON
ON
ON
ON
Flashes at 4 seo-nd
intervals.
Flashes at 0.25 seo-
nd intervals.
ERROR
Flashes red lamp at
Off
0.125-second intervals
Flashes orange lamp
Off
at 0.5 second intervals
Flashes red lamp at
Off
0.75 second intervals
Flashes orange lamp
Off
at 1 second intervals
Flashes red lamp at
Off
1.5 second intervals
Flashes orange lamp
Off
at 2 second intervals
ERROR
The printer recovers automatically when the thermal head
OFF
cools.
ON (Red) The printer recovers when you close the cover.
Flashes orange
The printer recovers when you set a new paper roll and
lamp at 1 second
close the printer cover.
intervals
The printer recovers when you set a new paper roll and
ON (Orange)
close the printer cover.
The printer recovers when you set a new paper roll and
ON (Orange)
close the printer cover.
Flashes at 4 seo-nd Connect an Ethernet cable. For details, see section 3-2-4,
intervals. "Ethernet Interface Cable."
Flashes at 0.25 seo-
Set the correct IP address and restart the printer.
nd intervals.
Cause
Paper cutting in progress error
Flash memory access error
This is not a recoverable error.
RAM access error
Detection of head thermistor error
Detection of power voltage error
- 24 -
Recovery condition
Recovery condition
After you restart the printer, the printer
recovers when the mobile cutter re-
turns to its home position. (Note 3, 4)
-
-
-
-
Check the condition of the power sup-
ply, and restart the printer.