Preventing And Clearing Paper Jams; Preventing Paper Jams; Removing Paper Jam - Star TSP700II SERIES Hardware Manual

6. Preventing and Clearing Paper Jams

6-1. Preventing Paper Jams

The paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or line feed failure.

6-2. Removing Paper Jam

If a paper jam occurs, clear it as described below.
(1) Set the power switch to off to turn off power to the printer.
(2) Push the lever toward you to open the printer cover.
(3) Remove the jammed paper.
Note 1: To prevent parts such as the thermal head or the rubber roller from damage or deformation, do not
forcibly pull on the paper with the printer cover closed.
Note 2: If label paper gets jammed, the glue from the labels could stick to the parts. If this occurs, make
sure to wipe them clean of the glue.
(4) Position the paper roll straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with the paper skewed,
a paper jam may result.
Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by pressing down on the
centre. The cover may not lock properly.
(5) Set the power switch to on to turn on power to the printer. Make sure that the ERROR LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands such as the print command, so make
sure that the printer cover is locked properly.
Caution Symbol
This symbol is placed near the thermal head to indicate that it may be hot. Never touch the thermal head
immediately after the printer has been used. Let the thermal head cool for a few minutes before touching it.
Never touch the thermal head with your hands because it can generate static electricity, which can damage
the device in the thermal head.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
Thermal head
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