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Answering system
Auto attendant operation
Using the auto attendant
When auto attendant is on, it automatically picks up the ringing line after the
delay time you programmed (see Auto attendant delay on page 76), and
plays the appropriate auto attendant announcement. You can choose from
one of the following options.
•
Enter the extension number you want to call after the auto attendant
announcement is played. The system plays, "Calling that extension,
Please wait."
If the private mailbox of the destination extension is off and it does not
pick up after around 18 seconds, the system announces, "That extension
is not answering. Enter a new extension number, or, to leave a central
message in the general mailbox, please dial 9."
If the private mailbox on the destination extension is on and the call is
not picked up after the programmed delay time (See Private mailbox
delay on page 82), the extension announces, "Hello, please leave a
message after the tone," then you can record a private message in that
extension mailbox.
Press 9# to enter the central mailbox and leave a message.
•
Press 0# to play the directory announcement. The caller can enter the
•
desired extension number anytime during the directory announcement is
being played.
•
Enter the remote access code when the auto attendant announcement is
being played to access the answering system remotely.
If the caller does not enter a command after around 12 seconds, the call
will be directed back to the console. If the call is not picked up after
60 seconds, the auto attendant answers the call and plays the auto
attendant announcement again. The console repeats this process three times.
If the caller still does not enter a command after the third attempt, the auto
attendant drops the call.
NOTE: Incoming messages shorter than two seconds are not recorded.
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