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Answering system
Auto attendant setup
Announcement
Use this feature to record up to four new announcements so that you
can have different announcements for daytime and after hours, and an
announcement for the company directory. You can easily switch among the
recorded announcements. Each announcement can be up to 75 seconds.
You can record three announcements for daytime recording (Day OGM),
one announcement for after hours recording (Night OGM) and a directory
announcement (Directory OGM) in which you can record an extension list of
your company.
The system has three default announcements:
Day OGM - "Thank you for calling our company. If you know your party's
extension, you may dial it at any time. For a company directory, please dial
0. To leave a message, please dial 9."
Night OGM - "Thank you for calling our company. We are currently closed.
If you would like to leave a message and you know your party's extension,
you may dial it now. For a company directory, please dial 0. To leave a
message, please dial 9."
Directory OGM - "Please enter the extension number."
If you have many extensions, record a separate extension list in the
Directory OGM menu item and reference it in your auto attendant
announcement as shown in Sample announcement 1 below. If you
have only a few extensions, you can list them in the auto attendant
announcement as shown in Sample announcement 2 below without the
separate extension list.
Sample announcement 1: "Hello, you have reached XYZ Corp. Please enter
your party's extension. To hear a list of extensions, dial 0."
Sample announcement 2: "Hello, you have reached XYZ Corp. For sales,
press 12; for service, press 13; for shipping, press 14; or press 15 for the
receptionist."
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