Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary User’s manual Quick start guide MS2085 MS2085 DECT 6.0 4-line corded DECT 6.0 4-line corded Small Business Main Console...
Deregistering cordless handset or Key Tone ............37 cordless headset........12 LCD contrast ..........37 To deregister the cordless handset Dial mode..........38 or headset from the MS2085 main AUTO-MUTE ..........38 console............15 Hold reminder .........39 Adding a corded headset......16 Voice announce........39 To add a corded headset to the Phone rename.........40...
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Line indicators.........41 Create a new directory entry ..57 Making a call..........41 Review directory entries ....57 On hook dialing (predialing) ....42 Search directory.........58 Using the speakerphone....42 Search by name ........58 Answering a call ........42 Dial, delete or edit entries....59 Temporary ringer silencing....42 Display dial ..........59 Redial............43 Delete an entry........59...
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Delete all private mailbox messages...........71 Record memo ..........71 Call intercept ...........72 Answering system setup......72 Remote access code......73 Message alert ..........73 Message Length ........74 Call screening..........74 Record time..........74 About the auto attendant.....75 Answering system capacity....75 Auto attendant operation .....76 Using the auto attendant ....76 Auto attendant flow chart ....77 Answering system operation....78 New message indication....78...
Getting started Quick reference guide MENU/SELECT CALL HISTORY Press to enter the menu. While in the menu, press to Press to view caller ID information (page 61). select an item or save an entry or setting. MESSAGE WAITING indicator On when there are new or missed calls (page 61).
Getting started Quick reference guide One-touch keys, EXT 1-16 Press to intercom with the desired extension number (page 51). Press and hold to broadcast your voice to that extension (). SPEAKER Press to turn on the speakerphone. Press again to turn it off (page 41).
Getting started Quick reference guide CONFERENCE FLASH Press to add another extension During a call, press to answer or outside line to an existing an incoming call when you call (pages 49-51). receive a call waiting alert (page 44). HOLD TRANSFER Press to place an outside Press to transfer a call to an...
This system is not compatible with any other AT&T 4-line small business telephones, except for the MS2015 and MS2025 telephones. The MS2085 telephone is hearing-aid compatible and can be connected to four incoming telephone lines. This telephone features a speakerphone for handsfree use and a headset jack compatible with most two-band 2.5mm...
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Getting started Planning your system The MS2085 package includes only the telephone console. You have to purchase MS2015 extension deskset and/or MS2025 cordless handset separately to expand your system. To order them, visit our website at www.telephones.att.com 1 (800) 222-3111 or call .
Getting started Installation Install the console close to the telephone jacks, a router and a power outlet not controlled by a wall switch. The telephone can be placed on a flat surface or vertically mounted on the wall (page XX). For optimum range and better reception, place the console in a central and open location.
Getting started Table/desktop installation Plug the end of the coiled handset cord into the HANDSET jack on the left side of the telephone. Lift the kickstand as the arrows indicated below to detach it from the console. There are seven grooves designed to hold the console in different angles for maximum visibility.
Getting started Table/desktop installation Option 2: To connect four single line wall jacks Plug the another end of the Plug one end of the telephone line into a 1-line Plug the other end telephone wall jack Ethernet cable into the of the Ethernet Ethernet jack at the back cable into a router...
Getting started Wall mount installation To mount the console on the wall: Unplug the power adapter from the power outlet. Unplug the telephone line cords from the wall jacks (or DSL filters). Unplug the Ethernet cable from the router. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees.
Getting started Wall mount installation Install the telephone line cords and power adapter as shown below. Router Line 1/2 Line 2 Line 3/4 Line 4 To connect two 2-line wall jacks, refer to the Option 1: To connect two 2-line wall jacks illustration on page 7. Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate.
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Getting started Wall mount installation Wall mount to tabletop installation To change the console from the wall mount position to tabletop position, follow the steps below. If the telephone line cords and power adapter cord are bundled, untie them first. Push the console up to remove it from wall.
Make sure your deskset is installed properly. Start registration when the deskset screen shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. To register a deskset to your MS2085 main console The deskset shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. before you begin registration.
Adding and registering a cordless handset You can add a new handset (MS2025, purchased separately) to your telephone system, but it must be registered with the MS2085 main console before use. When first purchased, the expansion handset shows Choose Handset in Registration at base menu.
Adding and registering a cordless headset You can use this phone handsfree when you register a DECT 6.0 cordless headset to the MS2085 main console. You can only register one cordless headset to the MS2085 main console. The cordless headset must have a charged battery.
Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration. To deregister the cordless handset or headset from the MS2085 main console On the console, press MENU...
Getting started Adding a corded headset You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website www.telephones.att.com 1 (800) 222-3111 , or call .
Getting started System setup Menu settings Use this menu to change the telephone system settings. Press MENU when in idle mode (when the telephone is not in use) telephone is not in use) is not in use) /SELECT to enter the main menu. Press to scroll to the feature to be changed.
Getting started System setup Set extension number Each individual phone in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done automatically when the phone is initially setup. To change the extension number: When the console is idle, press MENU /SELECT >System Setup...
Getting started System setup Unassign extension number You can unassign an extension number that is already being used from the telephone system to make it available for other desksets. To unassign an extension number: When the console is idle, press MENU /SELECT System Setup Set Ext No.
Getting started System setup Prime line Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you lift the handset, press SPEAKER HEADSET (if a headset is connected) to make an outside call. To set the prime line: System Setup When the console is idle, press MENU...
Getting started System setup Line group You can set an extension or several extensions to receive incoming calls from a specific telephone line. Extensions that have not been selected will not ring when there is an incoming call from that specific line. When the console is idle, press MENU /SELECT Press...
Please connect Refer to Adding and registering desksets on PSTN lines to page 12 for instructions on registering this phone phone jacks. to a MS2085 console. This phone can link to a master console. Please do NOT connect ant PSTN lines to phone jack.
Getting started System setup Network setup The main console must have an IP address locating its connection with the router/SIP server. You can set the console to obtain IP from a DHCP server or assign a specific IP on your own. To enable the Auto set IP: System Setup When the console is idle, press MENU...
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Getting started System setup If you want to switch from Auto set IP to Set static IP, you have to change disable the auto IP setting first. To disable the Auto set IP: When the console is idle, press MENU /SELECT Network setup Press...
Getting started System setup Network info Use this feature to view the information of IP address, subnet mask, router/ gateway, DNS servers, DHCP server of the telephone system. To check the network information: When the console is idle, press MENU /SELECT Press SELECT to choose System Setup.
Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the System Setup icon appears on the console screen. The MS2085 console >Ringers stores the volume setting for all lines.
Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer Ringers tones for different lines so you can easily identify which Ringer Volume line is calling. >Ringer Tone Delay Ring When the console is idle, press MENU...
Telephone settings Telephone setup Delay ring Use this feature to set the length of time before an incoming call will ring. Ringers When the console is idle, press MENU Ringer Volume /SELECT Ringer Tone Press to scroll to Ringers then press >Delay Ring SELECT.
Telephone settings Telephone setup Set Date/Time The answering system displays the date and time of the message while playing messages. Before using the System Setup answering system, set the date and time as follows. If Ringers >Set Date/time you subscribe to caller ID service, the day, month and One Touch time are set automatically with each incoming call.
Telephone settings Telephone setup One Touch This telephone has 32 one-touch locations (speed dial locations) where you can store the phone numbers you System Setup wish to dial using fewer keys than usual. You can store Ringers up to 24 digits in each location. Set Date/time >One Touch You can access the first 16 locations using only...
Telephone settings Telephone setup Assign a one-touch entry (continued) • You can store the flash signal required by some special services as part of a dialing sequence. Press to choose Add Flash, then press SELECT. A F appears on the screen. Continue storing the number MENU/ as usual.
Telephone settings Telephone setup Review the one-touch entry When the console is idle, press MENU /SELECT One Touch Press to scroll to One Touch then press >View SELECT. MENU/ Program Press to scroll to View then press SELECT. MENU/ Press to scroll to the desired one-touch location.
Telephone settings Telephone setup Edit the one-touch key (continued) • Store a signal for switch to temporary tone dialing. Press to choose Add Tone, then press One Touch #18 SELECT. A T appears on the screen. 18002223111 MENU/ All numbers you enter after this will send touch-tone signals during dialing.
Telephone settings Telephone setup LCD Language This feature allows you to change the language used for all screen displays. The language settings on the main System Setup console and desksets are independent. By default, the Ringers language is set to English. Set Date/time One Touch When the console is idle, press MENU...
Telephone settings Telephone settings Telephone setup Telephone setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log.
Telephone settings Telephone settings Telephone setup Telephone setup Key Tone The console is set to beep with each key press. If you turn off the key tone, there are no beeps when you Phone Settings press keys. LCD Language Area Codes When the console is idle, press MENU /SELECT >Key Tone...
Telephone settings Telephone setup Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode Phone Settings to pulse dialing before using the telephone. LCD Language Area Codes When the console is idle, press MENU /SELECT Key Tone LCD Contrast...
Telephone settings Telephone setup Hold reminder When this feature is on and there is a call on hold for more than three minutes, the console beeps once every Phone Settings 30 seconds. Area Codes Key Tone To turn this feature on or off: LCD Contrast Tone/Pulse When the console is idle, press MENU...
Telephone settings Telephone setup Phone rename Use this feature to rename the console (up to 12 characters). Phone Settings LCD Contrast To change the setting: Tone/Pulse When the console is idle, press MENU /SELECT AUTO-MUTE Hold Reminder Press to scroll to Phone Settings then press Voice Announce SELECT.
Telephone operation Telephone basic operation The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line.
Telephone operation Telephone basic operation To make a call with a corded headset: Make sure a corded headset is connected to the console (page 16). Press HEADSET on the console. Wait for a dial tone, then dial the number. To hang up, press HEADSET. To make a call with a cordless headset: You can make a call using a registered cordless headset and the dial pad on the console.
Telephone operation Telephone basic operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory. To view and dial the 10 most recently dialed numbers: Press AUTO REDIAL to enter the redial list and display the most recently called number.
Telephone operation Telephone basic operation Auto-redial Use this feature to automatically redial a number up to ten times. The telephone uses the prime line to redial numbers if you have set the prime line (page 20). Press the desired line when necessary. Press AUTO REDIAL to enter the redial list and display the most recently called number.
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. • Press FLASH to put your current call on hold and take the new call. •...
Telephone operation Options while on calls Mute Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE. When mute is on, the MUTE light flashes; the screen also displays MUTE.
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly.
Telephone operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 49 for instructions for joining calls). To enable call privacy: •...
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.
Telephone operation Options while on calls Join a call in progress Use this feature to join in an ongoing call on any line that does not have call privacy set (see Call privacy on page 47 for more information). The screen displays Conf.
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Telephone operation Options while on calls To drop an intercom: • Press LINE 1-LINE 4 to activate the external call. The intercom call drops automatically. To end a conference call: • Place the handset on the console to hang up or press SPEAKER.
Telephone operation Telephone operation Intercom Intercom You can use the intercom feature for conversations between the system and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other.
Telephone operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press TRANSFER on the console...
Telephone operation Telephone operation Call transfer using intercom Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: Press INTERCOM on the console while on a call:...
Telephone operation Telephone operation Voice page Voice page You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INTERCOM to begin a two-way communication. Any registered cordless handset/deskset can make PTT calls with each other or with the console.
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. Each extension has its own directory. Capacity The directory of this console can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.
Create a new directory entry Use the following steps to store a name and number in the directory. When the console is idle, press DIRECTORY. Press MENU to add an entry. /SELECT Use the dialing keys to enter the name. •...
Directory Directory Search directory Search directory Search by name Follow the steps below to search for directory entries on the console. When the console is idle, press press MENU twice to select Directory. /SELECT -OR- Press Press DIRECTORY on the console. 2.
Directory Directory Dial, delete or edit entries Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review (page 56) or search (page 58) to show an entry.
Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring.
Caller ID Caller ID Caller ID information Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 200 incoming calls in the console. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
Caller ID Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you LINE 1 CHRISTINE SMITH may need to dial the seven digits only, 888 722 7702 Press # 1 plus the seven digits, or 1 plus the area...
Caller ID Caller ID operation Save a call history entry to the directory When in the call history, press to browse the desired number to save. Press MENU , then press to choose Copy to DIR. /SELECT Press SELECT. Use the dialing keys to edit the name. MENU/ •...
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number.
Answering system Answering system Auto attendant setup (for answering system) Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer.
Answering system Answering system Auto attendant setup (for answering system) Auto attendant setup (for answering system) Auto attendant delay Use this feature to choose how long this phone rings before the auto attendant picks up a call. One cycle lasts about six seconds. When the console is idle, press ANS SYS.
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Answering system Auto attendant setup (for answering system) To set the start and end time of announcement: When the console is idle, press ANS SYS. Press to scroll to Auto Attendant then press SELECT. MENU/ Press to scroll to Announcement then press SELECT.
Answering system Auto attendant setup (for answering system) Delete all central mailbox messages Use this feature to delete all messages stored in the central mailbox. When the console is idle, press ANS SYS. Press to scroll to Auto Attendant then press SELECT.
Answering system Private mailbox setup You can set your main console as a private mailbox in the telephone system. The private mailbox can answer a call when you turn off the auto attendant feature, the auto attendant is busy or run out of recording memory, or you set a shorter private mailbox delay than the auto attendant delay.
Answering system Private mailbox setup To play the announcement: When the console is idle, press ANS SYS. Press to scroll to Private Mailbox then press SELECT. MENU/ Press to scroll to Announcement then press SELECT. MENU/ Press to scroll to Play then press SELECT.
Answering system Private mailbox setup Call intercept Choose whether private incoming messages can be intercepted by other extension phones. If call intercept is on when a caller leaves a message, someone on another extension phone sharing the same line can answer the call by pressing the corresponding line key.
Answering system Answering system Answering system setup Answering system setup Remote access code Use this code to select a three-digit number to allow remote access of private mailbox from another telephone. You can change the code to any number from 000-999. This code is 111 by default. When the console is idle, press ANS SYS.
Answering system Answering system setup Message Length Use this feature to set the maximum length of recorded messages. You can select the maximum length for the messages callers can record. If you choose Greeting only, the caller hears the selected announcement but is not able to record a message.
The auto attendant feature only works with a multi-phone system. Make sure you have purchased MS2015 extension to expand your system before using this feature. Only this MS2085 Console can serve as an auto attendant in the telephone system and it redirects an incoming call from a shared outside line to another phone in the same system.
Answering system Answering system Auto attendant operation Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up a ringing line after the pickup delay time you programmed (see Auto attendant delay on page 66), and plays the appropriate auto attendant announcement.
Answering system Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller enters No caller extension remote access input number code Answering Call ends AA calls records system extension central remote message access...
Answering system Answering system operation New message indication displays on the console when there are new messages in the central mailbox. displays on the console when there are new messages and memos in the private mailbox. The MESSAGE WAITING indictor on the Condole flashes when there are messages in either the central or private mailbox.
Answering system Remote access Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the three-digit remote access code (111 is the default code;...
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Answering system Remote access Press to play current auto attendant directory announcement • Press 9 and wait for the beep before speaking. • Press 8 to stop recording and listen to the playback of the new announcement. Press to play current answering system announcement. •...
Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.
Appendix FCC part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call .
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Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
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