When An Error Occurs Using Internet Fax; Error Mail Notification; Error Report (E-Mail); Server-Generated Error E-Mail - Ricoh C23535 Operating Instructions Manual

Troubleshooting When Using the Facsimile Function

When an Error Occurs Using Internet Fax

This section explains reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A "cc" of this notification is also
sent to the administrator's e-mail address when one is specified.
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Note
❒ You can select to send Error Mail Notification with User Parameters. See "Pa-
rameter Settings", General Settings Guide.
❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed
by the machine.
❒ If an error occurs when an e-mail is received via SMTP, the SMTP server
sends an error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an
Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that
cannot be transmitted successfully (due to reasons such as specifying an incor-
rect e-mail address).
Note
❒ After a server-generated error e-mail is printed, the first page of the sent doc-
ument is printed.
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