Technical Service - Custom Audio Electronics VKP80II User Manual

11 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.2)
2
VKP80II
PRINTER SETUP
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
HEAD VOLTAGE [V]
HEAD TEMPERATURE [°C]
PAPER PRINTED [cm]
CUT COUNTER
RETRAC COUNTER
POWER ON COUNTER
RS232 Baud Rate .....................:
RS232 Data Length ...................:
RS232 Parity .............................:
RS232 Handshaking .................:
Busy Condition ..........................:
USB Address Number ...............:
USB Status Monitor ..................:
Autofeed ....................................:
Print Mode .................................:
Chars / inch ...............................:
Speed / Quality..........................:
Paper Retracting .......................:
Notch Alignment ........................:
Notch Threshold ........................:
Notch Distance [mm] .................:
Current ......................................:
Print Density..............................:
Print a Setup report
(see paragraph 5.2)
Rx
- rel 1.00
= 23,37
= 25
= 40
= 1
= 0
= 4
19200 bps
8 bits/chr
None
Xon/Xoff
RcFull
0
Disabled
CR Disabled
Normal
A=15 B=20 cpi
Normal
Disabled
Disabled
2.0V
00
Normal
0%
11. TECHINCAL SERVICE
3
revisione
firmware
VKP80II
PRINTER SETUP
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
The Setup report shows
the firmware release
4
support@custom.it support@custom.it
Customer Service Department Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
User Manual
- - rel 1.00 rel 1.00
VKP80II 73