Custom Audio Electronics VKP80II-SX User Manual
  1. Manuals
  2. Brands
  3. Custom Audio Electronics Manuals
  4. Printer
  5. VKP80II-SX
  6. User manual

Custom Audio Electronics VKP80II-SX User Manual

Kiosk printers
Hide thumbs Also See for VKP80II-SX:
Table of Contents

Advertisement

Quick Links

USER MANUAL
VKP80II-SX

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the VKP80II-SX and is the answer not in the manual?

Questions and answers

Related Manuals for Custom Audio Electronics VKP80II-SX

Summary of Contents for Custom Audio Electronics VKP80II-SX

  • Page 1 USER MANUAL VKP80II-SX...
  • Page 3 CUSTOM S.p.A. THE CE MARK AFFIXED TO GENERAL SAFETY INFORMATION Your attention is drawn to the following THE PRODUCT CERTIFY Via Berettine 2/B actions that could compromise the char- THAT THE PRODUCT SAT- 43010 Fontevivo (PARMA) - Italy acteristics of the product: ISFIES THE BASIC SAFETY Tel.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000001600...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION 1.1 Document structure ..............9 1.2 Explanatory notes used in this manual .
  • Page 8 7 SPECIFICATION 7.1  Hardware speciications ............. 57 7.2 ...

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure his document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Opening lever 7. Right cursor for paper input 2. Cutter 8. Paper input 3. Paper output 9. Left cursor for paper input 4. Status LED 10. Power supply port 5. LF LINE FEED key 11.

  • Page 13: Device Components: Internal Views

    2.3 Device components: internal views 1. Printing head 2. Paper out presence sensor 3. Roller ejector 4. Sensor for paper in presence 5. Sensor for black mark 6. Cutter...

  • Page 14: Product Label

    2.4 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up POWER UP Hold down Hold down print the print the SETUP report FONT TEST Fast push Fast push skip the enter the SETUP MODE SETUP MODE Fast push Fast push next modify parameter selected parameter...

  • Page 16: Key Functions: Standby

    2.6 Key functions: standby STANDBY Fast push Fast push Advance the paper Advance the paper (manual insertion) (preset length)

  • Page 17: Status Messages

    2.7 Status messages The Status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA RECEPTION ERROR GREEN (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION...

  • Page 19: Installation

    3 INSTALLATION 3.1 Fastening The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a  panel, use three M4 screws. 3 FIXING POINT (BOTTOM) +0.5 +0.5 85.5 -0.5 -0.5 It’s very important to consider the screws length not to damage the internal components placed near the ixing holes (see  following igure). Section E-E Decive chassis Fixing panel Fixing screw The screw length (L) will be calculated according to the thickness of the panel (Sp) on which the device is ixed, as follows: L ≤ 8mm + Sp For example, if panel thickness is 10mm (Sp = 10mm), the maximum length for screws will be 18mm.
  • Page 20 Additionally, the panel must provide an opening for loop of paper that meets the following measures (in millimetres): 85.5 19.5 min. 36...

  • Page 21: Collections

    3.2 Collections The following igures show the possible connections for the device. Power supply Power supply cable (supplied) USB device Standard USB cable serial device Standard serial cable ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB.

  • Page 22: Pinout

    3.3 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE Power supply cable The following igure shows the connector pinout of the power supply cable for device: Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +24V Black USB INTERFACE Female USB type B connector...

  • Page 23: Serial Interface

    SERIAL INTERFACE Female DB9 connector 1 DTR (out) When “1”, printer is fed 2 TX (out) During transmission, oscillates between “0” and “1” depending on data 3 RX (in) During reception, oscillates between “0” and “1” depending on data 4 n.c. 5 GND 6 DTR (out)

  • Page 24: Driver And Sdk

    3.4 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run Driver for Windows 7 (32/64bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 25: Paper Reduction Guides Kit (Optional)

    3.5 Paper reduction guides kit (optional) The printer includes a kit for the reduction of paper width up to 45mm. The kit includes the reductions for both the left paper guide and the right paper guide. With both the guides assembled, do not go below 45mm wide paper: below this value, the sensor the sensor can not detect the paper presence.

  • Page 27: Operation

    4 OPERATION 4.1 Adjusting paper width Paper width may be adjusted from 60mm to 82.5mm using the right (Dx) and Left (Sx) slides located at the paper infeed opening. Move the right and left slides to adjust the paper width (see following igure). Below the right slide there are four point of  reference for paper width (60, 70, 80 and 82.5mm). NOTE: To use the paper reduction kit (optional) see previous paragraph.

  • Page 28: Switch The Device On

    4.2 Switch the device ON Power supply cable EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to an external power supply unit. IN DC 24V Connect the power Connect the power supply cable to the device. Use the type of electrical power supplyindicated on the label.The green status LED turn on and the devicev is ready.

  • Page 29: Opening Cover

    4.3 Opening cover Push the release lever in the direction shown in the figure. Open the device cover.

  • Page 30: Loading The Paper Roll

    4.4 Loading the paper roll At every change of paper, check inside the device. To change the paper proceed as follows. ROOM Adjust the paper width Wait until the paper is (see previous paragraphs). automatically loaded. Insert the paper into the input mouth so that it unrolls correctly.
  • Page 31 The following igure gives the limit positions of the paper roll related to the printer for a correct paper loading without a  paper roll holder support. The direction of the paper will always form a maximum angle of 90 ° or -90 ° with the insertion plane of paper inside the printer. 90° 90° -90° -90°...

  • Page 32: Issuing Ticket

    4.5 Issuing ticket The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the settings of the coniguration parameters and com- mands sent to the device. NOTE: To enable this issuing mode, you need to correctly set the operation mode of the ejector with the command 0x1D 0x65 (see Commands Manual) and the setup parameter “Automatic Ejecting”...
  • Page 33 Ejector rollers Cutter Ejector duct The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected into the ejection canal while the device continues printing. Ejector rollers Cutter Ejection duct When printing ends, the device cuts the ticket printed.
  • Page 34 Paper output Ejector rollers Ticket presented The device presents a portion of the ticket printed on the paper mouth. The ticket is waiting on the paper mouth for a preset period of time.
  • Page 35 Paper output Ejector rollers Ticket ejector The device directly ejects the ticket.
  • Page 36 “PRESENT/RETRACT” model NOTE: To enable this issuing mode, you need to correctly set the operation mode of the ejector with the command 0x1D 0x65 (see Commands Manual) and the setup parameter "Paper Retracting" (see chapter 5 of this manual). For the minimum and maximum length of the ticket refer to"Paper specifications". The ticket presentation will be performed in this way: TICKET LENGTH PRESENTATION...
  • Page 37 Ejector rollers Cutter Ejector duct The ticket advances ahead to the ejector and is caught between the ejector rollers. The printed part of ticket is collected into the ejection canal while the device continues printing. Ejector rollers Cutter Ejection duct When printing ends, the device cuts the ticket printed.
  • Page 38 Paper output Ejector rollers Ticket presented The device presents a portion of the ticket printed on the paper mouth. The ticket is waiting on the paper mouth for a preset period of time.
  • Page 39 Ejector rollers Ticket Ejector withdrew duct The device retracts and collects the ticket from the mouth paper...

  • Page 41: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows. LINE FEED STATUS (hold down) LINE FEED FORM FEED RS232 POWER SUPPLY During power-up, hold down the LINE FEED key while the wiring is plugged into the power supply connector of the printer. The device prints a SETUP report.

  • Page 42: Form Feed

    STATUS FORM FEED LINE FEED FORM FEED (fast push) RS232 Press the FORM FEED key to enter the configuration mode. Proceed with the configuration by using the keys according the functions printed on paper.

  • Page 43: Setup Report

    5.2 Setup report The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. <device name> PRINTER NAME and SCODE. <code> rel 1.00 FIRMWARE RELEASE FCODE. <code> rel 1.00 PRINTER SETUP INTERFACE ........RS232 PROGRAM MEMORY TEST..OK DYNAMIC RAM TEST....OK EEPROM TEST......OK CUTTER TEST.......OK HEAD VOLTAGE [V] = 24.01...

  • Page 44: Printer Status

    5.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE...

  • Page 45: Printer Parameters

    5.4 Printer parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 1200 9600 57600...
  • Page 46 PRINT MODE Printing mode: Normal = enables printing in normal writing way Reverse = enables printing rotated 180 degrees CHARS / INCH Font selection: A = 11 cpi, B = 15 cpi A = 15 cpi, B = 20 cpi A = 20 cpi, B = 15 cpi NOTE: CPI = Characters Per Inch) SPEED / QUALITY...
  • Page 47 NOTCH DISTANCE “Notch Distance” is the minimum distance (in mm) between the upper edge of ticket and the black mark. The numeric value of the distance is made up with the following four parameters for the setting of three digits (two for the integer part of the number and one for the decimal part) and of the sign: Setting the digit for tens: NOTCH DISTANCE [mm x 10]...
  • Page 48 Identiier number of the character code table to use. CODE TABLE [num] The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the tens and the units: Setting the digit for tens: CODE TABLE [num x 10] Setting the digit for units:: CODE TABLE [num x 1]...

  • Page 49: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 51: Maintenance

    6 MAINTENANCE 6.1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter...

  • Page 52: Cleaning

    6.2 Cleaning For periodic cleaning of the device, see the instructions below Sensors Paper path Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.3) open the device cover (see par. 4.3) ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 53 Printhead Rollers Disconnect the power supply cable and Disconnect the power supply cable and open open the device cover (see par. 4.3) the frontal cover of the device (see par. 4.3) ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 54 Case Cutter Disconnect the Disconnect the power supply cable and power supply cable open the device cover (see par. 4.3) ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Do not let water or other liquids get inside the device.

  • Page 55: Upgrade Irmware

    6.3 Upgrade irmware 9. Select the serial communication port (ex. COM1): Select the system communication port WARNING: During communication between PC and device for the irmware update it is strictly forbidden to  Available port COM1 disconnect the communication cable or to remove the COM2 Firmware rel.: None Printer type: None Cancel power supply of the devices not to endanger the proper...
  • Page 56 9. Select item USB and then select the USB device among Update via USB interface those proposed (e.g. device1): ATTENTION: Only during the irmware update, the connection between  Select Printer PC and device must be direct, without the use of HUB <device1> device. <device2> <device3> Only during the irmware update, do not connect or dis- <device4> <device5>...

  • Page 57: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERAL Printing head temperature, black mark presence, paper presence, Sensor paper presence on output, printing unit open, (near paper end on external paper roll holder optional) Emulations CUSTOM/POS Windows XP VISTA (32/64bit) Windows 7 (32/64bit) Windows 8 (32/64bit) Windows 8.1 (32/64bit) Printing driver...
  • Page 58 UPCA, UPCE, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, Printable barcode formats CODE128, CODE32, PDF417, QRCODE High quality = 80mm/sec Printing speed Normal = 180mm/sec High speed = 220mm/sec PAPER Type of paper Thermal rolls, thermal side on outside of roll Paper width from 60mm to 82.5mm Paper weight...
  • Page 59 ENVIRONMENTAL CONDITIONS Operating temperature from -20°C to +70°C ±10% Relative humidity from 10% to 80% Rh Storage temperature from -20 °C to 70 °C Storage relative humidity from 10% to 90% Rh NOTES: : For ticket width = 60mm do not exceed a max length of 250mm. : For paper from 90g/m to 110g/m enable the dispenser continuous mode with command (0x1D 0x65, see Command...

  • Page 60: Character Speciications

    7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec 2251 2895 4053 Lines / sec Characters (L x H mm)-Normal 2.25 x 3 1.75 x 3 1.25 x 3 NOTE: Theoretical values. 7.3 Ejector speciications Ticket length Ticket presentation...

  • Page 61: Device Dimensions

    7.4 Device dimensions Standard model Length 149.5mm Height 121.2mm Width 123.5mm Weight 1600 g NOTE: Dimensions refers to the device without paper roll. All the dimensions shown in following igures are in millimetres. 123.5 125.5 149.5...
  • Page 62 Standard model with roll holder bracket Upper positions: 160.7mm Length Rear positions: 306.2mm Lower positions: 160.7mm Upper positions: 292.1mm Height Rear positions: 189.4mm Lower positions: 313.2mm Width 123.5mm Weight 1874g NOTES: Above dimensions refer to devices without paper roll. All the dimensions shown in following igures are in millimetres. 160.7 61.8 160.7...
  • Page 63 Model with “Shutter” Length 163.5mm Height 121.2mm Width 123.5mm Weight 1600 g NOTES: Dimensions refer to devices without paper roll. All the dimensions shown in following igures are in millimetres. 123.5 114.5 19.5 125.5...

  • Page 64: Power Supply Dimensions Cod.963Ge020000003 (Optional)

    7.5 Power supply dimensions cod.963GE020000003 (optional) Length 127mm Height 35.5mm Width 56mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET +24V DC OUTPUT WIRE...

  • Page 65: Paper Speciication

    7.6 Paper speciication The following image shows the placement of the black mark on the non-thermal side of paper. For more information about the use of paper with black mark see chapter 10. +0.5 -0.5 *For lengths over 220mm, be sure to leave adequate space for the paper loop below min 9 PAPER WIDTH from 60 to 82.5...

  • Page 66: Character Sets

    7.7 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see par.2.5). You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code Table”...
  • Page 67 <CodeTable> Coding table PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian on request PC1125 - Ukranian...

  • Page 69: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000395 THERMAL PAPER ROLL WITH BACK SIDE PRE-PRINTED weight = 58g/m width = 80mm Ø external = 48mm Ø core = 25mm 67300000000380 THERMAL PAPER ROLL weight = 58g/m width = 80mm Ø...

  • Page 71: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY (see the paragraph 9.1) 974DW010000318 PAPER ROLL HOLDER WITH NEAR PAPER END SENSOR to assemble on the right side of the device (see the paragraph 9.2) 976DX010000001 “SHUTTER”...

  • Page 72: Adapter Cable For Power Supply

    9.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows:...

  • Page 73: Paper Roll Holder

    9.2 Paper roll holder A paper roll holder kit (cod.974DW010000318) is available for the device to make it possible to use larger-width rolls of paper (max. Ø150 mm). The paper roll holder can be only assembled on the right side of the device as shown in the following igures. The kit includes (see igure): 1. Instruction sheet 2. Tie for roll blocking 3. No. 4 fastening screws 4.

  • Page 74: Shutter" Device

    9.3 “Shutter” device A “shutter” device (cod.976DX010000001) is available for the machine. This device prevents the insertion of paper or foreign objects into the outlet of the paper. The kit includes (see igure): 1. Instruction sheet 2. “Shutter” group...

  • Page 75: Alignment

    10 ALIGNMENT The device is provided with sensors for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields and a ixed length. All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 76: Enable Alignment

    10.1 Enable alignment Device is provided with one mobile sensor facing the non-thermal side of paper. To guarantee the alignment, you must enable the parameter “Notch Alignment” during the Setup procedure (see chapter 5) SENSOR VALUE OF THE USED USING MODE “NOTCH ALIGNAMENT”...
  • Page 77 Paper with black mark In standard model, the detection of black mark is performed on the non-thermal side of paper by the ixed sensor. direction of paper feed BACK MARK NON THERMAL SIDE...

  • Page 78: Calibration

    10.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter is set to “Enabled”...
  • Page 79 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.

  • Page 80: Alignment Parameters

    10.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Notch Distance”. “Notch/Distance” value varies from 0mm minimum and 32mm maximum. If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point: point notch front PRINTING DIRECTION “Notch Distance”...
  • Page 81 The following igure shows a section of the device with the paper path and the distances between the alignment sensors,  the printing head and the cutter (cutting line), where: A = 11.9mm = distance between the cutting line and the printing line on paper B = 28.5mm = distance between the the printing line and the mobile alignment sensors. To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance”...

  • Page 82: Printing Area

    10.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate: •  the length of the printing area of ticket according to the inter-black mark distance; •  the value for the paper recovery after a cut (if present).

  • Page 83: Technical Service

    11 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it...
  • Page 84 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

This manual is also suitable for:

Vkp80ii sx915dw011000300

Table of Contents