Troubleshooting - Digimerge DHU600 Series Instruction Manual

TROUBLESHOOTING

When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:
Error Possible Causes
• DVR is not receiving • Power cable is loose or is
power, or is not unplugged
powering up
• Cables are connected, but DVR
unit is not receiving sufficient
power
• Remote control is • Batteries in the remote control
not detected by the are drained
system
• There are no batteries in the
remote control
• Hard drive is not • Hard drive cables are loose or
detected by the not properly connected
system
• Hard drive has not been
initialized (formatted) by the
system
• There is no hard drive in the
system
Hard drive is full (0%) • Overwrite is not enabled
and the unit is no
longer recording
Solutions
• Confirm that all cables are connected correctly
• Confirm that the power cable is securely
connected to the back of the unit
• Confirm that the unit is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connecting the power cable to another outlet
• Test the outlet with another plugged device
(such as an electric calculator or phone
charger)
• Install two fresh "AAA" batteries in the remote
control
• Remove the housing and check that hard drive
cables are firmly connected
• From the Main Menu, select System Setup
>
Manage Format and then click Start.
ATTENTION
: Formatting erases all video data on
the hard drive
• Open the housing and install a 3.5" SATA hard
drive
• From the Main Menu, select System Setup
>
Manage Overwrite and select ON. This enables the
system to continuously record by overwriting data
once the hard drive is full
Troubleshooting
>
Disk
>
Disk
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