Multiple Incoming Calls; Transfer Two Calls On Same Line - Cisco 6921 User Manual

Transfer Two Calls on Same Line

When the maximum calls are reached on the line, pressing Conference allows you to select the calls from a
list of calls on the line. You can select one of the calls, or press another line button to select a call from the
call list to create the conference.
Step 4
Wait for the call to connect.
After calling a new conference participant, but before adding the participant to the conference, you can press
Swap to toggle between the two calls. This allows you to consult privately with the participant on each call
before you complete the conference.
Step 5 Press Conference to add the participant to your call.
The conference begins.
Step 6
(Optional) Repeat to add additional participants.
Transfer Two Calls on Same Line
Procedure
Step 1 Verify that you are on an active call (not on hold).
Step 2
Press Transfer
Step 3 Enter the transfer recipient's phone number or press a speed-dial button.
When maximum calls are reached on the line, pressing Transfer allows you to select the calls from a list of
calls on the line. You can select one of the calls, or press another line button to select a call from the call list
to transfer the calls.
Step 4 Wait for the recipient to answer. Or, skip to Step 5 while the call is ringing.
Step 5 Press Transfer again.
The transfer is complete.
You can press Swap to toggle between the two calls. This allows you to consult privately with the participant
on each call before you complete the transfer.

Multiple Incoming Calls

You can handle multiple incoming calls in various ways:
• If there is a second incoming call on the line, while the first call is ringing, the phone screen text changes
• If there are more incoming calls, pressing Answer shows all calls on all lines.
• If there is any incoming call on the same line, the call adds to the call list. If you press the line button,
• If there are two simultaneous incoming calls on the phone:
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
72
.
according to the total number of incoming calls.
you can view the list of calls on the line.
◦ Press Answer or line button to answer the call.
◦ Press the line button of another line to view the list of incoming calls on that line.
Calling Features