Shared Lines; No Caller Id On Remote Hold; Cannot Access User Options Web Pages; Cleaning Cisco Unified Ip Phone - Cisco 6921 User Manual

FAQs and Troubleshooting
• Your PIN needs to be reset.
Solution
• Use your PIN, not your password.
• Contact your system administrator.

Shared lines

No Caller ID on Remote Hold

You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote
line is on hold.
Possible Cause
This works as designed.
Solution
None.
User options

Cannot Access User Options Web Pages

You are unable to access your User Options web pages.
Possible Cause
Your password needs to be reset.
Solution
Contact your system administrator.

Cleaning Cisco Unified IP Phone

To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen.
Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and
powders can damage the components and cause failures.
When the phone is in sleep mode, the touchscreen is blank and the Select button is not lit. When the phone
is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after
you finish cleaning. If the phone is likely to wake up during cleaning, wake it up or wait until it is awake
before following the preceding cleaning instructions.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
Shared lines
and SIP)
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