Hold Call; Swap Between Holding And Active Calls; Answer New Call; Remote Hold On Shared Line - Cisco 6921 User Manual

Calling Features

Hold Call

Procedure
Step 1
To put a call on hold, press Hold
The Hold icon
Step 2 To resume the call, press Resume or the flashing green line button.

Swap Between Holding and Active Calls

Procedure
If your phone supports multiple lines, use line buttons to swap between holding and active calls.
Example:
If you have a held call on Line 1 and an active call on Line 2, press the Line 1 button to make the Line 1 call
active (resume it from hold) and to automatically put the Line 2 call on hold.

Answer New Call

If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new
call puts the first call on hold automatically.
Procedure
To answer the new call, perform one of the following actions:
• Press Answer.
• Press the flashing amber line button.

Remote Hold on Shared Line

Look for a flashing red line button and the hold icon
line has been put on hold remotely by the other user.
If more than one call is held locally on the phone, you cannot resume calls held remotely.
Note
displays and the line button flashes green.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
.
. When these indicators display, a call on the shared
Hold Call
and SIP)
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