Agent Greeting; Answer; Call Back - Cisco 6921 User Manual

Agent Greeting

Feature
Privacy

Call Back

When your phone loses connectivity, your phone may display a message like this: Service
interruption. Some features unavailable.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.

Answer

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority
over Held or Park Reversion calls. Your system administrator sets up the Answer button depending on your
call-handling needs and work environment. This feature is typically set up for users who have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Your system administrator controls the amount of additional information
displayed. Additional information can identify the person who forwarded the call to you and the caller
information.
When you receive a call, the phone number that displays on the screen contains the string of digits that you
can dial to contact the caller. The digit string can contain the following digits, if required:
• Code to obtain an outside line (for example, if you have to dial 9)
• Long distance code
• Area code
• City code
• Telephone number
The phone saves the complete digit string in the call history, and you can save the number in your Personal
Address Book.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
50
Supported
No
No
Calling Features
Notes
The softkey causes no action.
The Call Back softkey does not
display.