Webdialer; Transfer Call To Another Number; Transfer Call To Another Line; Swap Between Calls Before Completing Transfer - Cisco 6921 User Manual

Transfer Call to Another Number

Transfer Call to Another Number
Procedure
Step 1
Verify that you are on an active call (not on hold).
Step 2
Press Transfer
Step 3
Enter the transfer recipient's phone number or press a speed-dial button.
Step 4 Wait for the recipient to answer. Or, skip to Step 5 while the call is ringing.
Step 5 Press Transfer again.
The transfer completes.

Transfer Call to Another Line

This task requires multiple phone lines.
Procedure
Step 1 Verify that you have two connected calls and that one of the calls is active (not on hold).
Step 2
Press the Transfer button
Step 3
Press the line button for the other (held) call.
The transfer completes (the two calls are connected to each other).

Swap Between Calls Before Completing Transfer

After you connect to the transfer recipient—but before you transfer a call to this party—you can press Swap
to toggle between the two calls. This allows you to consult privately with the party on each call before you
complete the transfer.

WebDialer

WebDialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator
sets up this feature for you.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
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Calling Features