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Cisco 6921 Administration Manual

Administration guide for cisco unified communications manager 8.6 (sccp and sip)
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See also: Reference Manual , User Manual
Cisco Unified IP Phone 6921, 6941, 6945,
and 6961 Administration Guide for Cisco

Unified Communications Manager 8.6

(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-24567-01

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Summary of Contents for Cisco 6921

  • Page 1: Unified Communications Manager

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 United States and certain other countries. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

  • Page 3: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM Understanding How the Cisco Unified IP Phone Interacts with the VLAN Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 4 Verifying the Phone Startup Process 3-14 Configuring Startup Network Settings 3-15 Configuring Security on the Cisco Unified IP Phone 3-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 5 Customizing and Modifying Configuration Files Creating Custom Phone Rings DistinctiveRingList File Format Requirements PCM File Requirements for Custom Ring Types Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 6 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 7 Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 A P P E N D I X Before You Begin Installing the Bracket Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 8 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 A P P E N D I X N D E X Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) viii OL-24567-01...
  • Page 9 Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to install and configure the Cisco Unified IP Phone on your network properly and safely. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 10: Related Documentation

    These publications are available at the following URL: http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 11: Cisco Product Security Overview

    Terminal sessions and information the system displays are in font. screen screen font Information you must enter is in font. boldface screen boldface screen Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 12 Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 13: An Overview Of The Cisco Unified Ip Phone

    Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution may cause interference. For more information, refer to the manufacturer’s documentation of the interfering device. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 14: Understanding The Cisco Unified Ip Phone 6921, 6941, 6945, And 6961

    Softkey buttons Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 15 Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 16 Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 17 12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 18 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 19 Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 20 Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 21: What Networking Protocols Are Used?

    Using CDP, a device can advertise its Cisco Catalyst switch. existence to other devices and receive information about other devices in the network. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 22 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-10 OL-24567-01...
  • Page 23 Cisco Unified IP Phones use TCP to connect to Protocol (TCP) protocol. Cisco Unified CM and to access XML services. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-11 OL-24567-01...

  • Page 24: What Features Are Supported On The Cisco Unified Ip Phone 6921, 6941, 6945, And 6961?

    Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-14 • Providing Users with Feature Information, page 1-14 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-12 OL-24567-01...

  • Page 25: Feature Overview

    You can access Cisco Unified Communications Manager Business Edition documentation at this location: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-13 OL-24567-01...

  • Page 26: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Files” chapter in Cisco Unified Communications Manager Security Guide. Table 1-5 shows where you can find additional information about security in this and other documents. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-14 OL-24567-01...
  • Page 27 Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-15 OL-24567-01...

  • Page 28: Overview Of Supported Security Features

    Security Configuration menu on the phone. See the “Configuring Security on the Cisco Unified IP Phone” section on page 3-15 for more information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-16 OL-24567-01...
  • Page 29 See the “Disabling and Enabling Web Page Access” section on page 8-3. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-17 OL-24567-01...

  • Page 30: Understanding Security Profiles

    If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-18...
  • Page 31 If the call is connected to a non-protected phone, then the secure tone is not played. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-19...
  • Page 32 Secure MeetMe Minimum security level is Only secure conference bridge nonsecure available and used Conference accepts all calls Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-20 OL-24567-01...

  • Page 33: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the “802.1X Authentication and Status” section on page 4-10 for more information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-21 OL-24567-01...

  • Page 34: Security Restrictions

    (power down) and wake (power up) on a schedule to further reduce your power consumption. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-22 OL-24567-01...

  • Page 35: Overview Of Configuring And Installing Cisco Unified Ip Phones

    Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide • Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-23 OL-24567-01...
  • Page 36 Service URL buttons or adds a Privacy button to meet user needs. See the “Modifying Phone Button Templates” section on page 5-19. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-24 OL-24567-01...
  • Page 37 Communications Manager Administration Guide, Cisco Provides access to an IP phone service or URL. Unified IP Phone Configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-25 OL-24567-01...
  • Page 38 Some phones, such as those in conference Note rooms, do not have an associated user. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-26 OL-24567-01...

  • Page 39: Installing Cisco Unified Ip Phones

    Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-27 OL-24567-01...
  • Page 40 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-28 OL-24567-01...

  • Page 41: Terminology Differences

    Message Waiting Lamp Programmable Feature Button Programmable Line Button or Programmable Line Key (PLK) Voicemail System Voice Messaging System Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-29 OL-24567-01...
  • Page 42 Chapter Terminology Differences Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-30 OL-24567-01...

  • Page 43: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM, page 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 44: Manager Express

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 45 The phone firmware disables the Swap softkey. Prevents the user from creating the Conference and Transfer calls across different lines. • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 46: Providing Power To The Cisco Unified Ip Phone

    The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified through inline power patch IP Phone 6921, 6941, 6945, and 6961. panel WS-PWR-PANEL Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 47: Power Outage

    Cisco Unified CM, the phone establishes a TLS connection to Cisco Unified CM. Otherwise, the phone establishes a TCP connection. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 48 Cisco Communications Manager Administration Guide. For more information also refer to the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 49: Understanding The Phone Startup Process

    The CTL file contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified CM. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 50: Adding Phones To The Cisco Unified Cm Database

    Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified CM Administration, page 2-10 • Adding Phones with BAT, page 2-11 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 51: Adding Phones With Auto-Registration

    For information about enabling auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 52: Adding Phones With Auto-Registration And Taps

    You can add phones individually to the Cisco Unified CM database by using Cisco Unified CM Administration. To do so, you first need to obtain the MAC address for each phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-10...

  • Page 53: Adding Phones With Bat

    A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-11...

  • Page 54: Converting An In-Use Phone From One Protocol To The Other Protocol

    Step 2 Change the Auto Registration Protocol enterprise parameter to SIP. Step 3 Auto-register the SIP phones. Step 4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-12 OL-24567-01...

  • Page 55: Determining The Mac Address For A Cisco Unified Ip Phone

    For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-13 OL-24567-01...
  • Page 56 Chapter Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-14 OL-24567-01...

  • Page 57: Before You Begin

    Cisco UnifiedCM installed in your network and configured to handle call processing – IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 58: Cisco Unified Communications Manager Configuration

    The back of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 includes these ports: • Network port—Labeled network • Access port—Labeled computer Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 59: Handset

    The Cisco Unified IP Phone 6945 supports wideband headsets. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 60 Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 61: Installing The Cisco Unified Ip Phone

    You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 62 Chapter Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 63 Handset connection AC power wall plus (optional) Analog headset connection (optional) Network port (10/100 SW) connection. IEEE 802.3af power enabled Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 64 Footstand, page 3-9 • Verifying the Phone Startup Process, page 3-14 • Configuring Startup Network Settings, page 3-15 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 65: Reducing Power Consumption On The Phone

    Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 66 Cisco Unified IP Phone 6921 and 6941 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-10 OL-24567-01...
  • Page 67 Cisco Unified IP Phone 6945 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-11 OL-24567-01...
  • Page 68 Cisco Unified IP Phone 6961 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-12 OL-24567-01...

  • Page 69: Higher Viewing Angle

    Chapter Footstand Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-13 OL-24567-01...

  • Page 70: Lower Viewing Angle

    The following LED buttons flash on and off during the various stages of boot up as the phone checks its hardware. See Table 3-2 for a list of the hardware test and the LED diagnostic status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-14 OL-24567-01...

  • Page 71: Configuring Startup Network Settings

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-14. Also, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-15 OL-24567-01...
  • Page 72 Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-16 OL-24567-01...

  • Page 73: Configuration Menus On The Cisco Unified Ip Phone

    • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 74: Displaying A Configuration Menu

    • To display a submenu repeat Step Step 5 To exit a menu, press the Exit softkey. Step 6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 75: Unlocking And Locking Options

    “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-12. Related Topics Displaying a Configuration Menu, page 4-2 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 76: Network Setup Menu

    Edit softkey, and then enter a new domain name. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 77 PC Port Configuration option to the same setting. Switch Port Remote Configuration in Unified CM, the data cannot be changed on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 78: Ipv4 Setup Menu Options

    The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 79 Server option, press the Edit softkey, and then enter a new DNS server IP address. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 80: Ipv6 Setup Menu Options

    The IPv6 Setup menu is a submenu of the Network Setup menu. To reach the IPv6 Setup menu, select the IPv6 option on the Network Setup menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 81 • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 Editing Values, page 4-3 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 82: Security Configuration Menu

    These options are described in Table 4-6. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-10 OL-24567-01...
  • Page 83 To view the transaction status of your 802.1X 802.1X Authentication. Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-11 OL-24567-01...
  • Page 84 Chapter Security Configuration Menu Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-12 OL-24567-01...

  • Page 85: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 86: Telephony Features For The Cisco Unified Ip Phone

    Communications Manager Features and routed to the phone. Services Guide, “Call Pickup Configuration.” Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 87 Cisco Unified CM, if the phone is powered by PoE. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 88 Cisco Unified IP Phone. “Specifying Options that Appear on the • User Options Web Pages” section on page 5-26 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 89 This alert notifies the users that a call is ringing in their pickup group. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 90 Cisco Unified Communications Manager • identification enabled. System Guide, Understanding Route Plans. • Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 91 Allows users to make calls from web and desktop For more information, see the Cisco Unified applications. Communications Manager Features and Services Guide, Cisco Web Dialer. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 92 Allows a user to answer a call that is ringing on a For more information, see the Cisco Unified particular directory number. Communications Manager Features and Services Guide, Call Pickup. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 93 For more information, see the Cisco Unified directory number in another group. Communications Manager Features and Services Guide, Call Pickup. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 94 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-10 OL-24567-01...
  • Page 95 Communications Manager Administration number at a scheduled time. Guide, Meet-Me Number/Pattern Configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-11 OL-24567-01...
  • Page 96 Plays music while callers are on hold. For more information, see the Cisco Unified Communications Manager Features and Services Guide, Music On Hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-12 OL-24567-01...
  • Page 97 Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button or the Redial softkey. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-13 OL-24567-01...
  • Page 98 Conference List. (Non-initiators can add or Security Guide. remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-14 OL-24567-01...
  • Page 99 Administration Guide, Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-15 OL-24567-01...
  • Page 100 For more information, see the Cisco Unified Communications Manager System Guide, Understanding Directory Numbers. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-16 OL-24567-01...

  • Page 101: Join And Direct Transfer Policy

    To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-17 OL-24567-01...

  • Page 102: Configuring Corporate And Personal Directories

    To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-18...

  • Page 103: Modifying Phone Button Templates

    Step 2 Click Add New. The IP Phone Services Configuration window displays. Enter the following settings: Step 3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-19 OL-24567-01...
  • Page 104 The phone user can now access the User Options pages and associate the service with a button on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-20...

  • Page 105: Configuring Softkey Templates

    Conference is a dedicated button. Conference List Conference List (ConfList) Phone displays Detail. Divert Immediate Divert (iDivert) Phone displays Divert. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-21 OL-24567-01...
  • Page 106 Product Specific Configuration Layout section in Phone Configuration. Video Mode Command Video Mode Command — (VidMode) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-22 OL-24567-01...

  • Page 107: Setting Up Services

    To add users in batches, use the Bulk Administration Tool. This method also enables you to set an • identical default password for all users. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-23 OL-24567-01...

  • Page 108: Managing The User Options Web Pages

    The list of search results does not display end users that already belong to the user group. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-24 OL-24567-01...

  • Page 109: Associating A Phone With A User

    Cisco Unified Communications Manager Administration Guide, User Group Configuration. • Cisco Unified Communications Manager Administration Guide, End User Configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-25 OL-24567-01...

  • Page 110: Specifying Options That Appear On The User Options Web Pages

    On an unassigned programmable button on the phone, configure an additional line by either assigning the same directory number on a different partition or by assigned a different directory number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-26 OL-24567-01...

  • Page 111: Setting Up Call Forward Notification

    D, then the notification box that D sees contains the phone information for caller B. By default, this checkbox is not selected. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-27 OL-24567-01...

  • Page 112: Enabling Energywise On The Cisco Unified Ip Phone 6921, 6941, 6945, And 6961

    The user can wake up the phone by pressing the Select key. At the scheduled wake time, the system restores power to the phone, waking it up. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-28...
  • Page 113 Timeout down. The range of the field is 20 to 1440 minutes. The default value is 60 minutes. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-29 OL-24567-01...

  • Page 114: Setting Up Ucr 2008

    The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-30 OL-24567-01...
  • Page 115 Step 4 Configuring UCR 2008 in Common Phone Profile Use this procedure to set the following UCR 2008 parameters: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-31 OL-24567-01...
  • Page 116 Set the IP Addressing Mode parameter. Step 3 Set the IP Addressing Mode Preference for Signaling parameter. Step 4 Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-32 OL-24567-01...

  • Page 117: Chapter 6 Customizing The Cisco Unified Ip Phone

    – file view – file search – file get – file dump – file tail – file delete – Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 118: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring.

  • Page 119: Pcm File Requirements For Custom Ring Types

    Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 120: Configuring The Idle Display

    Administration in the Product Specific configuration window. (You access this window by choosing Device > Phone from Cisco Unified Communications Manager Administration.) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 121 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 122 Chapter Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 123: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    IP Address IP address of the phone. Display only—cannot configure. MAC Address MAC address of the phone. Display only—cannot configure. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 124: Status Menu

    Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 125 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 126 – Located in subdirectory with same name as user • locale: glyphs.xml – dictionary.xml – kate.xml – Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 127 TFTP error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 128: Network Statistics Screen

    To display the Network Statistics screen, follow these steps: Procedure Press the Applications button. Step 1 Select Admin Settings. Step 2 Select Status. Step 3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 129 PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 130: Call Statistics Screen

    When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 131 Total number of concealment frames divided by total number of speech frames Conceal Ratio received from start of the voice stream. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 132: Security Configuration

    Select Security. For more information, refer “Configuring Security on the Cisco Unified IP Phone” section on page 3-15. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-10 OL-24567-01...
  • Page 133 The Trust List is a top-level menu that provides submenus for the CTL Signature and Call manager/TFTP Server. 802.1x Authentication Allows you to enable 802.1X authentication for the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-11 OL-24567-01...
  • Page 134 Chapter Status Menu Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-12 OL-24567-01...

  • Page 135: Monitoring The Cisco Unified Ip Phone Remotely

    Network Setup, page 8-4 • Network Statistics, page 8-8 • Device Logs, page 8-10 Streaming Statistics, page 8-10 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 136: Accessing The Web Page For A Phone

    Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-10. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 137: Disabling And Enabling Web Page Access

    Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 138: Network Setup

    Media Access Control (MAC) address of the phone. Host Name Host name that the DHCP server assigned to the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 139 Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 140 Indicates whether the speakerphone is enabled on the phone. GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 141 The EnergyWise domain that the phone is in. FIPS Mode Enabled Indicates whether the FIPS Mode parameter is enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 142: Network Statistics

    Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 143 Software Reset (memory controller not reset) • • Watchdog Reset • Unknown Port Information Speed and duplex information. IPv4 Information on the DHCP status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 144: Device Logs

    Number of times the RTCP Sender Report have been sent. Sender Report Time Sent Internal time stamp indication when the last RTCP Sender Report was sent. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-10 OL-24567-01...
  • Page 145 Total number of concealment frames divided by total number of speech frames received from start of the voice stream. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-11...
  • Page 146 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics • “Configuring Settings on the Cisco Unified IP Phone” chapter Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-12 OL-24567-01...

  • Page 147: Resolving Startup Problems

    Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 • Symptom: The Cisco Unified IP Phone Displays the Message Security Error, page 9-6 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 148: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Checking Network Connectivity, page 9-3 • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 149: Manager

    See the “Network Setup Menu” section on page 4-4 for instructions. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 150 If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. To create a new configuration file, follow these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 151: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 152: Symptom: The Cisco Unified Ip Phone Displays The Message Security Error

    If you are experiencing problems with the voice network, you should investigate whether an existing problem is simply being exposed. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 153: Verifying Dhcp Settings

    Use the Reset Settings menu to reset phone settings to their default values. See the “Resetting or Step 1 Restoring the Cisco Unified IP Phone” section on page 9-12 for details. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 154: Checking Power Connection

    Unified Communications Manager server. Phone does not request signed configuration The CTL file does not contain any TFTP entries with certificates. files. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 155: General Troubleshooting Tips

    802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 156 See the “Call Statistics Screen” section on page 7-8 for information about displaying these statistics. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-10 OL-24567-01...
  • Page 157 Both phones are registered to the same Cisco Unified Communications Manager. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-11 OL-24567-01...

  • Page 158: Resetting Or Restoring The Cisco Unified Ip Phone

    To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All. Alternatively, you can also follow these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-12 OL-24567-01...

  • Page 159: Monitoring The Voice Quality Of Calls

    “Call Statistics Screen” section on page 7-8) or remotely by using Streaming Statistics (see the Monitoring the Cisco Unified IP Phone Remotely chapter). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-13 OL-24567-01...

  • Page 160: Troubleshooting Tips

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961: G.711: 4.5 MOS LQK • • G.722: 4.5 MOS LQK Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-14 OL-24567-01...

  • Page 161: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 162 Chapter Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-16 OL-24567-01...

  • Page 163: Appendix

    Cisco Unified Communications Manager Administration Guide • Role Configuration chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 164: How Users Subscribe To Services And Configure Phone Features

    For information using a voice messaging system, refer to Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 165: How Users Configure Personal Directory Entries

    The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 166 Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 167: Appendix

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 168 Appendix Support for International Call Logging Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 169: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 170: Cable Specifications

    “BI” stands for bidirectional, while DA, DB, DC and Note DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 171 “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 172 Appendix Network and Access Port Pinouts Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 173: Appendix

    Phone model: 6921 • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 174: Adding A User To Cisco Unified Cm

    ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 175: Configuring The Phone

    Device Pool—Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 176 In the Extension Information pane of this window, check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility. Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 177 Click Save. The user is now associated with Line 1 on the phone. If your phone has a second line, configure Line 2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 178: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 179: Appendix

    Two 4-40x1/4 inch machine screws • One 6-inch Ethernet cable • One key if the bracket includes the optional lock • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 180: Before You Begin

    Screw the anchor clockwise into the wall until it is seated flush. Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 181 Screw bracket to wall using Phillips head Insert anchors into wall screws Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 182 Remove the handset wall hook in the handset rest, rotate the hook 180 degrees, and reinsert the hook. The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 183 If you are using an external power supply, plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port (Figure E-5). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 184 (Figure E-6). Step 6 Use the locking key to lock the phone to the wall bracket. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 185 Appendix Installing the Bracket Figure E-6 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 186 Appendix Installing the Bracket Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 187: Appendix

    The following figure shows the wall mount kit installed on the phone. Figure F-1 Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 188: Components

    The following figure shows the contents of the Wall Mount kit. Figure F-3 Components Screws Anchors Machine Phone bracket Wall bracket screws Ethernet cable The package includes these items: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 189: Before You Begin

    Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. The following figure shows the steps to mount the wall bracket. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 190 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. The following figure shows how to attach the phone bracket. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 191 10/100 PC port. The following figure shows the cable attachment. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 192: Remove Phone From Non-Lockable Wall Mount

    The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows the location and shape of the tabs. The following figure shows the tab location. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 193 The following figure shows how to disengage the tabs. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 194 Appendix ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-8 Disengage tabs Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 195: Appendix

    Speakerphone—Using Auto Answer Auto-pickup Supported Supported Automatic Port Supported Supported Synchronization cBarge Supported Supported Advanced Call Handling—Using a Shared Line Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 196 Supported Cisco Extension Mobility Supported Supported Advanced Call Handling—Using Cisco Extension Mobility Cisco Extension Mobility Supported Supported Cross Cluster Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 197 Advanced Call Handling—Answering a Call Mobile Voice Access Supported Supported Multilevel Precedence and Supported Not supported Calling Features—Multilevel Precedence and Preemption (MLPP) Preemption Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...
  • Page 198 Configuring Features, Templates, Services, and Users—Setting up UCR 2008 Voice Mail Supported Supported Accessing Voice Messages section of the User Guide Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-24567-01...

  • Page 199: I N D E X

    2-10 Busy Lamp Field (BLF) Pickup Cisco Unified IP Phones using auto-registration Busy Lamp Field (BLF) speed dial Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-1 OL-24567-01...
  • Page 200 1-3, 1-5, 1-7 See CDP conference joining Cisco Extension Mobility Cross Cluster Service configurable call forward display 5-5, G-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-2 OL-24567-01...
  • Page 201 Ethernet Information web page 8-2, 8-8 Device Information web page 8-2, 8-3 extension mobility Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-3 OL-24567-01...
  • Page 202 Call Back mobile connect call back mobile voice access call display restrictions monitoring and recording caller ID Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-4 OL-24567-01...
  • Page 203 Cisco Unified Communications Manager G.722 configuration G.729 network requirements G.729a preparing G.729ab requirements, overview 1-23 group call pickup 5-9, G-3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-5 OL-24567-01...
  • Page 204 DHCP Address Released MAC address 2-13 DNS Server 1-5 malicious caller identification (MCID) 5-11, G-3 IP Address 4-7, 4-9 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-6 OL-24567-01...
  • Page 205 7-6, 8-8 outage Network Statistics screen Network web page power reduction 8-2, 8-8 power over Ethernet Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-7 OL-24567-01...
  • Page 206 9-12 services Cisco Unified IP phone 9-12 configuring for users 5-23 continuously description 5-15 intentionally protocol support Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-8 OL-24567-01...
  • Page 207 Stream 1 web page 8-3, 8-10 conference streaming statistics 8-10 configurable call forward display Subnet Mask directed call park Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-9 OL-24567-01...
  • Page 208 TFTP settings ssh access 5-16 VLAN configuration Time-of-Day Routing 5-16 transfer 5-16 transfer-direct transfer 5-16 voice messaging system 5-17 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-10 OL-24567-01...
  • Page 209 5-17 voice messaging system, accessing voice VLAN volume button, description of 1-3, 1-6, 1-8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-11 OL-24567-01...
  • Page 210 Index Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-12 OL-24567-01...

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