Consumable/Routine Maintenance Procedures; Replace [C][M][Y][K] Toner Cartridge - Xerox Phaser 7400 Service Manual

Consumable/Routine Maintenance Procedures

Replace [C][M][Y][K] Toner Cartridge

An empty cartridge, a metered cartridge installed in a non-metered printer, an
unsupported cartridge, or a fatal error within the cartridge or printer can cause this
error condition. Check for an error code in the help text prior to troubleshooting this
error message.
Note
[C] [M] [Y] [K] Toner Is Low or [C] [M] [Y] Toner is Empty are warning
conditions. Replace [C] [M] [Y] [K] Toner Cartridge is an error condition. Use
this procedure to correct these types of errors.
Initial Actions:
Replace the affected cartridge.
Cycle printer power.
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Toner Cartridge, PL1.1.29
CRUM Harness, PL2.1.93
CRUM Reader Board, PL2.1.92
Troubleshooting Procedure Table
Step Actions and Questions
1 Check Toner Cartridge installation.
Are the Toner Cartridges properly
installed?
2 Replace the affected Toner Cartridge.
Does the error persist after a genuine
Xerox Toner Cartridge is installed?
3 Check all pins of the CRUM Harness for
continuity.
1. Remove the Top Cover (page 8-24).
2. Disconnect the CRUM cable from RFID
on the Engine Control Board and CN1
on the CRUM Reader Board.
Is the cable conductive?
Error Messages and Codes
Wiring and Plug/Jack References
Print Engine Map 1 (page 10-4)
Print Engine Map 3 (page 10-6)
Print Engine Fuser (page 10-40)
Yes
Go to Step 2.
Go to Step 3.
Replace the CRUM
Reader Board
(page 8-146). If the
error persists, go to
Step 4.
No
Correct the
installation.
Complete
Replace the CRUM
Harness. If the
error persists, go to
Step 4.
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