Phaser 7400 ® c o l o r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Anv ä ndarhandbok www.xerox.com/office/support...
Printer Features This chapter includes: Parts of the Printer on page 1-2 ■ ■ Printer Configurations on page 1-6 ■ Control Panel on page 1-8 More Information on page 1-12 ■ Phaser® 7400 Color Printer...
Parts of the Printer This section includes: ■ Front-Right View on page 1-2 ■ Rear-Left View on page 1-3 Internal Components on page 1-4 ■ ■ Options on page 1-5 Front-Right View Top cover handle Control panel Tray 2 Front door...
Rear-Left View Power cord receptacle Door D (when optional duplex unit installed) Door E Left-side output tray Power switch USB connection Ethernet 10/100 Base-T connection Phaser® 7400 Color Printer Parts of the Printer 7400-002...
Internal Components Imaging Unit basket handle Fuser LED bars Toner Cartridges and Imaging Units (Cyan, Magenta, Yellow, and Black) Toner Cartridge Imaging Unit Imaging Unit basket (lifted) Transfer Unit Phaser® 7400 Color Printer Parts of the Printer 7400-003 7400-004...
Door I Finisher upper output tray (output delivered faceup or facedown) Door H Punch waste box Door G Tray 3: 550-Sheet Feeder Trays 4–6: 1650-Sheet High-Capacity Feeder Door C, Trays 3–6 Phaser® 7400 Color Printer Parts of the Printer 7400-005...
Fonts: PostScript and PCL ■ Trays: Tray 1 (MPT) and Tray 2 ■ Banner Sizes ■ Photo Print-Quality Mode Available Configurations The Phaser 7400 Color Printer is available in five configurations: Features 7400N Hard Drive Optional Standard Memory (MB) Automatic 2-Sided...
It is available with either a 2- / 3-hole punch (110 V finisher) or a 4-hole punch (220 V finisher). The finisher is standard on Phaser 7400 DXF printers, and is optional on all other configurations. The finisher requires a hard drive, a 550-Sheet Feeder, and a 1650-Sheet High-Capacity Feeder.
Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. ■ Enables you to access supply status. Phaser® 7400 Color Printer...
Scrolls upward through the menus. Down Arrow button Scrolls downward through the menus. OK button Accepts the setting selected. Help (?) button Displays a help message with information about the printer, such as printer status, error messages, and maintenance information. Control Panel...
Print the Menu Map to see other information pages available for printing. Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel. Print the Menu Map to see where these information pages are located in the control panel menu structure.
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(from 0 to 255) of red, green, and blue that are used. Note: Before you print the sampler pages, select the appropriate Postscript Setup settings for the default print-quality mode and color correction from the Printer Setup menu on the control panel. To print the color sampler pages: On the control panel, select Information, and then press the OK button.
■ Resources on page 1-12 ■ Xerox Support Centre on page 1-13 Resources You can obtain information regarding your printer and its capabilities from the following sources: Information Setup Guide* Quick Reference Guide* User Guide (PDF)* Advanced Features Guide (PDF)
Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for systems with Windows 2000 and later or Mac OS X, version 10.2 and higher. The Xerox Support Centre appears on the desktop for Windows systems or is placed in the Mac OS X dock.
■ Configuring the Network Address Installing the Printer Drivers on page 2-9 ■ This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/7400support Phaser® 7400 Color Printer on page 2-2...
Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to automatically set the printer’s IP address if the printer is connected to an established TCP/IP network. You can also manually set the printer’s IP address on the control panel.
If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, and then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port.
USB Connection A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB cable for your connection. Connect one end of the USB cable to the printer and turn it on.
If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information. If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet, follow the procedure for automatically setting the printer’s Internet Protocol (IP) address.
Dynamic Methods of Setting the Printer’s IP Address Set the printer’s IP address using any of the following methods. DHCP is enabled by default on all Phaser printers. ■ DHCP ■ CentreWare IS ■ AutoIP Information Required for Manual IP Addressing...
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■ DDNS: Set to ON. Release Host Name: Set to NO. ■ ■ DDNS/WINS Name: Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) Click Save Changes when you are finished entering the settings.
If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are in a small office with a single PC and use a dialup modem connection, you can manually set the IP address.
Macintosh OS X, Version 10.2 and Higher Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
A USB-connected printer does not display in the Chooser. To create a desktop USB printer: Insert the Software and Documentation CD-ROM into the CD-ROM drive. Use the Desktop Printer Utility to create a desktop USB printer. The utility is located in the PhaserTools folder that is created during the software installation.
Click the Add icon in the Printer List window, and then select Bonjour from the drop- down menu. Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices. Click the Add button.
■ ■ Printing on Both Sides of the Paper ■ Printing on Specialty Media on page 3-32 Choosing Output Options on page 3-50 ■ See also: Using paper trays video tutorials at Phaser® 7400 Color Printer on page 3-29 www.xerox.com/office/7400support...
Setting the appropriate paper type improves print quality and avoids damage to the printer. From the application, access the Print dialog box, and select printing options in the printer driver. For more information, see Send the job to the printer.
Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 7400 Color Printer. They are guaranteed to produce excellent results with your printer.
Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: ■...
Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights supported in the printer trays. For more detailed information about supported paper and other media, print the Paper Tips page: On the control panel, select Information, and then press the OK button.
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Tabloid Extra SRA3 ISO B5 B5 JIS B4 JIS #10 Commercial Monarch Phaser® 7400 Color Printer Supported Paper and Media 5.5 x 8.5 in. Custom Sizes Width: 100–320 mm (3.95–12.60 in.) 7.25 x 10.5 in. Height: 90–1219 mm (3.55–48.00 in.) 8.5 x 11 in.
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B5 JIS 182 x 257 mm B4 JIS 257 x 364 mm *Transparencies can be loaded into Tray 2 only. Phaser® 7400 Color Printer Supported Paper and Media 7400-250 Custom Sizes (Tray 2 only) Width: 100–328 mm (3.95–12.90 in.) Height: 148–457 mm (5.85–18.00 in.)
Labels ■ Transparencies See also: Supported Paper Sizes and Weights for Tray 1 (MPT) Advanced Features Guide at www.xerox.com/office/7400support. Phaser® 7400 Color Printer on page 3-8 on page 3-15 (29–34 lb. Bond, 40–47 lb. Cover) (35–50 lb. Bond, 48–69 lb. Cover) (51–57 lb.
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Load the paper or other media with the long edge against the roller, as shown in the following illustrations: ■ For single-sided printing, place the side to be printed faceup, with the top of the page towards the back of the printer. Prepunched holes should enter the printer first. Phaser® 7400 Color Printer Loading Paper 7400-094...
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For automatic two-sided printing, place side one facedown, with the top of the page ■ towards the back of the printer. Prepunched holes should enter the printer last. For more information, see Printing on Both Sides of the Paper ■...
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Select the appropriate paper type, and then press the OK button. Select the paper size, and then press the OK button. If you are using Letter or A4 size paper, select the paper size without the letters SEF. Phaser® 7400 Color Printer 7400-012 3-11...
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Load the paper or other media with the short edge against the roller, as shown in the following illustrations: ■ For single-sided printing, place the side to be printed faceup, with the top of the page entering the printer first. Prepunched holes should be towards the front of the printer. Phaser® 7400 Color Printer 7400-094 7400-249...
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For automatic two-sided printing, place side one facedown, with the top of the page ■ entering the printer first. Prepunched holes should be towards the back of the printer. For more information, see Caution: Do not load paper or media past the fill line indicated on the tray. Overloading the tray may cause jams.
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Select the paper size, and then press the OK button. If you are using Letter or A4 size paper, select the paper size with the letters SEF. See also: Printing on Specialty Media on page 3-32 Printing Custom Size Paper on page 3-45 Phaser® 7400 Color Printer 7400-012 7400-012 3-14 Loading Paper...
If you are using paper, such as letterhead, and do not want others to use it by mistake, you can have the printer prompt you when it is time to load the paper for your print job. Selecting Manual Feed Using Windows To select this option using Windows: In the Windows printer driver, click the Paper/Quality tab.
328 mm (12.9 in.). To load paper or other media in Trays 2–6: Pull out the tray. Phaser® 7400 Color Printer (29–34 lb. Bond, 40–47 lb. Cover) (35–50 lb. Bond, 48–69 lb. Cover) (51–57 lb. Bond, 70–80 lb. Cover)
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If necessary, adjust the length and side paper guides to match the size of the paper. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Fan the paper to release sheets that are stuck together. Phaser® 7400 Color Printer Loading Paper 7400-018 7400-019 3-17...
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Prepunched holes should be on the left side of the tray. For more information, see Printing on Both Sides of the Paper ■ Transparencies should be loaded into Tray 2 only. Do not load more than 200 transparencies. Phaser® 7400 Color Printer 7400-020 on page 3-29. 7400-164 3-18 Loading Paper...
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Push the tray completely into the printer. If you changed the type of paper in the tray, do the following: At the control panel, select Select Tray N Paper, and then press the OK button. Change setup, and then press the OK button.
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If necessary, adjust the length and side paper guides to match the size of the paper. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 7400 Color Printer 7400-017 3-20 Loading Paper...
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For single-sided printing, insert the side to be printed facedown with the top of the page on the right side of the tray. Prepunched holes should be towards the front of the tray. Phaser® 7400 Color Printer 7400-019 7400-021 3-21...
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Prepunched holes should be towards the back of the tray. For more information, see Printing on Both Sides of the Paper Push the tray completely into the printer. Phaser® 7400 Color Printer on page 3-29.
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Letter or A4 size paper, select the paper size with the letters SEF. See also: Printing on Specialty Media on page 3-32 Printing Custom Size Paper on page 3-45 Phaser® 7400 Color Printer Paper Tray Setup, and then press the OK button. 3-23 Loading Paper...
Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings.
With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 7400 Color Printer and click its Properties button to open the printer driver. Make selections from the driver tabs. See the following table for specific printing options.
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Page Setup tab Paper/Quality tab Output Options tab TekColor tab Windows 98 SE Setup tab or Windows Me Output Options tab TekColor tab Phaser® 7400 Color Printer Selecting Printing Options Printing Options Orientation ■ Automatic 2-sided printing ■ Number of copies ■...
In Macintosh OS X, click Save Preset on the Print menu screen to save the current printer settings. You can create multiple presets and save each with its own distinctive name and printer settings. To print jobs using specific printer settings, click the applicable saved preset in the Presets list.
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Operating System Driver Drop-Down Title Mac OS 9.x General Color Matching Cover Page Layout Print Quality Job Types Advanced Options Finishing Options Phaser® 7400 Color Printer Selecting Printing Options Printing Options Copies ■ Pages ■ Paper source ■ Print color ■...
Selecting 2-Sided Printing on page 3-30 Note: For information about manual two-sided printing, go to the Knowledge Base at www.xerox.com/office/7400support. Automatic 2-Sided Printing Guidelines Automatic two-sided printing is available from all trays. Before printing a two-sided document, verify the following requirements: ■...
Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations.
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Click the Binding icon that matches the edge to bind. See also: Loading Paper in Tray 1 (MPT) Loading Paper in Trays 2–6 on page 3-16. Phaser® 7400 Color Printer Printing on Both Sides of the Paper on page 3-8 3-31...
Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
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Insert the transparencies into the tray, and adjust the paper guides to match the size of the transparencies: ■ Place the long edge of the transparencies against the roller. ■ Do not load more than 50 transparencies. Phaser® 7400 Color Printer Printing on Specialty Media 7400-094 7400-024 3-33...
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Phaser 35-Series Transparency OK button. Select the appropriate transparency size, and then press the OK button. In the printer driver, select Tray 1 as the paper source and/or select Transparency as the paper type. Printing Transparencies from Tray 2 Pull out the tray.
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If necessary, adjust the length and side paper guides to fit the transparency size. Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. Insert transparencies into the tray. Phaser® 7400 Color Printer Printing on Specialty Media 7400-025 3-35 7400-018...
Phaser 35-Series Transparency OK button. Select the appropriate transparency size, and then press the OK button. In the printer driver, select Transparency as the paper type and/or select Tray 2 as the paper source. Phaser® 7400 Color Printer Printing on Specialty Media 7400-023 Setup, and then press the OK button.
Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
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For C4 envelopes, fold and tuck the envelope flaps into the envelopes. Insert envelopes flap-side down, so the bottom of the envelope enters first. Note: Do not load more than 10 envelopes. Overloading the tray may cause jams. Phaser® 7400 Color Printer Printing on Specialty Media 7400-015 3-38...
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Envelopes. For more information, see page 3-3. Select the appropriate envelope size, and then press the OK button. In the printer driver, select Tray 1 as the paper source and/or select Envelope as the paper type. Phaser® 7400 Color Printer...
Print only on one side of the sheet of labels. ■ Do not use any sheet where labels are missing; it may damage the printer. ■ Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use.
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Insert the labels into the tray: Place the side to be printed faceup, with the top of the sheet entering the printer first. ■ Caution: Do not load paper or media past the fill line indicated on the tray. Overloading the tray may cause jams.
Supported Paper and Media Select either Letter SEF In the printer driver, select Tray 1 as the paper source and/or select Labels as the paper type. Printing Glossy Paper Glossy paper within the weight range 120–160 g/m should be printed on one side only.
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Printing Glossy Paper from Tray 1 (MPT) Open Tray 1 (MPT) by pulling up and out on the handle, and then unfold the two extensions. Phaser® 7400 Color Printer Printing on Specialty Media 7400-094 3-43...
OK button. Select the appropriate size, and then press the OK button. In the printer driver, select Tray 1 as the paper source and/or select Glossy Paper as the paper type. Phaser® 7400 Color Printer...
Printing Custom Size Paper from Tray 1 (MPT) Open Tray 1 (MPT) by pulling up and out on the handle, and then unfold the two extensions. Phaser® 7400 Color Printer Printing on Specialty Media Tray 2 100–328 mm (3.95–12.90 in.) 148–457 mm (5.85–18.00 in.)
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Long-Edge Feed For single-sided printing, place the side ■ to be printed faceup, with the top of the page towards the back of the printer. For 2-sided printing, place side one ■ facedown, with the top of the page towards the back of the printer.
OK button. When you submit your print job, either set the document size in the application to the custom size, or select Tray 1 as the paper source in the printer driver. Phaser® 7400 Color Printer...
If necessary, adjust the length and side paper guides to fit the paper size. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 7400 Color Printer Printing on Specialty Media 7400-017 3-48...
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OK button. When you submit your print job, either set the document size in the application to the custom size, or select Tray 2 as the paper source in the printer driver. Phaser® 7400 Color Printer...
Output Tray Guidelines The printer has an output tray on top of the printer and an output tray on the left side of the printer. If your printer has a finisher installed, you can send output to the finisher to be punched and/or stapled.
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Delivers paper less than 457 mm (18 in). long facedown; delivers longer paper, ■ card stock, and specialty media faceup. Selecting an Output Tray from the Printer Driver To select an output tray for a specific print job: Operating System...
Offsetting shifts the pages in the output tray for each job or each copy of a collated job. Note: Offset output is not available in the left-side output tray. Selecting Offsetting from the Printer Driver To select offsetting for a specific print job: Operating System Steps Windows 2000, Select the Layout tab.
Stapling Output If your printer has a finisher, you can have each set of copies stapled. Stapled output is delivered to the finisher output tray. Stapling is supported for the following paper sizes and weights: ■ Paper up to 305 mm (12 in.) wide ■...
4 Holes: When 4-hole punch is installed, four holes are punched in the paper. Hole Orientation The placement of the holes depends on the options you select in the printer driver and whether the paper is loaded in the paper tray so that the long edge or the short edge enters first. The Windows printer driver shows a sample image with the hole placement based on selected orientation and feed direction.
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Selecting Hole Punching from the Printer Driver To select a hole punching option for a specific print job: Operating System Steps Windows 98 SE, Select the Output Options tab. Windows Me, Select the number of holes from the Hole Punching drop-down list.
Print Quality This chapter includes: Controlling the Quality of Your Prints ■ ■ Solving Print-Quality Problems Phaser® 7400 Color Printer on page 4-2 on page 4-5...
Automatically selects the most optimal print-quality mode for the paper type selected. For example, Photo print-quality mode is used when printing on glossy paper, but Standard print-quality mode is used when printing on plain paper. (This setting is only available in the printer driver.) Phaser® 7400 Color Printer...
Matches Specifications for Newsprint Advertising Production. Applies no color correction. Use with other color management tools, such as ICC (International Color Consortium) profiles, ColorSync, or the PANTONE Color Chart for your printer. Converts all colors to shades of gray. ®...
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In the Print dialog box, select Image Quality from the drop-down list. 10.2 and higher Select the desired color correction from the Color Correction drop- down list. See also: Knowledge Base at www.xerox.com/office/7400support Phaser® 7400 Color Printer Controlling the Quality of Your Prints...
4-16 ■ Printed Area Does Not Fit on the Paper or Margins Are Incorrect See also: Knowledge Base at www.xerox.com/office/7400support Light or Dark Lines or Smudges in One Color Problem Thin, light or white lines appear in only one color.
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Do not leave the top cover open for more than 10 minutes without covering the imaging units, as damage could result. Use the dark bag that came with the imaging unit or opaque paper as a cover. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-055...
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Visually inspect the toner cartridges and imaging units and remove any foreign material. If the problem persists after cleaning the LED bars, check the toner for the problem color. Replace the toner if low. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-201...
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To avoid toner spills, hold the imaging unit in an upright position. Slide the cover away from the shiny coating at the bottom of the unit, and lift it high enough to visually inspect it. Caution: Do not touch the shiny coating of the imaging unit. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-174 7400-162...
Problem The page has dark lines, smudges, or streaks in all colors. Solution ■ Verify that the paper you are using is the correct type for the printer. See Supported Paper and Media on page 3-3. ■ Verify that the paper is properly loaded in the tray, and the correct paper type is selected in Paper Tray Setup menu.
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Select Remove Print Smears, and then press the OK button. Five cleaning pages will run through the printer. Repeat Steps 3–5 until the pages come out clean. If the problem persists, replace the fuser. If the problem persists after replacing the fuser, open the top cover.
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Grasp the imaging unit basket handle and lift up the basket. Inspect the transfer unit. If you see excess toner on the transfer unit, replace it. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-056 7400-241 4-11...
Setting the TekColor correction to Automatic produces the best results for most documents. If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the TekColor tab, click the More Options button, and then adjust the Lightness level.
Follow the instructions on the page to measure the distance between the defects and identify the item causing the defects. Replace the item causing the defects. Phaser® 7400 Color Printer Solving Print-Quality Problems Marks of any color or voids recur uniformly in all colors and/or in non-printed areas.
Solution ■ Verify that the paper you are using is the correct type for the printer. See Supported Paper and Media on page 3-3. Verify that the paper is properly loaded in the tray, and the correct paper type is selected in ■...
Problem Toner appears to be pulled off the print, or is easy to rub off. Solution ■ Verify that the paper you are using is the correct type for the printer. See Supported Paper and Media on page 3-3. ■...
Solving Print-Quality Problems Color Misregistration Problem Color has shifted outside of the expected print area or has been superimposed over another color area. 7400-213 Solution Turn the printer off. 7400-188 Phaser® 7400 Color Printer 4-16...
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Do not leave the top cover open for more than 10 minutes without covering the imaging units, as damage could result. Use the dark bag that came with the imaging unit or dark paper as a cover. 7400-199 Phaser® 7400 Color Printer 4-17...
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Inspect the four LED bars for any foreign material. Visually inspect the imaging units and remove any foreign material. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-160 7400-161 4-18...
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Close the top cover. Turn the printer on. Phaser® 7400 Color Printer Solving Print-Quality Problems 7400-065 7400-187 4-19...
If the problem continues, use the Calibrate Margins page to shift the print area on the paper. The print area appears as a dashed rectangle on the Calibrate Margins page; the printer does not print outside this rectangle. On the control panel, select Troubleshooting, and then press the OK button.
Emptying the Punch Waste Box Ordering Supplies on page 5-12 ■ ■ Moving and Repacking the Printer See also: Maintenance video tutorials at Replacing supplies video tutorials at Phaser® 7400 Color Printer on page 5-10 on page 5-14 www.xerox.com/office/7400support www.xerox.com/office/7400support...
For safety information, see User Safety Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer.
Do not leave the top cover open for more than 10 minutes without covering the imaging units, as damage could result. Use the dark bag that came with the imaging unit or opaque paper as a cover. Phaser® 7400 Color Printer Cleaning the Printer 7400-055...
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Move the LED shutter to the right, and clean the four LED bars using the cleaning pad supplied with each new toner cartridge or with a soft, clean cloth. Close the top cover. Phaser® 7400 Color Printer Cleaning the Printer 7400-201...
Adding Staples Open Door J on the front of the finisher. Grasp the handle and pull the stapler out of the finisher. Phaser® 7400 Color Printer Adding Staples 7400-084 7400-034...
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To access the staple cartridge, rotate the small knob at the top clockwise until it stops. Squeeze the tabs on each side of the staple unit, and then lift and pull the staple unit out of the stapler. Phaser® 7400 Color Printer Adding Staples 7400-138...
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Press together the sides of the staple unit where it is labeled “Push”, and then lift the part that was released. Remove the empty staple cartridge. Slide a new staple cartridge into the staple unit and pull the tab to release the packaging. Phaser® 7400 Color Printer Adding Staples 7400-193 7400-196...
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Push down the top of the staple unit until you hear it click. Squeeze the green tabs on the side of the staple unit, and then replace the unit in the stapler. Phaser® 7400 Color Printer Adding Staples 7400-195...
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Adding Staples Push the stapler back into the finisher, and close Door J. 7400-037 Phaser® 7400 Color Printer...
Press the button at the top of the finisher near Door J and slide the finisher away from the finisher base. Remove the punch waste box. Empty the waste box. Phaser® 7400 Color Printer Emptying the Punch Waste Box 7400-038 5-10...
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Insert the punch waste box into its position in the finisher. Close the finisher. Phaser® 7400 Color Printer Emptying the Punch Waste Box 7400-039 7400-074 5-11...
The control panel displays an error message when the supply must be replaced. To view the current status of your printer supplies, print the Supplies Usage page: On the control panel, select Information, and then press the OK button.
Ordering Supplies To order supplies and accessories, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/7400supplies. Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer.
Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
Troubleshooting This chapter includes: Clearing Paper Jams on page 6-2 ■ ■ Getting Help on page 6-63 See also: Print Quality on page 4-1 Troubleshooting video tutorials at Phaser® 7400 Color Printer www.xerox.com/office/7400support...
Clearing Paper Jams This section includes: ■ Preventing Jams on page 6-2 ■ Jams in the Printer on page 6-3 Jams in the Finisher on page 6-36 ■ Note: For safety information, see Preventing Jams To reduce the frequency of paper jams, follow the guidelines and instructions in the Printing Basics chapter of this guide.
6-33 Jam Under Imaging Units Follow these steps to clear the jam. Lift the latch on the front of the printer to open the top cover and raise it to its fully open position. Caution: To prevent print-quality problems, avoid touching or handling the LED bars.
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Grasp the handle of the imaging unit basket and lift the basket. If jammed paper is present under the imaging units, carefully remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-056 7400-057...
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Lower the imaging unit basket back into the locked position. Slowly lower the top cover into place. Phaser® 7400 Color Printer Clearing Paper Jams 7400-064 7400-065...
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If the jam persists, fold in the Tray 1 (MPT) tray extensions and close the tray. Pull up on the release lever to open Door A on the right side of the printer. Phaser® 7400 Color Printer Clearing Paper Jams...
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Carefully remove the jammed paper. Close Door A. If you closed Tray 1 (MPT), open it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-041 7400-042 7400-094...
Jam in Fuser or Jam at Duplex Entrance Follow these steps to clear the jam. Lift the latch on the front of the printer to open the top cover. Caution: Avoid touching or handling the LED bars. Move the fuser locking lever to the right to the unlocked position.
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Grasp the fuser by the handle and lift the fuser out of the printer. Warning: Do not touch the sides of the fuser; they may be hot. Place the fuser on a flat surface. If jammed paper is present inside the printer, remove it.
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Lift the two jam-release levers on the fuser, and then carefully pull out the jammed paper. Note: The jam-release levers may be loose. If the jam-release levers are open, press the levers back to the locked position. Open the fuser roller cover. Phaser® 7400 Color Printer Clearing Paper Jams 7400-059 7400-200 7400-256 6-10...
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If paper is jammed inside the fuser, remove it. Close the fuser roller cover. Reinsert the fuser into the printer. Phaser® 7400 Color Printer Clearing Paper Jams 7400-257 7400-258 7400-168 6-11...
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Move the fuser locking lever to the left to the locked position. Slowly lower the top cover into place. Phaser® 7400 Color Printer Clearing Paper Jams 7400-169 7400-065 6-12...
Jam in Duplex Unit Follow these steps to clear the jam. If the printer has a finisher, press the lower lever on the front of the finisher base and slide the finisher away from the printer. Press the release button on the left side of the printer to open Door D. If jammed paper is present, remove it.
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Pull out the duplex unit by holding Door D and pressing down on the release levers on either side of the door. Push in and lift the tab on the first inside cover. If jammed paper is present in the duplex unit, remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-046 7400-048...
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Push in and lift the tab on the second inside cover. If jammed paper is present in the duplex unit, remove it. Pull the tab forward on each cover to lock the covers in their original positions. Phaser® 7400 Color Printer Clearing Paper Jams 7400-049...
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If the jam persists, do the following: Pull the duplex unit out of the printer. If paper is jammed in the duplex unit, remove it. If paper is jammed inside the printer, remove it. Phaser® 7400 Color Printer Clearing Paper Jams...
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Clearing Paper Jams Replace the duplex unit in the printer. 7400-262 Lift Door D and slide the duplex unit back into the printer. 7400-052 Phaser® 7400 Color Printer 6-17...
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Clearing Paper Jams If the printer has a finisher, slide it back into place. 7400-053 Phaser® 7400 Color Printer 6-18...
Jam at Door A or Misfeed at Tray 1 (MPT) Follow these steps to clear the jam. If paper is jammed in Tray 1 (MPT), remove it. Fold in the Tray 1 (MPT) tray extensions and close the tray. Phaser® 7400 Color Printer Clearing Paper Jams 7400-054 7400-254...
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Pull up on the release lever to open Door A on the right side of the printer. If jammed paper is present, carefully remove it. Close Door A. Phaser® 7400 Color Printer Clearing Paper Jams 7400-040 7400-041 7400-042 6-20...
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If you closed Tray 1 (MPT), open it. If the jam persists, do the following: Open Door B on the right side of the printer. Phaser® 7400 Color Printer Clearing Paper Jams 7400-094 7400-066 6-21...
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If jammed paper is present, carefully remove it. If the paper guide is still in position, pull it down. Phaser® 7400 Color Printer Clearing Paper Jams 7400-240 7400-263 6-22...
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If jammed paper is present, carefully remove it. Close Door B. Phaser® 7400 Color Printer Clearing Paper Jams 7400-264 7400-070 6-23...
Jam at Door B or Misfeed at Tray 2 Follow these steps to clear the jam. Open Door B on the right side of the printer. If jammed paper is present, carefully remove it. Phaser® 7400 Color Printer Clearing Paper Jams...
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If the paper guide is still in position, pull it down. If jammed paper is present, carefully remove it. Close Door B. Phaser® 7400 Color Printer Clearing Paper Jams 7400-263 7400-264 7400-070 6-25...
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Pull out Tray 2 and remove the jammed paper. Verify that the paper is properly loaded in the tray and that the paper guides are adjusted to fit the paper. Push the tray back into the printer. See also: Loading Paper in Trays 2–6 on page 3-16 Phaser®...
Jam at Door C or Misfeed at Trays 3–6 Follow these steps to clear the jam. Open Door C for the indicated tray, and all of the trays above it. If jammed paper is present, carefully remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-182 7400-231...
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If the jam persists, pull out the indicated tray and remove the jammed paper. Verify that the paper is properly loaded in the tray and that the paper guides are adjusted to fit the paper. Phaser® 7400 Color Printer Clearing Paper Jams 7400-186...
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Push the tray back into the printer. See also: Loading Paper in Trays 2–6 on page 3-16 Phaser® 7400 Color Printer Clearing Paper Jams 7400-181 6-29...
Jam at Door D Follow these steps to clear the jam. If the printer has a finisher, press the lower lever on the front of the finisher base and slide the finisher away from the printer. Press the release button on the left side of the printer to open Door D.
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Carefully remove the jammed paper. Close Door D. Phaser® 7400 Color Printer Clearing Paper Jams 7400-045 7400-136 6-31...
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Clearing Paper Jams If the printer has a finisher, slide it back into place. 7400-053 Phaser® 7400 Color Printer 6-32...
Jam at Door E Follow these steps to clear the jam. If the printer has a finisher, press the lower lever on the front of the finisher base and slide the finisher away from the printer. If the left-side output tray is closed, open it.
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Open Door E and carefully remove the jammed paper. Close both Door E and the left-side output tray. Phaser® 7400 Color Printer Clearing Paper Jams 7400-223 7400-224 6-34...
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Clearing Paper Jams If the printer has a finisher, slide it back into place. 7400-053 Phaser® 7400 Color Printer 6-35...
Follow these steps to clear the jam. Press the button at the top of the finisher near Door J and slide the finisher away from the finisher base. Phaser® 7400 Color Printer Clearing Paper Jams on page 6-36 on page 6-41...
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Open Door G on the left inside of the finisher. If jammed paper is present, carefully remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-088 7400-089 6-37...
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Close Door G. Close the finisher. If the jam persists, do the following: Open Door J on the front of the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-090 7400-083 7400-084 6-38...
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Turn the lower knob clockwise to eject any jammed paper. Remove the paper. Grasp the handle and pull the stapler out of the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-085 7400-086 7400-034 6-39...
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If jammed paper is present, carefully remove it. Push the stapler back into the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-244 7400-242 6-40...
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Close Door J. Jam at Finisher Upper Output Tray Follow these steps to clear the jam. If paper is jammed in the finisher output tray, remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-087 6-41 7400-079...
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Open Door H at the top of the finisher. Carefully remove the jammed paper. Close Door H. Phaser® 7400 Color Printer Clearing Paper Jams 7400-080 7400-081 7400-082 6-42...
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Jam at Finisher Punch Unit Follow these steps to clear the jam. Press the button on the front of the finisher near Door J and slide the finisher away from the finisher base. Phaser® 7400 Color Printer Clearing Paper Jams 6-43 7400-093...
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Rotate the wheel on the top left inside of the finisher. Align the arrow tab on the wheel with the mark on the finisher. Open Door H at the top of the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-091...
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Carefully remove the jammed paper. Close Door H. Close the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-081 7400-082 7400-083 6-45...
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Jam Inside Finisher Follow these steps to clear the jam. Press the button at the top of the finisher near Door J and slide the finisher away from the finisher base. Phaser® 7400 Color Printer Clearing Paper Jams 6-46 7400-093...
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Open Door F on the left side of the finisher base. Carefully remove the jammed paper. Phaser® 7400 Color Printer Clearing Paper Jams 7400-071 7400-072 6-47...
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Close Door F. Close the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-073 7400-083 6-48...
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Press the lower lever on the front of the finisher base and slide the finisher away from the printer. Open Door I on the right side of the finisher base. Phaser® 7400 Color Printer Clearing Paper Jams 7400-043 7400-075 6-49...
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Remove the jammed paper. Close Door I. Phaser® 7400 Color Printer Clearing Paper Jams 7400-076 7400-077 6-50...
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Clearing Paper Jams Slide the finisher back into place. 7400-053 Phaser® 7400 Color Printer 6-51...
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Follow these steps to clear the jam. Press the lower lever on the front of the finisher base and slide the finisher away from the printer. Remove the jammed paper from the finisher entrance. Phaser® 7400 Color Printer Clearing Paper Jams 7400-043 7400-243...
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Clearing Paper Jams Slide the finisher back into place. 7400-053 Phaser® 7400 Color Printer 6-53...
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Jam at Finisher Door G Follow these steps to clear the jam. Press the button at the top of the finisher near Door J and slide the finisher away from the finisher base. Phaser® 7400 Color Printer Clearing Paper Jams 6-54 7400-093...
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Open Door G on the right side of the finisher. If jammed paper is present, carefully remove it. Phaser® 7400 Color Printer Clearing Paper Jams 7400-088 7400-089 6-55...
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Close Door G. Close the finisher. If the jam persists, do the following: Open Door J on the front of the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-090 7400-083 7400-084 6-56...
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Grasp the handle and pull the stapler out of the finisher. Carefully remove the jammed paper. Phaser® 7400 Color Printer Clearing Paper Jams 7400-034 7400-244 6-57...
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Push the stapler back into the finisher. Close Door J. Phaser® 7400 Color Printer Clearing Paper Jams 7400-242 7400-087 6-58...
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Jam at Finisher Door H Follow these steps to clear the jam. Open Door H at the top of the finisher. Carefully remove the jammed paper. Phaser® 7400 Color Printer Clearing Paper Jams 7400-080 7400-081 6-59...
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Clearing Paper Jams If the jammed paper is difficult to remove, press the button on the front of the finisher near Door J and slide the finisher away from the finisher base. 7400-093 Phaser® 7400 Color Printer 6-60...
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Rotate the wheel on the top left inside of the finisher. Align the arrow tab on the wheel with the mark on the finisher. Carefully remove the jammed paper. Phaser® 7400 Color Printer Clearing Paper Jams 7400-091 7400-081 6-61...
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Close Door H. Close the finisher. Phaser® 7400 Color Printer Clearing Paper Jams 7400-082 7400-083 6-62...
PrintingScout Alerts on page 6-64 ■ ■ Web Links on page 6-65 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. See also: Xerox Support Centre on page 1-13 Control Panel Messages The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.
Follow the instructions on the screen. PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.
Xerox provides several websites that offer additional help on your Phaser 7400 Color Printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.
If you do not know if an outlet is grounded, ask an electrician to check the outlet. ■ Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. ■...
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Call an authorized service representative to correct the problem. The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
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Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Printer Location Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 32° C) and within the following humidity range: ■...
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Place the printer on a level, solid non-vibrating surface with adequate strength for the weight of the printer. It should be within 2° of horizontal with all four feet in solid contact with the surface. The base printer weight without any packaging materials is approximately 80 kg (176 lb.).
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Follow all warnings and instructions marked on, or supplied with, the printer, options, and supplies. Caution: If you attempt to use a non-Xerox toner cartridge, it may not fit properly in the printer. If the cartridge does not fit properly, the printer will not function. Phaser® 7400 Color Printer...
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Use caution (or draws attention to a particular component). See the manual(s) for information. Avoid pinching fingers in the printer. Use caution to avoid personal injury. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch. Do not burn the item.
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3-30 adding staples, 5-5 adjusting color, 4-3 all colors too light or too dark, 4-12 AutoIP manually setting the printer’s IP address, setting the printer’s IP address dynamically, 2-6 automatic 2-sided printing, 3-29 automatic TekColor correction, 4-2 automatically setting the printer’s IP address...
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Windows 2000 or later, 2-10 Windows 98 SE or later, 2-10 dual stapling option, 3-53 Dynamic Domain Name Service (DDNS), dynamically setting the printer’s IP address, electrical safety, A-1 emptying the waste punch box, 5-10 enabling DHCP on the printer, 2-6...
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1-12 Quick Reference Guide, 1-12 Setup Guide, 1-12 technical support, 1-12 User Guide, 1-12 video tutorials, 1-12 Xerox Support Centre, 1-12 inside the printer, 1-4 installing printer drivers, 2-9 internal components, 1-4 IP address changing or modifying using...
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5-2 emptying the punch waste box, 5-10 ordering routine items, 5-12 safety, A-2 manual feed, 3-15 manually setting the printer’s IP address, 2-8 overrides AutoIP, 2-8 overrides DHCP, 2-8 margins printed area does not fit on the paper,...
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3-51, 3-52 selecting hole punching, 3-55 selecting stapling options, 3-54 UNIX, 2-9 Windows 2000 or later, 2-10 Windows 98 SE or later, 2-10 Xerox Support Centre, 1-13 Phaser® 7400 Color Printer printing 2-sided document, 3-29 basics, 3-2 binding edge options, 3-30...
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Windows, 3-25 setting the printer’s IP address automatically (Windows only), 2-5 setting the printer’s IP address dynamically, setting the printer’s IP address manually, 2-8 setting up the network, 2-2, 2-3 solving print-quality problems, 4-5 specialty media custom size paper, 3-45...
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5-12 web site resources, 6-65 Windows install printer drivers for Windows 2000 or later, 2-10 install printer drivers for Windows 98 SE or later, 2-10 Windows PostScript driver, 2-9 Windows printer drivers printing options, 3-25 selecting job options, 3-25 Phaser®...
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