Gateway E1400 System Manual
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Gateway E1400 System Manual

Gateway E1400 System Manual

Mid tower
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E1400 Mid Tower
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Summary of Contents for Gateway E1400

  • Page 1 E1400 Mid Tower System Manual...

  • Page 2: Table Of Contents

    Contents Preface ............. . v Conventions used in this manual .
  • Page 3 Replacing the hard drive ..........38 Adding an additional hard drive .
  • Page 4 Cleaning the computer and monitor cases ....... 88 9 Troubleshooting .

  • Page 6: Preface

    Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 7: Getting Additional Information

    Getting additional information Log on to the Gateway Support Center at www.gateway.com/support to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...

  • Page 8: System Features

    System Features Easy to service chassis The E1400 Mid Tower has many features that let you easily access the inside of your system to add and remove components, such as hard drives, memory, and processors. Standard features The following features are standard in the E1400 Mid Tower system: ®...

  • Page 9: Front Panel

    Front panel The front panel contains following features: CD drive Audio-out port CD eject button CD volume control Diskette drive Diskette eject button Reset button Hard drive LED Power LED Power button Right panel release button Audio-out port connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive).
  • Page 10 Power LED lights when the computer is turned on. The green light indicates your computer is using full power. The amber light indicates your computer is in power conservation mode. Reset button restarts a system that becomes non-responsive. Right panel release button lets you easily remove the right panel to access the internal components of your system.

  • Page 11: Rear Panel

    Rear panel The Mid Tower rear panel includes the following Input/Output (I/O) ports, connectors, and switches: Video port Parallel port Serial port Kensington lock slot RJ-45 LAN connector Mouse port Keyboard port USB ports Audio line-out Audio line-in Voltage selector Power connector Audio Line-out, and Line-in jacks connect audio devices such as speakers, tape players, and microphones.
  • Page 12 Power Connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip. RJ-45 LAN connector connects a network cable. Serial port connects serial devices, such as a musical instrument digital interface (MIDI) device.

  • Page 13: Inside The Computer

    Inside the computer The following illustration shows locations of various system components: System board Riser card Power supply release lever Power supply Hard drive (hard drive shown here in top bay: bay location may vary) Diskette drive CD drive System Features...

  • Page 14: System Board

    System board I/O (input/output) connectors Configuration jumper (J6C1) Battery DIMM slots Processor Processor fan connector System board...

  • Page 15: Riser Card

    Riser card The riser card is mounted to the chassis by three screws at the top. The riser card includes a chassis intrusion switch to alert you if the computer cover is removed. It also includes five PCI connectors for add-on cards. Front Secondary IDE connector CD/diskette drive power connector...

  • Page 16: Back

    PCI slots (5) Chassis intrusion switch Hard drive power connector Primary IDE connector Remote lock/unlock Chassis fan connector Front panel connector SCSI LED connector CD/DVD audio connector Diskette drive connector Back Power supply connector Riser card...
  • Page 17 System Features...

  • Page 18: System Setup

    System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling your system by following the guidelines listed below. Provide a clean, flat, stable surface for your system. Allow at least 12 inches at the rear of the computer for cabling and air circulation.

  • Page 19: Starting Your System

    Starting your system Before you start your system for the first time: Refer to the safety information beginning on page 109. Make sure the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel”...

  • Page 20: Understanding The Power-On Self-Test

    Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the diskette for startup information. Understanding the Power-On Self-Test When you turn on your computer, the Power-On Self-Test (POST) routine checks the system memory and components.

  • Page 21: Turning Off Your System

    Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows 95: On the taskbar, click Start Click Shut Down...

  • Page 22: Resetting Your System

    Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close any programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.
  • Page 23 System Setup...

  • Page 24: Case Access

    Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure. Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
  • Page 25 Follow these precautions to avoid electrostatic damage to your system components: Avoid static-causing surfaces such as plastic and packing foam in your work area. Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bags provides antistatic protection.

  • Page 26: Opening The Case

    Opening the case The case has two removable side panels. Both panels are screwless, meaning you do not have to remove any screws to take off the panels. The right panel is removed by pressing a button located on the front panel. The L-shaped panel covers both the right side and top of the chassis.
  • Page 27 Push the release button located in the lower right-hand corner of the front bezel. The bottom portion of the right panel unlatches from the chassis. Right panel Right panel release button Case Access...
  • Page 28 Lift up on the right panel, then lift the panel up and away from the chassis. Right panel Opening the case...
  • Page 29 To remove the left panel: Remove the right panel. (See “Removing the side panels” on page 19 for instructions.) Slide the left panel release tab toward the rear of the chassis. This unlatches the left panel from the chassis. Left panel release tab Left panel Grasp the left panel, then lift the panel up away from the chassis.

  • Page 30: Closing The Case

    Closing the case Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer. Replacing the side panels To replace the left panel: Align the tabs at the bottom of the panel with the tab holes at the base of the chassis.
  • Page 31 To replace the right panel: Align the tabs at the top of the panel with the tab holes at the top of the chassis. Tab holes Insert the tabs into the tab holes. Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis.

  • Page 32: Replacing And Adding Drives

    Replacing and Adding Drives About replacing drives The standard configuration for your computer includes a 5.25-inch IDE CD drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive. Your computer contains the following drive bays: Two 3.5-inch drive bays that can be accessed from outside the computer. Two 5.25-inch drive bays that can be accessed from outside the computer.

  • Page 33: Releasing The Drive Cage

    If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave.
  • Page 34 Using one hand, grasp the drive cage handle located above the drive cage. Using your other hand, press the drive cage release button while pulling the drive cage toward the front of the chassis. Release button forward locking hole Drive cage release button Drive cage handle...

  • Page 35: Reinserting The Drive Cage

    Reinserting the drive cage You can easily slide the drive cage back into the chassis. To reinsert the drive cage: With one hand, press the drive cage release button, then push the drive cage back into the chassis with the other hand until the release button snaps into the rear locking hole.

  • Page 36: Replacing The Diskette Drive

    Replacing the diskette drive The 3.5-inch diskette drive is attached to the drive cage with a drive locking tab. The drive cage is secured in the chassis with a drive cage release button. You do not have to remove any screws to release the drive cage or remove the diskette drive.
  • Page 37 From the rear of the drive cage, push the diskette drive toward the front of the chassis and through the front bezel. Diskette drive Place the new drive into the drive cage. Make sure the threaded holes on the diskette drive align with the locking tab holes on the drive cage. Replace the drive locking tab.

  • Page 38: Adding A Second Diskette Drive

    Adding a second diskette drive You can add a second 3.5-inch diskette drive. You do not have to use any screws to add the diskette drive, but you need to purchase a diskette drive connector cable that supports two devices. To add a second diskette drive: Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 39 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler panel then ejects. Drive cage Filler panel Place the new diskette drive into the drive cage. Make sure the threaded holes on the diskette drive align with the locking tab holes on the drive cage.

  • Page 40: Replacing The Cd Drive

    Replacing the CD drive The CD drive is attached to the drive cage by a drive locking tab. You do not have to remove any screws to remove or install a CD drive. To replace the CD drive: Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 41 From the rear of the drive cage, push the drive toward the front of the chassis and through the front bezel. CD drive Set any jumpers on the new drive. (See the drive documentation for more information.) Place the new CD drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage.

  • Page 42: Adding A Second 5.25-Inch Device

    Adding a second 5.25-inch device You can add a second 5.25-inch device, such as a CD-RW or CD/DVD drive. You do not have to use any screws to add the device. Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 43 Remove the filler panel on the front bezel by squeezing the two tabs on the left side of the filler panel. The filler panel then ejects. Filler panel Set any jumpers on the new drive. (See the drive documentation for more information.) Replacing and Adding Drives...
  • Page 44 Place the new drive into the drive cage. Make sure the threaded holes on the drive align with the locking tab holes on the drive cage. 5.25-inch device Replace the drive locking tab. Connect the power and data cables to the drive. Push the release button in and slide the drive cage back into the chassis until the button snaps into the rear locking hole.

  • Page 45: Replacing The Hard Drive

    Replacing the hard drive The 3.5-inch hard drive is located in a metal tray that slides in and out of the hard drive cage. The tray has a spring so you can expand the tray to insert a drive. When you release the sides of the tray it will contract back together and secure the drive.
  • Page 46 Pull on the rail to expand the tray, then remove the drive from the tray. Set any jumpers on the new drive. (See the drive documentation for more information.) Align the threaded holes on the side of the hard drive with the metal points on the tray, then press the drive against the side rail.
  • Page 47 Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage. Drive tray rails Hard drive Push the drive tray into the drive cage until the release tabs snap into place.

  • Page 48: Adding An Additional Hard Drive

    Adding an additional hard drive The E1400 Mid Tower hard drive cage can hold up to three 3.5-inch hard drives. Important The IDE controller supports two IDE devices. If you want to install a third hard drive you need to install an add-in controller card.
  • Page 49 Remove the tray by squeezing both release tabs inward, then slide the hard drive tray out of the drive cage. Drive tray release tabs Hard drive cage Set any jumpers on the new drive. (See the drive documentation for more information.) Align the threaded holes on the side of the hard drive with the metal points on the tray.
  • Page 50 Expand the tray until it fits the size of your drive, then lower the drive into the tray. Release the tray so it can contract to secure the drive. Align the drive tray rails with the side channels in the hard drive cage, then slide the drive tray into the hard drive cage.
  • Page 51 Push the drive tray into the drive cage until the release tabs snap into place. Connect the power and data cables to the drive. Replace the right panel. (See “Replacing the side panels” on page 23 for instructions.) Reconnect the power cord and all other cords you removed, then turn on the system.

  • Page 52: System Components

    System Components Adding or replacing memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: 16 MB, 32 MB, 64 MB, 128 MB, and 256 MB Non-ECC (64-bit) memory Single- or double-sided configurations 512 MB maximum system memory The system board contains two DIMM sockets.
  • Page 53 To install DIMMs: Turn off the computer, disconnect the power cord, and disconnect the modem cord, if your computer has a modem. Open the case by following the instructions on page 19, observing the static electricity precautions on page 17. Remove the drive cage so that you can access the DIMM sockets.
  • Page 54 Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM. Replace the drive tray.

  • Page 55: Adding An Expansion Card

    Adding an expansion card The E1400 Mid Tower chassis has five expansion slots for PCI cards. The riser card has five PCI connectors. A card alignment guide attached to the riser card helps you align PCI cards in the slots. To add a PCI expansion card: Set any jumpers and switches on the card (see the card documentation for instructions).
  • Page 56 From inside the computer, press the slot cover clamp down and toward the back of the chassis, then lift the slot cover up and out of the chassis. Slot cover clamp Slot cover Plastic tab Card alignment guide Card alignment guide Adding an expansion card...
  • Page 57 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card. If the plastic tabs on the card alignment guide interfere with the proper seating of the card, the tabs may be snapped off to accommodate the installation the card.

  • Page 58: Replacing The Agp Card

    Replacing the AGP card Observe the following instructions for replacing the Accelerated Graphics Port (AGP) card. To replace the AGP card: Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. Remove the right panel. (See “Removing the side panels” on page 19 and observe the “Static electricity precautions”...

  • Page 59: Replacing The Battery

    Replacing the battery The battery (3.3V) provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the BIOS Setup utility screens before replacing the battery.
  • Page 60 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket. Replace the right side panel. (See “Replacing the side panels” on page 23 for more information.) Reconnect the power cord and all other cords you removed, then turn on the system.

  • Page 61: Replacing The Power Supply

    Replacing the power supply Observe the following instructions for removing the power supply and installing a new one. Your power supply can be removed without disconnecting power supply cables or removing screws. To replace the power supply: Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.
  • Page 62 Make sure that the voltage switch on the back of the new power supply is set to the correct voltage for your area. Insert the new power supply and slide it into the chassis until it engages the connector. Push the release level all the way in to secure the power supply. Replace the right side panel.

  • Page 63: Replacing The System Board

    Replacing the system board The system board is installed on a system board tray assembly. To remove the system board, you must first remove the system board tray assembly from the chassis. The tray assembly can be removed from the chassis without tools. The I/O shield is attached to the system board tray assembly and does not have to be removed when you remove the system board.
  • Page 64 Grasp the handle, lower the tray assembly slightly, then support the bottom or back of the tray assembly with your other hand and pull it away from the chassis. Warning Do not release the tray assembly until you have lifted it off the hinges and can safely place it on a work surface.
  • Page 65 To replace the system board: Remove or disconnect the following devices from the system board: Processor. (See “Replacing the processor” on page 61 for instructions.) DIMMs. (See “Adding or replacing memory” on page 45 for instructions.) AGP graphics card. (See “Replacing the AGP card” on page 51.) Devices from the old system board that are not included with the new board, such as processor retention brackets.
  • Page 66 To replace the system board tray assembly: Align the two hinges on the sides of the system board tray over the pins on the chassis. Hinges Hinge pins Move the release handle on the tray assembly to an outward position. Replacing the system board...
  • Page 67 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding slots on the chassis. Tab slots Tabs Push the handle in and slide the tray assembly downward until it locks the tray in place.

  • Page 68: Replacing The Processor

    Replacing the processor Your system board currently supports the Intel Celeron and Pentium III (FC-PGA 370) processors. See the Gateway Web site at www.gateway.com for updates on processor speeds supported by your system. When replacing a processor, order a processor upgrade kit. The kit includes the processor and a heat sink..
  • Page 69 Lift the heat sink at an angle and unhook the clip from the other tab. Lift the heat sink off the processor. Remove the processor: Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. Processor Pin 1 Locking...
  • Page 70 Replace the heat sink: Hook the metal clip on the heat sink to the tabs on the processor socket. Make sure the heat sink is level with the processor and the metal clips are securely attached. Caution It is very important that the heat sink makes direct contact with the processor or else it will not cool correctly, resulting in processor failure.
  • Page 71 System Components...

  • Page 72: Using The Bios Setup Utility

    Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the computer, then pressing F1 when prompted during the startup process.
  • Page 73 As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

  • Page 74: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web site (www.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
  • Page 75 To update the BIOS: Place the bootable diskette containing the BIOS files into drive A:, then restart the computer. The BIOS Setup utility starts. Press E . The menu opens. Main NTER Select , then press E Update Flash Memory From a File NTER Select Update System BIOS...

  • Page 76: Setting The System Board Jumpers

    Setting the system board jumpers The J6C1 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 7 for the location of the jumper.) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper.
  • Page 77 To recover the BIOS: Turn off the computer, disconnect the power cord, then disconnect the modem cord, if your computer has a modem. Open the case. (See “Opening the case” on page 19 and observe the “Static electricity precautions” on page 17.) Remove the jumper from the J6C1 jumper (See “System board”...

  • Page 78: Managing Your System

    Managing Your System Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal for a few milliseconds.

  • Page 79: Line Conditioners

    When purchasing a surge suppressor: Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL). Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system.

  • Page 80: Maintaining And Managing Your Hard Drive

    Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently, and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utilities By regularly using the following utilities, you can help maintain the performance of your hard drive: ScanDisk (Windows 95 and Windows 98)
  • Page 81 Click . ScanDisk checks the drive for errors. Start Follow any instructions on screen for completing the scan. Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files.

  • Page 82: Hard Drive Management Practices

    Log off network connections before starting Disk Defragmenter, or network communication may stop the defragmentation process and restart it at the beginning. Also, do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning. Important A disk defragmentation utility does not ship with Windows NT, but you can purchase one.
  • Page 83 Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files.
  • Page 84 Click above the list. To see the button, you may need Modified Modified to maximize the Find window. The list is sorted by date. Highlight all the files in the list except those with today’s date. Press D ELETE Deleting temporary Internet files As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache.

  • Page 85: System Integrity

    System integrity Your system must be protected against electrical problems and physical hazards such as heat, moisture, and dust. Also protect it against less obvious hazards such as viruses and hardware overloads. Protecting against viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system.

  • Page 86: Checking System Health With Landesk

    To remove a virus: If you suspect your system has been infected with a virus, find and remove the virus immediately using an antivirus program. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. If the virus is still on your computer, contact your system administrator or Client Care.

  • Page 87: System Recovery

    System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive.

  • Page 88: Using Your System Restoration Cd

    Click Print. , select Report type All devices and system summary Click Using your System Restoration CD The System Restoration CD included with your system can be used to: Install hardware drivers for Windows 95, Windows 98 and Windows NT Reinstall selected software applications, such as LANDesk Client Manager Instructions for each operating system are provided with the System Restoration System recovery...

  • Page 89: System Power Management

    System power management The power-management features supported by your system are described in the following sections. About soft-off When you turn off your computer by following the Windows shutdown procedure or pressing the power button, a small amount of power (less than 5 watts) still runs to the wakeup circuitry on the system board.
  • Page 90 Adding a Suspend option to the Start menu If it’s not already shown in the Start menu, you can add an option that puts your system into Suspend: Important If your system is part of a Novell network, putting your system in Suspend disconnects you from your network connection.

  • Page 91: Using Standby In Windows 98

    Taking your system out of Suspend You can take your system out of Suspend by pressing any key on the keyboard or by moving the mouse. (A PS/2 or USB keyboard or mouse can bring the system out of Suspend.) The power LED turns green and your system returns to the state it was in before it entered Suspend.
  • Page 92 Checking the type of power management on your system ACPI is available only if Windows 98 was installed with ACPI enabled. If Windows 98 was not installed with ACPI enabled, APM power management is available. To check the type of power management on your system: Click , then select , then...
  • Page 93 Click the tab. Advanced Under , select When I press power button on my computer Standby Click After you have set the power button to be a standby button, the button functions in this way: State of system Length of time you Result press button Normal working state...

  • Page 94: Cleaning Your System

    Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: Turn off the computer, then disconnect the mouse cable from the mouse port.

  • Page 95: Cleaning The Keyboard

    Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and disconnect it.

  • Page 96: Troubleshooting

    Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems. Introduction...

  • Page 97: Troubleshooting Checklist

    Troubleshooting checklist Before turning on the system, make sure that: The power cord is connected to the AC power-in connector and an AC outlet. The AC outlet is supplying power. If a power strip is used, it is turned on, and the circuit breaker is set. The voltage selection switch on the system power supply reflects the proper voltage.

  • Page 98: Cd/Dvd Drive Problems

    CD/DVD drive problems An audio CD produces no sound. Probable Cause Solution The CD is loaded incorrectly. Make sure the label is facing upward, then try again. The speakers are not Check the speaker cables. Make sure they are connected. connected properly and securely.
  • Page 99 Probable Cause Solution The CD is scratched or dirty. Try cleaning the CD with a lint-free cloth. Check the CD for scratches. The CD/DVD drive needs to From the Control Panel window (Start | be added as new hardware. Settings | Control Panel), double-click Add New Hardware.

  • Page 100: Hard Drive Problems

    Hard drive problems The SCSI drive is not recognized by the system. Probable Cause Solution The SCSI bus is not properly Make sure the last device on the SCSI chain terminated. is properly terminated. The drive is configured with a Change the device’s SCSI address to one that conflicting SCSI address.

  • Page 101: Memory/Processor Problems

    Memory/processor problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter the BIOS Setup utility and save the new removed, and the new memory configuration. configuration was not saved in BIOS Setup utility. The memory was installed Check the memory for proper seating and incorrectly.

  • Page 102: Modem Problems

    Modem problems The modem is not recognized by the system. Probable Cause Solution The modem has not been Add the modem as new hardware. added as new hardware. The modem is not connected Make sure the line connected to the modem to a live phone jack.

  • Page 103: Peripheral/Adapter Problems

    Peripheral/adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be From the Control Panel window (Start | added as new hardware. Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device.
  • Page 104 The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM Make sure the diskette you are trying to format formatted. is IBM compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk on the diskette.

  • Page 105: Printer Problems

    Printer problems The printer will not turn on. Probable Cause Solution The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source. The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position.

  • Page 106: System Problems

    System problems The system will not start up. Probable Cause Solution The system is not connected Check the power cable(s) and make sure of to an AC outlet. the connection to an AC power source. The voltage selection switch Make sure the voltage selection switch is set is not set correctly.

  • Page 107: The Mouse Does Not Work

    The mouse does not work. Probable Cause Solution The mouse is not plugged in Check the cable. Make sure it is plugged in or connected properly. correctly. The mouse driver did not load Load the appropriate mouse driver manually or when the system started.

  • Page 108: Video Problems

    Video problems The system is running but there is no display. Probable Cause Solution The monitor is not turned on. Make sure the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data cable is Make sure the monitor’s data cable is not connected.
  • Page 109 The color monitor displays everything in black and white. Probable Cause Solution The system was turned on Make sure the monitor is turned on, then before the monitor. restart the system. The display type is set From the Control Panel window (Start | incorrectly.
  • Page 110 Probable Cause Solution The monitor is too close to a Move the monitor away from sources of source of electrical electrical interference, such as televisions, interference. unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be Turn off the computer and monitor for at least degaussed.

  • Page 111: Error Messages

    Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.
  • Page 112 Error Message Solutions Diskette drive reset failed. Enter the BIOS Setup utility, then make sure of the diskette drive parameters. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F Make sure the boot disk contains the to retry boot.
  • Page 113 Error Message Solutions Invalid password. Enter your password again, making sure to enter it correctly. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password through system board jumper settings.
  • Page 114 Error Message Solutions Print queue is full. Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper. Add paper to the printer. Make sure the printer is online.
  • Page 115 Troubleshooting...

  • Page 116: Safety, Regulatory, And Notices

    Notices Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 117 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Make sure you set up the system on a stable work surface.
  • Page 118 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 119: Regulatory Compliance Statements

    These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the FCC Compliance and negate your authority to operate the product. Safety, Regulatory, and Notices...
  • Page 120 FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.

  • Page 121: Canadian Users

    Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...

  • Page 122: European Users

    Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.

  • Page 123: Japanese Users

    Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.

  • Page 124: Australia And New Zealand Users

    Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...

  • Page 125: Laser Safety Statement

    TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
  • Page 126 Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire...
  • Page 127 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 128: Specifications

    Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Mid Tower case size 8.2 in. (20.828 cm) x 17.8 in. (45.212 cm) x 19 in. (48.26 cm) (W x D x H). ®...
  • Page 129 System environment Internal temperature: 10 C to 35 C Humidity: 20% to 80% Altitude: -200 ft. to 10,000 ft. Shock/vibration: 12g, 11ms half-sine; 2 to 200Hz, 0.25g sinusoidal CPU clearance: >0.4 inch after installation, top and sides Certification FCC Class B, UL, CUL, CE Mark, VCCI, CB Scheme. Specifications...

  • Page 130: Index

    Index checking system health with LANDesk accessories, safety precautions cleaning adapter cards, troubleshooting computer case adding monitor case 5.25-inch drive monitor screen diskette drive mouse expansion card system hard drive conditioner, line additional information, getting connectors, location of Advanced menu, Setup utility copyright notice AGP card cover...
  • Page 131 emptying the recycle bin installing error messages battery Exit menu, Setup utility LANDesk Client Manager expansion card memory adding system board tray assembly troubleshooting integrity, system internal features FAQ (frequently asked questions), accessing jumpers FCC notice BIOS recovery American users clearing passwords Australian users setting...
  • Page 132 cleaning European users mouse Japanese users cleaning New Zealand users troubleshooting removing 3.5-inch drive cage 5.25-inch drive cage operating system, setup AGP card left panel right panel peripheral devices, troubleshooting system board ports, location of system board tray assembly POST (power-on self-test) explained replacing power button 3.5-inch drive cage...
  • Page 133 Security menu, Setup utility removing setting up system configuration, recording operating system system integrity safety precautions system recovery Setup utility system reset BIOS Windows 95 menus Windows 98 navigating through Windows NT shut-down procedures system restoration CD soft-off, using system setup space, hard drive system shut down standard features...
  • Page 134 BIOS hard drive maintenance video, troubleshooting viruses, protecting against wakeup circuitry Windows 95 setup shut-down procedures Windows 98 setup shut-down procedures Windows NT setup shut-down procedures Index...
  • Page 135 Index...
  • Page 136 MAN US E1400 MT SYS GDE R0 02/00...

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