Maintenance Service; Contacting Maintenance Support - Fujitsu Primergy TX120 User Manual

Chapter 9 Operation and Maintenance

9.8 Maintenance Service

This section explains the details of the maintenance service.
If the cause of the failure is uncertain or if the original condition cannot be restored,
contact the seller or an office listed in the "Contact Information" of "Start Guide".

9.8.1 Contacting Maintenance Support

Before contacting maintenance support, check the following.
Fill in the "Configuration Sheet" and "Accident Sheet" of "Configuration Sheets".
Item
• Model name and product ID of the server
They are described on the label on the server. For the label location, refer to "Start Guide".
• Hardware configuration (Types and locations of internal options)
• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)
• OS
• LAN/WAN system configuration
• Phenomena (what happened when doing what, what was displayed, etc.)
• Date and time of an accident
• Environmental settings of the server
• LED statuses
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