Troubleshooting; Hardware Troubleshooting - Fujitsu Primergy TX120 User Manual

9.2 Troubleshooting

This section explains the resolutions when the server is not running properly or when
error messages are displayed.
For each situation, refer to the following.
- Hardware problems: "9.2.1 Hardware Troubleshooting"
- Error messages: "9.2.2 Error Messages" ( Pg.217)
- Software problems: "9.2.3 Software Troubleshooting"
If the problem is not resolved after performing these troubleshooting, contact an office listed in the
"Contact Information" of "Start Guide".
When contacting your maintenance engineer, refer to "9.8.1 Contacting Maintenance Support"
( Pg.240) and collect the required information.
Information for PRIMERGY
For the latest information on PRIMERGY, update modules, drivers and the software, refer to the Fujitsu
PRIMERGY website.
http://primergy.fujitsu.com

9.2.1 Hardware Troubleshooting

This section explains hardware related troubleshooting. If it does not operate properly or if a failure is
suspected, check the following.
For optional devices, refer to "PRIMERGY ServerBooks" supplied with the server, and "Supplement"
supplied with options.
Server
The server does not power on, or the power LED on the front of the server
does not light up.
Check to see whether the power cable is properly connected to the outlet. For instructions on connecting
the power cable, refer to "Start Guide".
The access LED does not light up.
The server may be damaged. Contact an office listed in the "Contact Information" of "Start Guide".
When contacting your maintenance engineer, refer to "9.8.1 Contacting Maintenance Support"
( Pg.240) and collect the required information.
An error message is displayed.
Adopt suitable measures, referring to "9.2.2 Error Messages" ( Pg.217).
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