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8e6 Technologies Enterprise Reporter HL-002-002 Quick Start Manual

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Enterprise Reporter
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QUICK START

GUIDE
Model: ER
HL-022-002, HL-002-002, SL-002-002
Release: 4.1.20 / Updated: 09.19.08

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Summary of Contents for 8e6 Technologies Enterprise Reporter HL-002-002

  • Page 1: Quick Start

    Enterprise Reporter ® QUICK START GUIDE Model: ER HL-022-002, HL-002-002, SL-002-002 Release: 4.1.20 / Updated: 09.19.08...
  • Page 2 8e6 Technologies. Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no war- ranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Table Of Contents

    ontents eR e nteRpRise epoRteR About this Document ... 2 Conventions Used in this Document ... 2 ...3 eRviCe nfoRmation ReliminaRy etup RoCeduRes Unpack the Unit from the Carton ... 4 Select a Site for the Server ... 5 Rack Mount the Server ... 6 Check the Power Supply ...
  • Page 4 egulatoRy peCifiCations and Declaration of the Manufacturer or Importer ... 57 : sCsi C ppendix onneCted Preliminary Setup Procedures ... 60 Install the Unit ... 65 Physical Components ... 67 ...70 ndex ...57 isClaimeRs ...60 toRage eviCe nterprise eporter uick tart uide...

  • Page 5: Er E Nterprise Eporter Ntroduction

    Thank you for choosing to evaluate the 8e6 Technologies ER Enterprise Reporter. The ER is designed to readily obtain information about end users’ Internet activity via log files (text files containing Web access data) from a source device such as the 8e6 R3000 Enterprise Filter.

  • Page 6: About This Document

    Introduction - This section is comprised of an overview of the ER product and how to use this document • Service Information - This section provides 8e6 Technologies contact information • Preliminary Setup Procedures - This section includes instructions on how to physi- cally set up the ER in your network environment •...

  • Page 7: S Ervice I Nformation

    The user should not attempt any maintenance or service on the unit beyond the proce- dures outlined in this document. Any initial hardware setup problem that cannot be resolved at your internal organiza- tion should be referred to an 8e6 Technologies solutions engineer or technical support representative. 8e6 Corporate Headquarters (USA) Local 714.282.6111...

  • Page 8: Reliminary S Etup P Rocedures

    ReliminaRy Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packag- ing container is damaged, photograph it for reference. Carefully unpack the unit from the carton and verify that all accessories are included. Save all packing materials in the event that the unit needs to be returned to 8e6 Tech- nologies.

  • Page 9: Select A Site For The Server

    Select a Site for the Server The server operates reliably within normal office environmental limits. Select a site that meets the following criteria: • Clean and relatively free of excess dust. • Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free of obstructions.

  • Page 10: Rack Mount The Server

    Rack Mount the Server Rack Setup Precautions Warning: Before rack mounting the server, the physical environment should be set up to safely ac- commodate the server. Be sure that: • The weight of all units in the rack is evenly distributed. Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

  • Page 11: Rack Setup Suggestions

    Rack Mount Instructions for HL Servers Rack Setup Suggestions • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components on the bottom of the rack first, and then work Identify the Sections of the Rack Rails You should have received two rack rail assemblies with the 8e6 server unit.
  • Page 12 Locking Tabs: Both chassis rails have a locking tab, which serves two functions. The first is to lock the server into place when installed and pushed fully into the rack, which is its normal position. Secondly, these tabs also lock the server in place when fully extend- ed from the rack.
  • Page 13 Install the Server into the Rack You should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails.
  • Page 14 Install the Server into a Telco Rack If you are installing the 8e6 server unit into a Telco type rack, use two L-shaped brackets on either side of the chassis (four total). First, determine how far follow the server will ex- tend out the front of the rack.
  • Page 15 Rack Mount Instructions for SL Servers Rack Setup Suggestions • Determine the placement of each component in the rack before you install the rails. • Install the heaviest server components on the bottom of the rack first, and then work Install the Inner Slides 1.
  • Page 16 Install the Slide Assemblies to the Rack 1. After you have installed the short and long brackets to the outer slides, you are ready to install the whole slide assemblies (outer slides with short and long brackets at- tached) to the rack. (See the previous page.) 2.
  • Page 17 Install the Chassis into the Rack 1. Push the inner slides, which are attached to the chassis, into the grooves of the outer slide assemblies that are installed in the rack as shown below: 2. Push the chassis all the way to the back of the outer slide assemblies as shown be- low: nterprise eporter...
  • Page 18 Install the SL or HL Server Bezel After rack mounting an SL or HL server, the bezel should be installed on the front end of the chassis. NOTE: This portion of the installation process requires you to unpack the bezel. The bezel has been packaged separately from the unit to prevent damage during shipping.

  • Page 19: Check The Power Supply

    Check the Power Supply This server is equipped with a universal power supply that handles 100-240 V, 50/60 Hz. A standard power cord interface (IEC 950) facilitates power plugs that are suitable for most European, North American, and Pacific Rim countries. Power Supply Precautions Warning: •...

  • Page 20: General Safety Information

    WARNING: If the server is used in a manner not specified by the manufacturer, the protection provided by the server may be impaired. WARNING: 8e6 Technologies is not responsible for regulatory compliance of any server that has been modified. Altering the server’s enclosure in any way other than the installation operations specified in this document may invalidate the server’s safety certifications.

  • Page 21: Electrical Safety Precautions

    • Do not expose the server to rain or use near water. If liquids of any kind should leak into the chassis, power down the server, unplug it, and contact 8e6 Technologies technical support. • Disconnect power from the server before cleaning the unit. Do not use liquid or aero- sol cleaners.

  • Page 22: Motherboard Battery Precautions

    Motherboard Battery Precautions Caution: The battery on the motherboard should not be replaced without following instructions provided by the manufacturer. Only qualified service personnel should replace batteries. The battery contains energy and, as with all batteries, a malfunction can cause heat, smoke, or fire, release toxic materials, or cause burns.

  • Page 23: I Nstall The S Erver

    nstall the eRveR Step 1: Setup Procedures This step requires you to link the workstation to the ER. You have the option of using the text-based Quick Start setup procedures described in Step 1A, the Administrator console setup procedures described in Step 1B, or the LCD panel setup procedures described in Step 1C.

  • Page 24: Step 1A: Quick Start Setup Procedures

    Step 1A: Quick Start Setup Procedures Storage Device Setup (for Attached Storage Units) If you have a NAS (SCSI Connected Storage Device or “SAN”) that will be used with the ER, you will need to connect it to the ER at this point. Refer to the Appendix at the end of this document for instructions on how to connect the SCSI Connected Storage Device.
  • Page 25 Fig. 3 - Diagram of SL chassis front panel, power button at far right Fig. 4 - Diagram of HL chassis front panel, power button at far right Once the ER is powered up, proceed to the instructions for HyperTerminal Setup Proce- dures.

  • Page 26: Hyperterminal Setup Procedures

    HyperTerminal Setup Procedures If using a serial console, follow these procedures to create a HyperTerminal session. A. Launch HyperTerminal by going to Start > Programs > Accessories > Communica- tions > HyperTerminal: B. In the Connection Description dialog box, enter any session Name, and then click OK to open the Connect To dialog box: nterprise eporter...
  • Page 27 C. At the Connect using field, select the COM port assigned to the serial port on the laptop (probably “COM1”), and then click OK to open the Properties dialog box, dis- playing the Port Settings tab: D. Specify the following session settings: •...
  • Page 28 F. In the HyperTerminal session window, go to File > Properties to open the Properties dialog box, displaying the Connect To and Settings tabs: G. Click the Settings tab, and at the Emulation menu select “VT100”. H. Click OK to close the dialog box, and to go to the login screen. NOTE: If using a HyperTerminal session, the login screen will display with black text on a white background.

  • Page 29: Login Screen

    Login screen The login screen displays after powering on the ER unit using a monitor and keyboard, or after creating a HyperTerminal session. NOTE: If the screensaver currently displays on your screen, press the Enter key to display the login screen. A.

  • Page 30: Quick Start Menu: Administration Menu

    Quick Start menu: administration menu A. At the Press the number of your selection prompt, press 2 to select the “Quick Start Setup” process. The Quick Start menu takes you to the following configuration screens to make en- tries: • Configure network interface LAN1 •...

  • Page 31: System Status Screen

    System Status screen The System Status screen contains the following information: • Capturing Interface specified in screen 3 (Configure network interface LAN1) • lan1 IP address and netmask specified in screen 3, and current status (“Active” or “Inactive”) • Default gateway IP address specified in screen 4 (Configure default gateway) •...

  • Page 32: Step 1B: Console Setup Procedures

    Step 1B: Console Setup Procedures Preliminary Setup Create a “setup workstation” using a Windows-based laptop or desktop machine with a network card and Internet Explorer 6.0 (or later). The setup workstation will be used for accessing the ER server on the network and configuring the unit. Workstation Configurations A.
  • Page 33 Link the Workstation to the ER The procedures outlined in this sub-section require the use of the CAT-5E crossover cable. A. Plug one end of the CAT-5E crossover cable into the ER’s LAN 1 port. NOTE: When facing the rear of the chassis, the LAN 1 port is the port on the left.
  • Page 34 D. Power on the ER by lowering the bezel and pressing the large button at the right of the front panel (see diagrams below): Diagram of SL chassis front panel, power button at far right Diagram of HL chassis front panel, power button at far right WARNING: The ER is an information database.

  • Page 35: Network Setup

    Network Setup When the ER is fully booted, you can configure network settings. For this step, you will need your network administrator to provide you the host name, gateway address, and one unused IP addresses. Access the Internet A. Launch Internet Explorer from the setup workstation. B.

  • Page 36: Network Settings

    C. Click OK to go to the main screen of the Administrator console: Network Settings A. From the Network menu at the top left of the screen, choose Network Setting to display the Network Settings screen in which you enter LAN settings the ER will use on your network: nterprise eporter...
  • Page 37 B. Enter the Host Name that includes your domain name. For example: er.myserver. com. This must be a valid DNS entry. C. Enter the LAN 1 IP address of the ER server. This IP address must be FTP-accessi- ble via the Web access logging device, and via port 3306 from the client workstation that will run the reports.
  • Page 38 Regional Setting: Time Zone A. From the Network menu, choose Regional Setting to display the Regional Setting screen in which you specify the geographic region of the ER, select the language set to display in the console, and then select the Network Time Protocol (NTP) servers the ER will use for time synchronization with Internet clocks: B.
  • Page 39 Regional Setting: Language A. If necessary, select a language set from the Language pull-down menu to display that text in the console. B. Click Save. Regional Setting: NTP Servers A. In the Server 1 field on the Time Settings screen, enter the IP address of the primary NTP server you wish to use for clock settings on your server.
  • Page 40 Physically Connect the ER to the Network Now that your ER network parameters are set, you can physically connect the unit to your network. This step requires a standard CAT-5E cable (not the CAT-5E crossover cable supplied with the ER). NOTE: This section requires you to restart the ER.

  • Page 41: Step 1C: Lcd Panel Setup Procedures

    Step 1C: LCD Panel Setup Procedures The ER can be configured using the LCD panel on front of the chassis bezel. When the bezel is placed on the front of the chassis, with the USB plug inserted into the USB port, the default LCD screen displays.
  • Page 42 NOTE: Navigation tips in the 8e6 menu: • Use the up / down arrow key to scroll up / down the menu • Press the checkmark key to choose the current selection • Press the “X” to go back to the previous screen Make a selection from the menu, and press the checkmark key to go to that screen.
  • Page 43 A. Choose Change NIC Mode and press the checkmark key to go to the Change NIC Mode screen with the following options: • Modes • Note NOTE: If “Note” is selected, and the right arrow key is pressed, the following message displays: “Remember to reboot the machine for these changes to take effect.”...
  • Page 44 Host Name When the Host Name option is selected, the Host Name screen displays with the Config- ure Hostname menu item. A. Choose Configure Hostname and press the checkmark key to go to the Configure Hostname screen. B. Use the arrow keys to navigate the menu. Press the right arrow key to view the alphabets in first uppercase and then lowercase, numbers from 0-9, and lastly the symbol characters.

  • Page 45: Lcd Options Menu

    Reset Admin Console Password When the Reset Admin Console Password option is selected, the Reset Admin Console screen displays with a WARNING menu item. A. Choose *** WARNING *** to display the message screen: *** WARNING *** The Admin console username/password will be reset to ‘admin’/ ’reporter’...

  • Page 46: Lcd Controls

    Heartbeat When the Heartbeat option is selected, the Heartbeat screen displays. A. Press the checkmark or right arrow key three times to view each of the three avail- able options: • heartbeat feature enabled (checkbox populated with “x”) • heartbeat feature disabled (checkbox empty) •...

  • Page 47: Step 2: Change User Name And Password, Set Self-Monitoring

    Step 2: Change User Name and Password, Set Self- Monitoring Now that the ER is physically installed on your network and you have configured its net- work settings, you should be able to access the Administrator console. Access the Internet A.

  • Page 48: Change User Name And Password

    • Did you restart the ER after changing the network settings? • If still unsuccessful, contact an 8e6 Technologies solutions engineer or technical sup- port representative. Change User Name and Password A. Set up a new administrator user name and password by clicking on the Network pull-...

  • Page 49: Set Self-Monitoring

    Set Self-Monitoring A. From the Server pull-down menu, choose Self-Monitoring to display the Self Moni- toring screen: B. Choose YES to activate monitoring. C. Enter the Master Administrator’s E-Mail Address. D. Click Choice one and enter an e-mail address of an individual in your organization that you would like notified if the ER detects any problems when processing data.

  • Page 50: Step 3: R3000 Configuration

    Step 3: R3000 Configuration If you are using 8e6’s R3000 for your Web-access logging device, this step can be per- formed any time during ER setup, but must be completed in order for the ER to receive logs from the R3000. A.

  • Page 51: Step 4: Client Workstation Configuration

    Step 4: Client Workstation Configuration Once your ER is installed, you need to be sure the workstation that will run the client has the following minimum requirements: • Pentium III class processor or greater • 512 MB RAM minimum, 1 GB RAM recommended •...

  • Page 52: Step 5: Launch The Er Client

    Step 5: Launch the ER Client A. Launch IE, enter http://x.x.x.x:8080 or https://x.x.x.x:8443 in the address window (in which “x.x.x.x” represents the IP address of the ER server), and then click Go to access the login window of the ER client. B.
  • Page 53 C. In the navigation panel, select Settings, and then choose User Permissions from the menu: D. Click Add User to open the Enter User Permissions dialog box: E. Enter the Username. F. Enter the Password, and Confirm Password. G. Select the User Type (“Admin” or “Sub-Admin”). H.

  • Page 54: C Onclusion

    Refer to the ER Web Client User Guide for information on generating reports. NOTE: If you cannot view reports, or if your specific environment is not covered in the ER Administrator User Guide, contact an 8e6 Technologies solutions engineer or technical support representative. Port 22 (SSH) and Port 3306 (SQL) must be open on your network to allow access by remote technical support.

  • Page 55: I Mportant I Nformation About Using The Er In The E Valuation M Ode

    mpoRtant nfoRmation about using the valuation When evaluating the ER and using this product in the evaluation mode, the Expiration screen in the Administrator console and the ER Server Statistics window in the client will display and function differently than they do in the activated (standard) mode of the ER (described in the ER Administrator User Guide and ER Web Client User Guide).

  • Page 56: Er Client, Er Server Statistics Window

    ER Client, ER Server Statistics Window In the ER Server Statistics window, the note “*Evaluation Mode Enabled” displays above the ER Activity frame. To the right of this note, the Info button displays. When this button is clicked, an alert box opens with the message: “Evaluation Mode – Max Data Storage ‘X’...

  • Page 57: Led I Ndicators And B Uttons

    led i ndiCatoRs and SL Unit Front LED Indicators and Buttons for Hardware Status Monitoring LED indicators and buttons for hardware status monitoring display on the front panel, located on the right side of the SL and MSA chassis (see diagrams below). SL chassis control panel LED indicators alert you to the status of a feature on the unit while buttons let you per- form a function on the unit.

  • Page 58: Hl Unit

    HL Unit Front LED Indicators and Buttons for Hardware Status Monitoring On an HL unit, the following control panel buttons, icons, and LED indicators for hard- ware status monitoring display on the right side of the front panel: HL chassis control panel The buttons and LED indicators for the depicted icons function as follows: UID (button) –...
  • Page 59 Rear LED Indicators for Hardware Status Monitoring UID (LED indicator) – On the rear of the HL chassis, to the left of the power supplies, a steady blue UID LED indicator displays when the UID button on the control panel is pressed.

  • Page 60: Hl And Sl Units

    HL and SL Units Front LED Indicators for Software and Hardware Status Monitoring On an HL or SL unit, the following LED indicators for software and hardware status moni- toring display on the left side of the front panel: left side of the front panel LED Indicator Color...

  • Page 61: R Egulatory S Pecifications And D Isclaimers

    egulatoRy peCifiCations and Declaration of the Manufacturer or Importer Safety Compliance USA: UL 60950-1 2nd ed. 2007 Europe: Low Voltage Directive (LVD) 2006/95/EC to CB Scheme EN 60950: 2006 International: UL/CB to IEC 60950-1:2006 Electromagnetic Compatibility (EMC) USA: FCC CFR 47 Part 15, Verified Class A Limit Canada: IC ICES-003 Class A Limit Europe:...

  • Page 62: Electromagnetic Compatibility Class A Notice

    Electromagnetic Compatibility Class A Notice Industry Canada Equipment Standard for Digital Equipment (ICES-003) Bureau of Standards Metrology and Inspection (BSMI) - Taiwan nterprise eporter uick tart uide...

  • Page 63: Declaration Of Conformity

    Directive(s) and Standard(s). Location: Orange, CA, USA Date: January 21, 2008 nterprise eporter uick tart 8e6 Technologies 828 W. Taft Avenue Orange, CA 92865 Low Voltage • 2006/95/EC • 2004/108/EC Safety • EN60950: 2006 • EN55022: 2006 • EN55024: 1998 +A2:2003 •...

  • Page 64: Ppendix : Scsi C Onnected Torage Evice

    : san i ppendix nstallation : sCsi C ppendix This appendix pertains to the installation of the optional NAS (SCSI Connected Storage Device or “SAN”) unit. Preliminary Setup Procedures Unpack the Unit from the Carton Inspect the packaging container for evidence of mishandling during transit. If the packag- ing container is damaged, photograph it for reference.
  • Page 65 Rack Mount the Server Rack Mount Components The following items are needed to install rails for rack mounting: • 1 x Slide Kit and Mounting Hardware • 1 pair Accuride Slide Rails Rack Setup Precautions Warning: Before rack mounting the unit, the physical environment should be set up to safely ac- commodate the unit.
  • Page 66 : san i ppendix nstallation Step 1 Remove inner slide rail as shown. Press down on latch to release. Step 2 Attach inner slide rail to chassis using 3 screws as shown. NOTE: When attaching the extended brackets, attach them loosely at first. Adjust the length to fit the cabinet, and then tighten.
  • Page 67 Step 3 Attach left and right rear (long) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket. NOTE: Make sure the flange is on the bottom edge. Step 4 Attach left and right front (short) extended brackets to the outer rail using 2 screws, 2 washers, and 2 nuts for each bracket.
  • Page 68 : san i ppendix nstallation Step 5 Attach outer rail to chassis using 4 screws and cage nuts per rail, 2 at each end. Step 6 Slide chassis into outer rail carefully, making sure the chassis is level with the slide. NOTE: It’s easier if the drives and power supplies are removed first before sliding the chassis into the outer rail.

  • Page 69: Install The Unit

    Install the Unit Link the ER Unit with the SCSI Connected Device This step is a continuation from the Storage Device Setup (for Attached Storage Units) portion of Step 1A or 1B in the ER section. The procedures outlined in this step require the use of the CAT-5E crossover cable and the Ultra SCSI 160 cable.
  • Page 70 : san i ppendix nstallation G. Turn on the power switches at the back of the storage device, which are positioned to the right of the power cord connectors. The boot-up process may take up to 5 minutes. When the unit is booted up, the three vertical LED lights at the left of the front panel will be lit up (see Figure 3).

  • Page 71: Physical Components

    Physical Components nterprise nterprise eporter eporter uick uick tart tart uide uide : san i ppendix nstallation...

  • Page 72: Led Display

    : san i ppendix nstallation LED Display Temperature and Ventilation Status When the LED is green, the blowers are operating at an acceptable RPM, and the inter- nal temperature sensors are within acceptable limits. The LED alternates green and red to indicate a predicted failure of one blower or an alarmingly rapid increase in temperature.

  • Page 73: Silence Button

    Management Alarm A green LED indicates nominal status. A red LED indicates RAID controller or non-PSU/Blower enclosure errors. Silence Button Insert a thin object to temporarily silence the audible alarm. This button also is used for confirming creation in the RAID configuration mode. Disc Drive Alarm The LED is illuminated yellow if a drive is suspected to be bad.

  • Page 74: I Ndex

    ndex Boot Up 30 BSMI 57, 58 Change Quick Start password 26 Change User Name and Password 44 crossover cable 4, 19, 29, 36, 60, 65 EMC 57, 59 ER Client 48 ER Server Statistics 52 Evaluation Mode 2, 51, 52 Expiration 51 FCC 57 HL 1, 4, 7, 14, 16, 20, 21, 29, 30, 54, 55, 56, 57, 59...
  • Page 75 R3000 1, 36, 46 Rack Setup Precautions 6 RAID 1, 56, 69 reboot 37, 41 Reset admin console account 26 Reset Admin Console Password 41 Reset system to factory defaults 26 RoHS compliant 59 SCSI 2, 4, 20, 28, 37, 60, 65 serial port cable 4, 19, 20 shut down 36, 37, 41 SL 1, 4, 11, 14, 20, 21, 29, 30, 53, 56, 57, 59...
  • Page 76 8e6 Corporate Headquarters (USA): 828 West Taft Avenue Orange, CA 92865-4232 • Tel: 714.282.6111 or 888.786.7999 Fax: 714.282.6116 (Sales/Technical Support) • 714.282.6117 (General Office) Satellite Office: 8e6 Taiwan: 7 Fl., No. 1, Sec. 2, Ren-Ai Rd., Taipei 10055, Taiwan, R.O.C. Tel: 886-2-2397-0300 •...

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