Support Bundles - Oracle Sun ZFS Service Manual

System
Disks:
DISK
disk-000
disk-001
Note: The "disk" column is not required by the GUI.

Support Bundles

The appliance can generate support bundles containing system configuration information and
core files for use by remote support in debugging system failures. Support bundles are
generated automatically in response to faults if the Phone Home service is enabled.
Administrators can manually generate and upload a support bundle from this section of the
Maintenance > System screen.
Once generated, support bundles are automatically uploaded to Oracle's Support files Service at
http://support.oracle.com. (http://support.oracle.com.)
must be connected to the Internet, either directly or through the web proxy configured on the
Phone Home service screen. If the upload fails, the system will make another attempt.
After a support bundle has been successfully uploaded, the support bundle and core files are
automatically deleted from the system.
Managing Support Bundles Using the BUI
To generate a support bundle, click the
> System screen. You are presented with the randomly generated filename for the support
bundle. Provide this filename to support personnel so that they can retrieve your support
bundle.
For each support bundle currently being generated or uploaded or which has failed to upload,
the following options may be available:
Icon
106 Sun ZFS Storage 7x20 Appliance Customer Service Manual • December 2011 E26399–02
LABEL STATE
HDD 7 healthy
HDD 6 healthy
Description
Cancel the current operation. If the bundle is being generated, it will be deleted. If the
bundle is being uploaded, the upload will be cancelled and the appliance will not retry
it later.
Download the support bundle.
Try again to upload the bundle to support.
Cancel any pending operation and delete the support bundle.
To facilitate this, the appliance
icon next to Support Bundles on the Maintenance