Support; Service Delivery Platform; Oracle Premier Support For Systems; Contacting Support - Oracle StorageTek SL8500 User Manual

LC to LC, 9/125 Micron Two Gigabit Fiber-Optic Cables
10 m (32.8 ft) Duplex, Plenum
50 m (164 ft) Duplex, Plenum
100 m (328 ft) Duplex, Plenum
ESCON Cables
13 m (40 ft) Riser
107 m (350 ft) Riser
13 m (40 ft) Plenum
31 m (100 ft) Plenum
107 m (350 ft) Plenum

Support

Service and support representatives are available to assist with hardware and software
problem resolution. During the initial order and installation planning, you can contact
local and remote support with any questions.

Service Delivery Platform

The Service Delivery Platform (SDP) is a support enhancement solution that provides
faster problem resolution, analysis, trending, and improved diagnostic capabilities.
The SDP consists of a smart appliance placed at the customer site that connects to the
library and any StorageTek T-series tape drives. The SDP collects device events and
alerts support analysts, providing remote diagnosis and auto service requests (ASR).
For more information, customers should contact an Oracle representative, or visit:
http://www.oracle.com/technetwork/systems/asr/documentation/oracle-install
ed-storage-330027.html

Oracle Premier Support for Systems

Oracle Premier Support is a fully integrated support solution which features:
Complete system coverage and unlimited 24/7 access to Oracle system specialists
■
Essential product updates, such as firmware
■
Personalized, proactive IT support and rapid-response hardware service
■
For more information, visit:

Contacting Support

The Oracle Global Customer Support Contacts Directory can be found at:
http://www.oracle.com/us/support/contact-068555.html
To submit, update, or review service requests, go to My Oracle Support at:
https://support.oracle.com/
http://www.oracle.com/us/support/index.html
Ordering
Part Number
CABLE10800330-Z-N
CABLE10800332-Z-N
CABLE10800305-Z-N
Part Number
CABLE10800289-Z-N
CABLE10800292-Z-N
CABLE10800285-Z-N
CABLE10800286-Z-N
CABLE10800288-Z-N
Library Overview 1-25