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Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together.
About This Guide This guide provides instructions for installing and troubleshooting the PortMaster® Office Router from Lucent Technologies, Inc. Instructions for ordering ISDN service and electrical, physical, pinout, and modem specifications are also supplied. Audience This guide is designed to be used by qualified system administrators and network managers.
Additional References • PortMaster hardware installation guides These guides contain complete hardware installation instructions. An installation guide is shipped with each PortMaster. • PortMaster Routing Guide This guide describes routing protocols supported by PortMaster products, and how to use them for a wide range of routing applications. •...
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Additional References RFC 1332, The PPP Internet Protocol Control Protocol (IPCP) RFC 1334, PPP Authentication Protocols RFC 1349, Type of Service in the Internet Protocol Suite RFC 1413, Identification Protocol RFC 1490, Multiprotocol Interconnect Over Frame Relay RFC 1541, Dynamic Host Configuration Protocol RFC 1542, Clarifications and Extensions for the Bootstrap Protocol RFC 1552, The PPP Internet Packet Exchange Control Protocol (IPXCP) RFC 1587, OSPF NSSA Options...
Document Conventions Books Building Internet Firewalls. D. Brent Chapman and Elizabeth D. Zwicky. Sebastopol, CA: O'Reilly & Associates, Inc., 1995. (ISBN 1-56592-124-0) DNS and BIND, 2nd ed. Paul Albitz and Cricket Liu. Sebastopol, CA: O'Reilly & Associates, Inc., 1992. (ISBN 1-56592-236-0) Firewalls and Internet Security: Repelling the Wily Hacker.
Document Advisories Convention Examples Italic font Identifies a • set Ether0 address Ipaddress command-line • Replace Area with the name of the placeholder. OSPF area. Replace with a real name or value. Square brackets ([ ]) Enclose optional • set nameserver [2] Ipaddress keywords and •...
Contacting Lucent Remote Access Technical Support Contacting Lucent Remote Access Technical Support The PortMaster comes with a 1-year hardware warranty. For all technical support requests, record your PortMaster ComOS version number and report it to the technical support staff or your authorized sales channel partner. New releases and upgrades of PortMaster software are available by anonymous FTP from ftp://ftp.livingston.com/pub/le/.
PortMaster Training Courses – From North America and Latin America to support@livingston.com. – From the Asia Pacific Region to asia-support@livingston.com. • Using the World Wide Web, see http://www.livingston.com/. PortMaster Training Courses Lucent Remote Access offers hands-on, technical training courses on PortMaster products and their applications.
PortMaster Office Router Overview Intended for use in remote offices and home networks, the PortMaster Office Router series consists of high- and low-speed routers designed to operate in multiprotocol network environments. All Office Routers support the IP and IPX protocols and have packet filtering capabilities.
Installing the PortMaster Office Router Installation Checklist 1. Choose a Site 2. Prepare the Work Area 3. Connect a Console 4. Connect an Ethernet Cable 5. Connect a 56Kbps to T1/E1 Line (OR-HS) or Fractional T1/E1 Line (OR-LS) 6. Connect an ISDN BRI Line (OR-ST and OR-U) 7.
Choose a Site 1. Choose a Site Follow these guidelines to select a site for your Office Router. Environment Choose a clean and dust-free environment. Choose a secure, flat surface area for desktop installation. Choose an air conditioned area if possible. Choose an area without direct sunlight, close proximity to heat sources, or high levels of electromagnetic interference (EMI).
Prepare the Work Area 2. Prepare the Work Area Prepare for installation by gathering the following equipment and following all safety recommendations. Required Equipment 5/32-inch flathead screwdriver Safety Recommendations Keep the chassis area clean and dust free during and after installation. Disconnect the Office Router from the power source before working near power supplies or changing a fuse.
Connect a Console 3. Connect a Console Follow these instructions to connect a console. Required Equipment RJ-45-to-DB-25 console cable, with a 25-to-9-pin female adapter if you are using a PC (See “Console Cable” on page D-2 for pinout information.) One of these cables is shipped with all Office Router models. To order additional cables from Lucent, specify product code CBL-CDB45.
Connect an Ethernet Cable 4. Connect an Ethernet Cable The following Ethernet cables can be connected to the Office Router. (See “Ethernet Specifications” on page D-8 for more information.) Ethernet 10BaseT Ethernet 10Base5 (AUI) Ethernet 10BaseT Follow these instructions to connect an Ethernet cable to the Ethernet 10BaseT port. Required Equipment Category 5 twisted pair cable, as specified by the EIA/TIA-568-B wiring standard, with an RJ-45 connector (See “Ethernet Specifications”...
Connect an Ethernet Cable 2. Set DIP switch 3 up (OR-U shown). ISDN/U Ethernet S1-S2 1186-0009 Ethernet 10Base5 (AUI) Follow these instructions to connect an Ethernet cable to the Ethernet 10Base5 (AUI) port. Required Equipment RG-11 50-ohm coaxial cable with a DB-15 female connector (See “Ethernet Specifications”...
Connect a 56Kbps to T1/E1 Line (OR-HS) or Fractional 2. Ensure that DIP switch 3 is down (OR-M shown). Ethernet S1 - PC-Card 1186-0006 1186_0006 5. Connect a 56Kbps to T1/E1 Line (OR-HS) or Fractional T1/E1 Line (OR-LS) Follow these instructions to connect a T1/E1 line to the W1 port of the OR-HS or a fractional T1/E1 line to the W1 port of the OR-LS.
Connect an ISDN BRI Line (OR-ST and OR-U) Procedure Connect a T1/E1 or fractional T1/E1 line to the W1 port (OR-HS shown). Ethernet 1189-0005 1186_0005 6. Connect an ISDN BRI Line (OR-ST and OR-U) Follow these instructions to connect an ISDN BRI line to the OR-ST or OR-U if you have already ordered the service from the telephone company.
Connect a PCMCIA Modem (OR-M) Procedure Connect an ISDN BRI line to ISDN S/T or ISDN U port (OR-U shown). If you are using an NT1 device with the S/T interface, connect the ISDN BRI line to the NT1, and connect the NT1 to the ISDN S/T interface using the cable supplied by Lucent.
Connect an Analog Device (OR-ST-AP and OR-U-AP) The PCMCIA modem will click into the PCMCIA slot when it is fully seated. Ethernet S1 - PC-Card 1186-0015 S1 - PC-Card 2. Connect the modem cable to the PCMCIA modem and to an analog wall jack.
Connect an Analog Device (OR-ST-AP and OR-U-AP) 1. Connect the analog device to the PHONE port on the Office Router (OR-U-AP shown). ISDN/U Ethernet PHONE S1-S2 1186-0020 PHONE If you are using an external modem, connect the RJ-45-to-DB-25-Male modem cable to the S0 port of the Office Router. 2.
Turn On Power set pots—displays the setting (enabled/disabled) of the analog PHONE port. set pots on—enables the analog PHONE port. set pots off—disables the analog PHONE port. show pots—displays the status of the analog PHONE port and the B channel associated with it.
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Turn On Power While the router is booting, the System LED blinks four times in rapid succession and then twice in 1 second. During normal operation, the LED blinks once every 5 seconds. If the LED does not behave in this way, see “Observing LED Behavior” on page A-1.
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Turn On Power If a SPID is set on the port and a circuit to the telephone company exists, the NT1 LED blinks once per second while synchronizing with the telephone company and then stays solidly lit. If the NT1 LED does not behave this way, contact Lucent Remote Access Technical Support.
Log In 10. Log In Follow these instructions to log in to the Office Router. 1. From the login prompt, type !root and press the Enter key. 2. From the password prompt, press the Enter key—no password is needed for a first-time installation. login: !root Password: Command>...
Configure the Office Router IPX Address Follow these instructions to set an IPX address and frame type for the Office Router. From the command prompt, enter the following information, pressing the Enter key after each line. Replace the italicized values with values appropriate for your network. Command>...
Connect an External Modem (Optional) corporate backbone network. At the end of the configuration sequence, the ORWizard displays a summary of the configuration settings. The configuration settings can be backed up to a standard ASCII text file for troubleshooting purposes. 13.
Troubleshooting This appendix provides the following troubleshooting information for the PortMaster Office Router: • Observing LED behavior • Observing the console display (OR-M) • Observing boot messages • Replacing a fuse Observing LED Behavior Table A-1 identifies LED behavior, likely causes of the behavior, and potential solutions.
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Observing LED Behavior Table A-1 Hardware Problems and Solutions (Continued) LED Indication Likely Cause Solution During startup, the System • DIP switch 2 is up and no • If no boot server is present, boot server is present. verify that DIP switch 2 is LED continues blinking once down;...
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Observing LED Behavior Table A-1 Hardware Problems and Solutions (Continued) LED Indication Likely Cause Solution No console login prompt is Terminal settings are incorrect • Verify terminal settings of displayed. or a connection or cable is 9600 baud, 8 data bits, 1 inoperable.
Observing the Console Display (OR-M) Table A-1 Hardware Problems and Solutions (Continued) LED Indication Likely Cause Solution An undefined difficulty See the solution column. Try starting in console mode, occurred at startup, but the and observe the boot cause cannot be determined messages.
Observing Boot Messages Observing Boot Messages If you are having difficulty starting the Office Router and are unable to isolate the problem by observing LED behavior, start the Office Router in console mode and check the boot messages. Follow these instructions to check boot messages: 1.
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Observing Boot Messages Use Table A-2 to interpret possible diagnostic boot messages. Table A-2 Interpreting the Diagnostic Boot Messages Field Possible Message Explanation Boot Prom Rev Version number of the installed boot PROM. Testing Low Memory ERROR This error indicates a startup failure. Record all information to this point and contact contact Lucent Remote Access Technical Support.
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Observing Boot Messages Table A-2 Interpreting the Diagnostic Boot Messages (Continued) Field Possible Message Explanation Testing High Memory ERROR at failed This error indicates a startup failure. Record all memory address information to this point and contact Lucent Remote Access Technical Support. PCMCIA slot PCMCIA card type PCMCIA card type.
Replacing a Fuse Replacing a Fuse If the Office Router loses power while connected to an active power source, check the fuse. Follow these instructions to check and replace the fuse in the Office Router. Required Equipment • 5/32-inch flathead screwdriver •...
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Replacing a Fuse 4. If the white outer coating of the fuse is discolored (burned), replace the fuse. The 250V, 2A fuse can be inserted from either end. 5. Press the fuse door shut until it clicks. 6. Reconnect the power cord to the Office Router. 7.
Ordering ISDN Service This appendix provides information on ordering ISDN service for PortMaster Office Router users installing the OR-U, OR-U-AP, OR-ST, and OR-ST-AP in the United States and Canada. Ordering Instructions Complete the following steps to order ISDN basic rate interface (BRI) service from your telephone service provider: 1.
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Ordering Instructions 4. Check the switch type and refer to one of the tables in this appendix for switch type translations. Fax or read the appropriate table to the sales representative. • National ISDN-1 or NI-1 Compliant, see Table B-1 on page B-3 •...
Ordering Instructions National ISDN-1 or NI-1 Compliant Table B-1 gives National ISDN-1 or NI-1–compliant switch translation information. Table B-1 National ISDN-1 or NT-1 Compliant Attribute Setting Line 2B+D Line code 2B1Q Terminal type (TERMTYP) Maximum number of channels (MAXB) CSD (or CSVD) CSD (or CSVD) Signaling Number of channels simultaneously connected (CSD)
Ordering Instructions Northern Telecom DMS-100 or DMS-100 Custom Table B-4 gives Northern Telcom DMS-100 or DMS-100 Custom switch translation information. Table B-4 Northern Telcom DMS-100 or Custom DMS-100 Attribute Setting Line 2B+D Line code 2B1Q Terminal type (TERMTYP) Maximum number of B channels (MAXB CHL) Circuit-switched service CSD/CSV channel Signaling...
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Ordering Instructions 5. Choose a service provider for long-distance ISDN service. Staying with the telephone company that provides your existing analog long-distance service might be easier than choosing another carrier, although this is not a requirement. 6. Configure your site wiring to support ISDN service. Ask your provider what additional wiring is necessary to support ISDN on your premises.
Physical Specifications This appendix includes size, weight, and interface specifications and electrical and environmental specifications for the PortMaster Office Router. Size, Weight, and Interface Specifications Table C-1 provides size, weight, and interface specifications for the PortMaster Office Router. Table C-1 Size, Weight, and Interface Specifications Description Design Specifications...
Cable and Ethernet Specifications This appendix gives specifications for the following: • Console cable—connects a data terminal equipment (DTE) device (terminal or PC) to the S0 port (See page D-2.) • Modem cable—connects a data communications equipment (DCE) device (modem) to the S0 port (See page D-3.) •...
Console Cable Console Cable Table D-1 gives pinout information for a console cable with RJ-45 and DB-25 connectors. Table D-1 Console Cable PortMaster Office Router PC or Terminal Serial Port (S0) Serial Port DB-25 RJ-45 Name Definition Direction (DTE) Signal Request to Send Output Data Terminal Ready...
Modem Cable Modem Cable Table D-2 gives pinout information for a modem cable with RJ-45 and DB-25 connectors. Table D-2 Modem Cable PortMaster Office Router External S0 (Serial) Port Modem DB-25 RJ-45 Name Definition Direction (DCE) Request to Send Output Data Terminal Ready Output Transmit Data...
V.35 Cable V.35 Cable Table D-3 gives pinout information for a V.35 cable with DB-25 and V.35 connectors. Pins not listed have no connection. Table D-3 Synchronous V.35 Cable DB-25 Pin Name V.35 Pin Definition Direction Transmit Data Output TXD- Receive Data Input RXD-...
X.21 Cable X.21 Cable Table D-4 gives pinout information for an X.21 cable with DB-25 and DB-15 connectors. Pins not listed have no connection. Table D-4 Synchronous X.21 Cable V.35 X.21 PortMaster DB-25 DB-15 Port W1 Name Definition Direction Name SGND Signal Ground SGND...
RS-530 Cable RS-530 Cable Table D-5 gives pinout information for a synchronous RS-530 cable with DB-25 connectors. Pins not listed have no connection. Table D-5 Synchronous RS-530 Cable PortMaster RS-530 Port W1 CSU/DSU Pin Name Definition Direction Transmit Data Output TXD- Receive Data Input...
Category 5 Twisted Pair Cable for the S/T Interface Category 5 Twisted Pair Cable for the S/T Interface Table D-6 gives pinout information for an 8-pin, category 5 twisted pair cable with RJ-45 connectors for the S/T interface. Pins not listed have no connection. Table D-6 Category 5 Cable for the S/T Interface RJ-45 Pin...
Modem Specifications This appendix gives information on PCMCIA modems, external modems, and modem configuration tips. PCMCIA Modems Table E-1 gives an alphabetical listing of PCMCIA modems in that have been verified for use with the PortMaster Office Router. Table E-1 PCMCIA Modems Manufacturer Model...
External Modems Table E-1 PCMCIA Modems (Continued) Manufacturer Model Speed DF1414 14.4/V.32bis DF2814 28.8/V.FC U.S. Robotics Sportster 14.4/V.32bis Sportster 28.8/V.34 Courier 28.8/V.34 ZOOM ZPCMCIA 14.4C 14.4/V.32bis External Modems Most external modems operate with the PortMaster Office Router. Modem Tips Lucent recommends any reputable vendor of V.32bis or V.34 modems. For best results, configure the modem to do the following: •...
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Index Numerics configuring using PMVision 2-16 10Base5 port 2-6 using the command line interface 2-16 10BaseT port 2-5 using the ORWizard 2-16 5ESS B-4 connecting analog device 2-10 console 2-4 Ethernet 10Base5 (AUI) 2-6 airflow and cooling 2-2 Ethernet 10BaseT 2-5 applying power 2-12 external modem 2-17 AUI port 2-6...
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Index DMS-100 B-6 S1 2-14 S2 2-14 document advisory xiii System 2-12 document conventions xii Link LED 2-13 documentation, related ix login password 2-15 procedure 2-15 electrical specifications C-2 Login prompt, problems with A-3 environmental requirements 2-2 environmental specifications C-2 equipment required 2-3 mailing lists, subscribing to xv Ethernet cable...
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Index S2 LED 2-14 safety recommendations 2-3 password 2-15 site requirements PCMCIA modem slot 2-9 air flow and cooling 2-2 PCMCIA modems E-1 chassis accessibility 2-2 manufacturer list E-1 environment 2-2 PHONE port 2-10 power guidelines 2-2 pinouts wiring for ISDN BRI B-7 category 5 twisted pair cable for the S/T specifications interface D-7...
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Index Index-4 PortMaster Office Router Hardware Installation Guide...