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Symptom
Network
Keep in mind the following if you suspect a network problem:
• If the iR-M2 does not appear in the list of printers on the network, there may be another device on
the network with the same Ethernet hardware address.
• There may be conflicting network settings in Setup and on the customer's workstation
• Printing problems may be caused by inappropriate Setup options
• Application-specific printing errors may be caused by missing or incorrectly placed printer de-
scription files
• System software may be corrupted
Also see the Configuration Guide for additional information.
Unable to connect to the
network, or the green
LED on the 10/100BaseT
connector is not lit.
T05-104-06 iR-M2 error messages and conditions (Continued)
COPYRIGHT © 2002 CANON INC.
Possible cause
Possibly one of the follow-
ing:
• Network cable or connec-
tion is faulty
• Network is faulty
• System software is cor-
rupted
• Ethernet interface on the
iR-M2 motherboard is
faulty
2000 2000 2000 2000
NM-PDL REV.0 JULY 2002
CHAPTER 5 TROUBLESHOOTING
Suggested action
1. If the green LED on the 10/100BaseT
connector is not lit on the iR-M2 back
panel, check the cable connection to
the back panel and the network. Make
sure the cable is the correct type.
2. If the network cable is the correct type
and is properly connected to the back
of the iR-M2, connect a new network
cable to the back of the iR-M2.
3. If the problem persists, have the net-
work administrator check Network
Setup.
4. If the problem persists, make sure that
the network administrator has checked
other devices on the network.
If other devices are not functioning,
there could be a problem with the net-
work.
5. If the problem persists, reinstall sys-
tem software (see page 4-56).
Corrupt system software may cause
the system to hang.
6. If the rest of the network is function-
ing properly and the problem persists,
replace the motherboard (see page 4-
26).
5-17
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