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Troubleshooting
Problem
Solution
Sound in handset is
• Reduce speaking volume by changing the speaking volume
distorted/hear echo in
major adjust switch setting. See page 16.
handset.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
disappears.
• If the distortion is still present, lower the listening volume
adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch
setting. See page 15.
• Base is too close to computer or phone. See page 10 for
proper positioning.
• System needs to be reset. Perform system reset as
described on page 21.
I can hear too much
Speaking volume is too high. Lower the speaking volume by
background conversation,
adjusting the speaking volume minor adjust buttons on the
noise or sidetone.
base. If the volume is still too high, select another speaking
volume major adjust setting. See page 16.
People I talk to can hear a
• AC charger is plugged into a power strip. Plug the AC
buzz in the background.
charger into the wall directly.
• Picking up another radio frequency. Call the Avaya Headset
Helpdesk for an RF filter.
Battery talk time performance
Battery is going bad. Replace the battery with a new
is significantly degraded even
battery pack. See page 22.
after a full recharge.
The call is dropped. (Talk
Headset lost subscription. Try to reset the system. See
indicator on the headset and
page 21. If this does not work, try the resubscription
base will not be illuminated.)
procedure on page 21.
I hear static that does not
• Link to headset is lost. Try to reestablish a link by pressing
allow me to communicate.
the headset talk button.
• Unplug the AC charger from the base for 7 seconds, then
plug back in.
• Reset the whole system as described on page 21.
I hear beeps in the headset.
• One beep every 10 seconds is caused by a low battery
warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 15 seconds indicates your mute is
on. Press the mute control dial once to turn mute off.
• When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.
Handset lifter is installed
Be sure the handset lifter power cord is firmly pushed into
but does not lift handset.
the handset lifter jack on the base.
My handset lifter operates
IntelliStand is enabled. To disable the handset lifter, move
every time I remove or
the IntelliStand switch to position
replace my headset in the
base unit.
20
.
Subscription
The headset and base unit are supplied subscribed to each other. However, if you wish
to use a replacement headset with the base unit, then the units must be re-subscribed.
To do so, please follow the instructions on page 11 for Multi-Shift Pairing.
System Reset
To recover from some fault conditions (refer to the Troubleshooting Section), you may need
to perform a system reset. To perform the system reset, follow this procedure:
1. Simultaneously press the call control button and both the "
for 5 seconds. When the talk indicator light on the headset blinks, release all buttons.
2. Press the call control button again. The talk indicator light will again blink briefly to
indicate the headset is back to normal operation mode.
3. Disconnect the AC charger from the AC charging jack for 5 seconds.
4. Reconnect.
The system reset operation is complete.
Maintenance
1. Unplug the unit from the telephone and the AC charger from the power source before cleaning.
2. Clean the equipment with a damp (not wet) cloth.
3. Do not use solvents or other cleaning agents.
Battery Replacement
The custom battery supplied should last 2– 3 years. When talk time decreases
significantly, you should replace the battery. Call Plantronics at (800) 544-4660
ext. 5538 for information on sending back to factory to install new battery.
3
4
4
+
–
" and "
" volume buttons
21
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Table of Contents
Troubleshooting
