This system allows your telephone to use a cordless Avaya headset through an adapting base. It offers hands- free convenience and long-range workspace mobility. With the use of a hook switch control cord (included with AWH55 only) or an optional handset lifter, the user can remotely receive the telephone’s ring alert and can...
COMPONENTS OF BASE Base & Charging Unit Front View Charge Cradle Talk Indicator (Green) Power Indicator (Red) Telephone Configuration Dial Underside View Speak Volume Master Handset Jack AC Power Adapter Jack Accessory Jack Telephone Base Jack Short Cord EU24 Charge Indicator (Amber) IntelliStand...
AWH54 /AWH55 SETUP 3 with other AVAYA Telephones Caution: It is important for correct and safe operation that the base cord is installed into the proper jack of your telephone. Follow these instructions carefully, especially if your telephone has two jacks where the handset was attached.
SELECT YOUR HEADSET WEARING OPTION Earloop Headset with Tri-Pod Optional Uniband Headset Neckband Optional COMPATIBILITY WITH YOUR TELEPHONE It is very important that the configuration dial (4) is positioned correctly. Audio problems may be experienced if this is incorrectly set. If you cannot hear a dial tone through your headset, turn the configuration dial until you obtain it.
If they cannot hear you at all, try changing your telephone configuration dial on the base to another one of its 4 positions until you hear them and they hear you. Volume adjustments can be made separately as described in the next step.
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ENABLE/DISABLE INTELLISTAND™ When the AWH54/AWH55 Wireless Headset System is used in conjunction with a Hookswitch Control Cord or an AVAYA Telephone Handset Lifter, you can enable the IntelliStand feature. The IntelliStand senses when the headset has been removed or placed in the AWH54/...
FEATURES Out of Range Warning As you walk away from the base unit you will eventually reach the system operating range limit. When in headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit. On hearing this alert you should walk closer to the base unit to ensure call quality is maintained.
•If the AC Adapter is plugged into a power strip, try plugging it into the wall directly. •Call the AVAYA Headset Support Line (page 27) for a RF filter. I can hear beeps in the •One beep every 10 seconds is caused by...
SYMPTOM SUGGESTION I can hear too much • Lower the speak volume fine tune echo or sidetone. (13) on the base unit. • If the volume is still too high, lower the speak volume master (12) setting. My handset lifter operates •...
SYSTEM RESET To recover from some fault conditions (refer to the Troubleshooting Section) you may need to perform a system reset. To perform the system reset follow this procedure: 1. Press both the talk button (14) and the mute control (15) button on the headset for 5 seconds.
Behind-the-Head Neckband with Adapter Headset with Tripod Tripod For information on optional accessories and replacement parts, call the AVAYA Heeadset Support Line (see page 27). FCC REQUIREMENTS FCC Requirements—Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.This device may not cause harmful interference, and...
Accessing the Avaya Unified Communication Center (UCC) from the AWH54/AWH55 1. Connect the AWH54/AWH55 to the Avaya telephone. Follow the instructions in this user’s guide. 2. Ask your switch administrator to configure your telephone for ringdown to the UCC in your telephone first call appearance.*...
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